Viator Reviews

Viator
Based on 6 Reviews
Website:www.Viator.com
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About Viator

A technology company, based out of Sydney, was building websites for travel companies back in 1995.  This laid the groundwork for Viator, the company they are now known as. Viator provides an extensive number of tours and activities making them a leader in the industry.  Some of their astonishing accomplishments include providing travel to 750 destinations worldwide, working with over 2000 affiliates, and offering almost 9000 activities.

In order to provide the best service and give you the best value for your money, all of the tour operators are prescreened.  Keeping good relations with their affiliates enables Viator to negotiate deals and pass these discounts on to customers.  The prices shown on their site reflects the total dollar amount including taxes.

When you set up an account on Viator’s website, you will be able to plan, book, and research trips.  You may also use their 24/7 customer support to book trips, if you are having a difficult time making a choice, you can ask for tour and activity recommendations.  Making changes to your trip is easily manageable through your personal account; some of the tours and activities may have limitations to what can be modified, check on these prior to booking.  To keep up with technology, Viator has an application for Iphone and Ipad and they are on social networking sites such as Facebook, Twitter and 4Square.

Viator provides a service; essentially, they are the intermediary, connecting customers to subcontracted tour and activity companies.  They charge more than what you would pay if you were to book all the travel and activities directly through local companies on your own.

Since plans can change last minute, it is important to get a travel insurance policy.  This will also protect you if flights are delayed causing a domino effect of disruptions ruining your entire trip. When traveling internationally, it is solely your responsibility to research what documentation is necessary to cross into other countries.  You must also find out if there are any health requirements needed to travel to your destination.  Prior to finalizing your trip with the “middle man”, find a number of references who have knowledge of or have taken the same trip.  Be 100% certain of your choice before booking.

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6 ‘Viator’ Reviews
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Guest

universal city tickets scam?

Reviewed By dyq on July 18, 2013, la

universal tickets are cheaper, but are they good, the universal city said they are not we will see

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Avoid VIATOR.COM

Reviewed By kiko on May 31, 2013, los angeles, ca

Viator doesn't run the tours themselves.
We got to the Barcelona office of the local tour operator. They told us that they forgot about the "confirmed" tour that my whole family was supposed to join.

There was really nothing we could do. Nothing! I was thinking that Viator was recommended by my AAA agent that it should be really good. And knowing that it is a big city as Barcelona that it was a no brainer. They must have local operators that are dependable. Wrong.

What a waste of time and effort. They wasted our day in Barcelona.

Btw, I am still chasing Viator with regards to my refund. Even though I have a copy of the email sent by the tour operator cc'd Viator that they screwed up and to please issue a refund to me.

Viator is denying that there was an email sent by the local operator in Barcelona.

Okay, here is the operator's name ExploreCatalunya.com.
If you want a copy of the email from explorecatalunya.com just email me.

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Avoid

Reviewed By teras on April 25, 2013

Took a cooking class and sake tasting tour in Japan - we were told on arrival that the sake museum was closed so there would be no tasting! This was partly the reason for booking the tour... no partial refund offered. The day of the tour was set so you would think they would check the museum was open.

Complained via email to Viator.com a month ago, no response to date. Avoid.

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charge, conformation and no reservation

Reviewed By dave on March 30, 2013

Company is garbage. They charged my credit card, sent me a confirmation and when I arrived to cusco, Peru the travel agency didn't have my name. Waisted one day of three chasing a reservation that was never made....... Pathetic

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I agree, avoid this company

Reviewed By John on February 22, 2013, san francisco, ca

I bought a city tour through Viator on a trip to Costa Rica. The trip was bought at the airport the day before the tour. The next day, no one shows up at the hotel as agreed upon. When I called, I was told because I didn't confirm the day before, they cancelled the trip! The funny thing is why would I book the trip the day before, if I wasn't intending on going? Also, their website made no mention of needing to call the local provider to confirm. I thought my money and credit card was confirmation! When I called to complain, they did reimburse me for my funds, but it took almost a week for the reimbursment to occur. Avoid at all costs.

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