Sykes.com is the online home of Sykes, a company who has been in business for over twenty years accomplishing their mission of making companies more efficient and profitable while improving customer loyalty.
Companies often find that they are able to save money and streamline their business by taking their basic customer contact functions – informational service phone calls, customer quality and satisfaction, sales calls, etc – and giving them to large scale call centers with employees that have been trained for these specific functions.
This type of work is called business process outsourcing, or BPO, and is growing rapidly throughout the United States and abroad. If your company is looking at possibly acquiring some of these solutions, Sykes promises that offer some of the best customer contact solutions in the industry.
Sykes is a company which provides outsourcing solutions for other companies, including many different members of the Fortune 1000 list. They promise that their outsourcing centers selectively recruit and train only the most qualified people to care for their customers.
According to their website, Sykes provides the Global Standard for delivering value based management solutions for customer contact which are tailored to the specific needs of a company and their clients.
Sykes promises to help their clients with whatever needs they have regarding customer service, technical support, and supplemental sales. In addition, depending on what their customers are looking for, they can provide these services through a variety of communication channels, including phone, email, web, and chat.
Depending on where your company is located, they provide their service through two different geographic operating segments. One compromised of the United States, Canada, Latin America, and Asia Pacific, and the other compromised of Europe, Middle East, and Africa.
Regardless of where your clients are based throughout the world, Sykes outsourcing centers can handle your needs as their outsourcing centers provide multi-lingual sales order processing, payment processing, inventory control, product delivery, and product returns handling.
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