A technology company, based out of Sydney, was building websites for travel companies back in 1995. This laid the groundwork for Viator, the company they are now known as. Viator provides an extensive number of tours and activities making them a leader in the industry. Some of their astonishing accomplishments include providing travel to 750 destinations worldwide, working with over 2000 affiliates, and offering almost 9000 activities.
In order to provide the best service and give you the best value for your money, all of the tour operators are prescreened. Keeping good relations with their affiliates enables Viator to negotiate deals and pass these discounts on to customers. The prices shown on their site reflects the total dollar amount including taxes.
When you set up an account on Viator’s website, you will be able to plan, book, and research trips. You may also use their 24/7 customer support to book trips, if you are having a difficult time making a choice, you can ask for tour and activity recommendations. Making changes to your trip is easily manageable through your personal account; some of the tours and activities may have limitations to what can be modified, check on these prior to booking. To keep up with technology, Viator has an application for Iphone and Ipad and they are on social networking sites such as Facebook, Twitter and 4Square.
Viator provides a service; essentially, they are the intermediary, connecting customers to subcontracted tour and activity companies. They charge more than what you would pay if you were to book all the travel and activities directly through local companies on your own.
Since plans can change last minute, it is important to get a travel insurance policy. This will also protect you if flights are delayed causing a domino effect of disruptions ruining your entire trip. When traveling internationally, it is solely your responsibility to research what documentation is necessary to cross into other countries. You must also find out if there are any health requirements needed to travel to your destination. Prior to finalizing your trip with the “middle man”, find a number of references who have knowledge of or have taken the same trip. Be 100% certain of your choice before booking.
20 ‘Viator’ Reviews
Uses third party guides and is not reliable
Partly, so we could book a Viator tour of Buenos Aires before our cruise, we arrived there one day early. Having been robbed twice in that city, we didn't want to venture on our own. We booked the afternoon tour, since we wouldn't arrive in time for the morning one. At the hotel, we discovered that they had messed up the time, and the tour had come for us that morning! I spent three hours on the phone between Viator and their local tour company (mostly on hold) trying to get them to come for us that afternoon. Neither party agreed to help us. So it was basically a wasted day. Equally infuriating was that Viator told us we should have made a long distance call out of the U.S. 4-8 hours in advance (while we were flying) to verify the tour, in other words, to make sure they hadn't canceled the tour and not informed us! Viator offered to do nothing for us but refund our tour price, not even a future discount. No company that values its customers would refuse to offer any good faith compensation whatsoever!
tourist in Washington DC that was scammed for the War Memorial and Arlington Cemetery tour
Viator tours are a scam!!!! No one showed up to take us on our tour, so they threw us on another bus with a guide named Ali, who had trouble speaking English. We did not see all the places they advertised, no bottle of water, and most disappointing was that we paid $68.99 a piece and everyone on the bus paid $25. I have written complaints to the company and they lied and said we were late for our bus and they left us. We arrived at the Hyatt at 9:45 for our 10:30 tour. Our supposedly 5 hour tour was about 3 hours. This was the ONLY disappointment in our trip to DC. What a rip off!!!!!!!
The refund process is a scam
I cancelled a tour 2 months out which is fully refundable. I had to call twice and 3 weeks later I still don't have the credit. I just had to create a dispute from my credit card company. Viator even sent me an email confirming the refund would be posted by a date-which was a week ago. They said it had to go through a special process because of a glitch or something on their end. I just had to cancel another tour...a month out and they said the same thing. It would have to be sent to the "refund" department to handle...and guess what - you can't talk to them directly! SCAM.......
Got the round trip from Mexico City airport to the hotel,they never showed up in my travel back.My diabetic went down because they abandoned us and I was late for my fly and before lost $100.00 dollar bill I got no time to change it for confident on them.They literally said to me to take any car or loose my fly.It was sadddd!
Sold unavailable seats, no refund yet, bad customer service
I read your reply, Viator. Well, I think you didn't get my point.
1) Don't sell seats if you know they're not available! When I called you after my booking was shown "pending" for more than 3 days you replied that there are no seats left hence the booking didn't go through. Why do you show them as available on your website then (besides the website of the actual business has shown "no seats left" when I checked later).
2) I am still waiting for my A$164 refund for more than a week now. So while you're not actually fulfilling a service you still get to work with the money of your customers. A bank transfer within Australia usually doesn't take more than 24h. I am fine if it takes 3 business days but more than a week? C'mon, that is poor form and I am calling you out on that. We could have already booked an alternative event if we wouldn't be short on those 160 bucks.
3) Your phone customer service is not very helpful. They only got their standard lines and that's about it.
Again, poor customer service. Stay away.