Tastingroom.com is a wine club that caters to its customers preferences. They offer many kinds of wine to sample and purchase. In order to find great wines, that are also affordable, they have made direct connections to Wineries and Vineyards worldwide. Thru the direct sale of wine, their customers’ cost is lower than retail pricing.
Joining Tasting Room’s wine club can be easily done directly through their site or by phone. To start the program you will need to pay $9.95 for the samples and shipping. After 30 days a case of 12 bottles of wine is shipped, the case costs $84.49. Every three months thereafter, another case of wine will be sent automatically and charged to your card on file. This shipment, as well as all future shipments, will cost $149.99 plus $19.99 for shipping.
Members can cancel at any time to stop shipments, from that point, forward. Additionally, if someone doesn’t like the wine they received, it may be returned or exchanged for something more suitable to their tastes.
Sample wines purchased from Tasting Room are highly reliable for their true flavor; through technology they are capable of using a 750ml bottles to make six 50ml samples. These samples are made with a unique bottling system to prevent the wine from being exposed to oxygen, causing oxidation and evaporation.
In addition to the high quality sample bottles, Tasting Room is also known for their wine personalization techniques. With the initial sample kit, a packet of instructions are included. It is important to read through the information because it explains how to rate the wine and defines the properties for each wine sample.
Upon submitting your wine sample ratings, the algorithm programmed into their WinePrint technology is used to decipher what kind of wine drinker you are. Whether you are rating samples, wines by the glass or bottles, updating your Wine Profile is pertinent to a successful experience on TastingRoom.com. As you receive cases of wine throughout the year, each one will be curated even more precisely, than the one before, to your taste palate.
Reviews online, submitted by Tasting Room customers, were favorable. Ordering samples of wine before you buy them is one of the most attractive attributes to this site. Additionally, if you don’t like the case of wine they send, you can return or exchange it. This is a rare practice, as wine is typically not a returnable item.
Another positive aspect is that their wine selection changes seasonally, so there are always new wines by the glass to try. Not only do customers order the sample size bottles for themselves but they even order them for parties, gifts and casual get-togethers. This way all of their guests have a variety of options to choose from and less wine goes to waste if the bottle had not been finished.
The price may be worth it if you are interested in exploring and learning about different types of wines and want to have fun while doing so.
15 ‘TastingRoom.com’ Reviews
poor customer service
We did the "free trial" and received sample wines. They were terrible (and I'm not a wine snob). I asked to cancel and they sent me a form to follow. I followed the cancellation instructions but now tell me they never received the form. They still have charged my credit card saying they are sending my shipment. I spoke to several customer service reps who were unhelpful, spoke over me, did not listen to my concerns, and were disrespectful to me. They said I could turn the wine shipment away but I would be charged about $35 for the return shipment. I have never encountered such poor customer service with any prior wine club memberships.
They will push wine onto you regardless of what your preferences is
I was skeptical. I ordered the tasting kit because they were having a promotion. I tasted it, I rated it. And as soon as I hit save they used my credit card details to order $200 of wine - no confirmation, nothing!
I was not able to cancel my order online so I emailed them - several time - to cancel my order and cancel my membership. They did not answer the phone until 9 AM the following morning.
At 8AM I received an email saying that my order had shipped - I emailed again telling them to cancel the order. They emailed back saying that it was written in their membership policy (buried deep within the technical jargon) that quarterly orders would automatically be made. I told them to cancel my membership again. They didn't. Instead, they told me to call them.
They didn't answer the phone. Finally I found a link to cancel the membership in one of the emails. They did NOT cancel the order and charged my credit card as nothing had happened between them pushing their order onto me and the moment when they charged my card.
Unprofessional, unfriendly and their wine selections - not that great.
I am thoroughly disappointed at tasting room and lot18.
Same experience as others. After two attempts to cancel the "subscription" and orders of generic plonk, there is little good to offer about this "service". Order wine directly from reputable vineyards and wine shops.
Awful Service. Awful Wine
I tried it out based on a friend's referral. Then sent "sample bottles" and then sent regular bottles before I could sample. The wine they sent was awful. So I tried to "cancel my membership" by emailing according to the site. I got nothing back, so I thought I was cancelled. WRONG. They just sent me another shipment. no receipt in the box, but more bad wine and lots of marketing stuff from other companies. I called this time and they said that I had to find the email they sent back to "confirm" my cancellation. I opened that up - it had FOUR links - how do you know where to go? then I thought I "cancelled" but the "membership" page says "unsubscribe"? use the same verbiage will you? be consistent. try to provide "customers/members" with a good experience. this was not! don't do it!!!!
Stay away- this company is a scam
I ordered the wine sample pack and hoped I'd be sent wines that matched the palate quiz I took, but none of them even came close. I didn't like any of the wines I sent, and felt that my flavor preferences hadn't even been taken into consideration, like the shipper had just picked whatever random bottles were closest and thrown them in a box. I sent them an email expressing my hesitation to continue buying from them because of not only that, but also because it would cost $20 to ship the wine. I never got a response back. I got a ton of marketing and advertisement emails from them, and I did everything I could to cancel my membership, since they had time to send me marketing emails but not respond to my concerns. Then I got an email informing me I'd been charged $169 for a shipment I never received a warning for, so I never had a chance to cancel it. I sent another email asking for my money back but was told that there was nothing they could do for me other than tell me to refuse the shipment, and I'd still be charged a $15 restocking fee. The shipment took three weeks to arrive, because they didn't even get my address right. I called back to try getting a full refund one more time, and the man I talked to was extremely rude to me and took my frustration personally. He informed me that I'd also be out the $20 in shipping and that all he could do would be to put credit money into my account and give me various discounts for future orders, but I explained to him that I'd never had anything but negative experiences with this company and that I never wanted to hear from them again. This company is a scam, their wines and customer service are terrible, and you should stay away from it. If I could give them zero stars, I would.
I ordered one shipment and decided it wasn't for me. They provide no option for deactivating your account through the web page. I sent an E-mail asking to be unsubscribed. Instead of unsubscribing me, they sent an E-mail telling me to now call a phone number that is only available during business hours when I'm at work. I did this through a web site instead of a brick and mortar store explicitly to avoid this kind of "business hours only" nonsense. My E-mail filter tagged that message as junk mail, so the next time I heard from them was a couple weeks later when they were charging me $160 for another shipment that I didn't want. They are knowingly charging people for unwanted orders.
My husband ordered the $9 sample bottles. Then they automatically signed him up for the club. Then they sent him a $169 package of wines. He got an email in the morning saying an order was placed at 4:30 am. He called right away saying he didn't order it. They told him it was too late & if he doesn't want it, when they come deliver it to refuse to sign for it. It has to be signed for by an adult because it's alcohol. Well they showed up while my husband was home, did not ring the doorbell, so he didn't even know they came & left it on our door. The "sign for" was scratched out & a sticker was placed where it explicitly says that it must be signed by an adult. We now have to pay a restocking fee & will not get refunded for the shipping. DO NOT ORDER FROM TASTINGROOM.COM!
This IS A SCAM
They ship without your consent and before you are able to rate the wines (crappy wines I will add) they send.You might think this service is neat until you don't have a chance to even try out the samplers. They will automatically send you a shipment even if you call them in enough time to suspend/cancel the shipment. I called the day I was billed and asked if it had shipped. It had not shipped. They could not provide tracking yet. It was two days later I get the email indicating it shipped when I had expressly indicated I did not want the order. So I did not accept the order. Now I am out shipping and handling and a lousy restocking fee on top. This service is bunk and has the worst customer service of any company I have dealt with in my life. The person I spoke to was polite but useless as my order was never cancelled, it shipped, I returned it, and they stuck me with fees on top of fees. If you don't mind some algorithm picking your wines for you based on the inventory they need to move the most then this might be ok for you. If you are someone that wants to actually rate a wine and have the best selection sent then this service is not for you as they won't wait on your selection. They will just ship out what ever is in the inventory and who cares if you are not expecting the billing or shipment. It is automated. Too bad you didn't try our sampler kit sooner.
And forget asking to speak with a manager about their lousy practices. That person with that title isn't going to do anything about their poor customer service. So call and try to cancel an order that has not shipped. They only want to bill you or charge you the restocking fee. They don't have any concern for your actual tastes. Tastingroom.com my ass!!!
Poor quality wine and extremely difficult to quit
I read an intriguing article about Tasting Room and decided to give it a try. The kit with 6 tiny bottles (disappointingly tiny) arrived, and we went through the online tasting procedure. None of the wines were of a quality we generally expect of good wine, so I immediately sent an email canceling the membership (1/30/16). My credit card was charged for a second shipment on 1/31/16, and I received an email on 1/31/16 stating that I had ordered another shipment. I sent an email again stating that I had cancelled. The shipment was not picked up by the shipping company until 2/3/16, which had given Tasting Room plenty of time to process my cancelation.
The shipment arrived, and I refused delivery, so it is being sent back to Tasting Room. I have disputed the charge with my credit card company, and I have a copy of my 1/30/16 cancelation email.
Despite being a good concept, Tasting Room will be short lived based on the reviews I have read here.
Got a tasting kit for a little more than $6 which were all pretty terrible. But the bad part was that, somehow, I got enrolled in a membership to get 12 bottles of wine for $ 160!!!
The process to cancel the membership is opaque: you have to send an e-mail or call to get another link were you can actually cancel. Couldn't get my credit card info out of that site yet...
Legit company. Did not enjoy the wine taste.
I tried the tasting kit back in 2014. The boxing was very well-done. It looked quite lovely. However, looks are deceiving.
What should've been a lovely selection (2 white, 4 red) from 2012 were some of the worst earthy and barnyard wines I've had. The reds were too flabby, and whites had too much minerality and were too astringent. I've enjoyed better bottle-capped wines.
Fortunately, it was just a tasting test and a cheap $9 lesson. Who knows. Some people might actually like these selection, but I'll stick with my local grocery store selection.
On the positive side, it was not hard to cancel the membership, and I wasn't charged any restocking fee. Overall, except for the wine taste, it wasn't a bad experience.
Should be poured back into the donkey
Received six tasting bottles of wine that I would have sent back on a plane! From this admittedly limited experience I'm left with the feeling that there is a strong element of "scam" in this company's business model.
They advertise a fairly priced tasting kit to help determine the wines you like, with the option of buying more overpriced bottles through their sleek online store. However, AS SOON AS YOU ORDER THE TASTING KIT you are enrolled in a WINE SUBSCRIPTION that will automatically charge your card over $150 for overpriced wine plus shipping every month. If you call and try to cancel the order, they'll charge a $30 restocking fee.
Just, stay away.
Sticking to buying wine offline
I had heard about Tasting Room from a friend who loves it, so when it was offered on Groupon I decided to give it a try. I will admit that most of my issues from then on were user error, but I feel that they could have easily been avoided with better communication/direction from the website.
My first issue was that I had bought the tasting kit in late November/early December to give as a gift to my husband. We both missed the catch that you need to complete the tastings by a certain date, otherwise they just send you the 6 bottles of wine that they choose. I sent them a polite email asking them to stop shipment and they kindly did so.
After tasting the wines in the kit we completed our profile and were ready for our first shipment of 6 wines. On our online account there are options to "ship now". Thinking this would kick off our first of many shipments we chose this option, I was shown an invoice for $0 (the first shipment was paid for by our Groupon) and later an email notifying me my wine was on the way. Great!
A week later I was checking my bank account and noticed I had been charged $149 plus $19 for shipping from Tasting Room!! I was puzzled to say the least. After sending another polite email letting them know an error had been made and requesting a refund for the 6 bottles I never received, I received a lengthy and slightly condescending email letting me know that despite these errors being my fault (I selected ship now on a future shipment that would have cost us $149 regardless) they would refund the $149 plus $19 and send us our original 6 bottles.
I will say, in my experience their customer service is great. My complaint it that their website needs to be a bit more fool proof, unless they really are trying to trick people into paying $160+ for the 12 bottles of wine they didn't get to choose. I also was not too impressed with the wine selection we received, and would much rather spend that $12-15 per bottle on something I know I like.
They send a ton of emails through Lot 18, so why not send out confirmation emails before processing shipments. This would have notified me that I needed to complete my wine kit in order to have a say in the shipment. It also could have let me know that I didn't need to do anything to receive the 6 bottles, that they would ship automatically at a pre-determined date. Communicating these things would have made the whole experience much easier. I'll stick with buying my wine at stores and wineries in person from now on!
Tastingroom.com / lot18 is a scam.
I read an article about wine tasting. This article talked about a business named tastingroom.com that sends out six adorable tiny bottles of wine to a customer for a low price of $9.99. When the wine arrive you log in to the website tastingroom.com to taste the wines and take a test to see what type of wine suits you best. Then tasting room / lot 18 will send you info about wines you may enjoy. You may purchase these wines at a discount through Lot 18. Suddenly you are being offered too many emails re: "wine deals" from Lot 18 via email. Until one day you receive an email stating your order has shipped. This order is of six bottles of wine that you did not choose, you did not order, you did not want. When you call tastingroom.com / lot18 within moments of receiving the email and you state they may not charge your credit card for this unwanted order they offer you no options whatsoever and say you are stuck with the wine. Two days later I receive an email that the wine was leaving the warehouse. There is no reason this business should be unable to contact the warehouse over a two day period and put a stop to an unwanted shipment. Especially with two days advanced notice! Tastingroom.com / lot 18 does not send out emails making you aware of these shipments in order to let you decide about the shipment. They absolutely do not! They send you an email stating you are being charged for a shipment and it its on the way. So many consumers are complaining of this ultra shady business practice by lot18. I called Lot 18 again to find out what would happen if I refuse delivery of the wine : I was forced to either sign for the wine or forfeit both my money and the wine. Since I had not even had a chance to taste the first bottles of wine I had no idea how completely awful this wine is.
Myself, like many others never even had a chance to do the wine tasting before this second shipment I did not order or authorize payment for was sent to my house. Once the wine arrives it is very obvious it is the absolute lowest quality of wine imaginable. When you Google any of the names of the wineries on the bottles they do not exist. Each label says bottled exclusively for Lot18, but the wineries on the label DO NOT EXIST! This wine is absolutely horrible. It is the worst wine I have ever tasted. I think tastingroom.com / lot18 is simply printing labels to put on wine bottles and that the wine comes from very strange source, like wineries who are selling off bad batches. The wine is sour and not fit for drinking. This sentiment is reflected in comments of hundreds of other consumers who have been ripped off by this tastingroom.com / lot 18 wine "club" scam. I have been a member of wine clubs in the past and it is a fabulous experience! Nothing at all like this scam perpetrated by tastingroom.com / lot18 . This wine is so bad it is no doubt tasting room / lot18 is aware they are perpetrating a scam. Tasting Room . com / Lot 18 stole $63 from me and many, many others. They get a lot of people for $140 by sending those folks 12 bottles of wine they did not order! I Hope that Tastingroom.com / Lot18 will use all of this energy they are using to scam people and instead attempt to create a viable business that values its customers and not just create a new scam with a new name.