I found out about Sneakpeeq when I downloaded the Gyft app and received a free $5 gift certificate. I was surprised when I clicked on the first thing and it was free since I had no idea what this site was. So I decided to order the item and used my gift certificate. I ended up only paying 95 cents for the whole order including shipping.
Before I ordered, I looked at reviews and found pretty much no one had anything good to say about Sneakpeeq so I didn't have much hope. The reviews said shipping takes forever so I was surprised when there was a package at my door 5 days later.
I also ordered another item and Sneakpeeq had sent me an email saying my order had been cancelled with no reason why so I have no idea why it was "cancelled". Two days later, there was another package at my door and it was the purse I ordered! I have no complaints other than getting the "cancelled order" email. I know about three other of my friends placed orders and all of them were cancelled and they haven't received anything yet. Thankfully, I don't think they spent more than a dollar on their orders, but Sneakpeeq refunded their money anyways.
I don't know if I would use this site again just because so many people have had bad experiences that it just seems like a big gambling game when placing an order.
I like the "social" aspect of the site and how it introduces new companies and products I have not encountered before. However, the customer service is mediocre and turnaround time is way beyond what was projected. I ordered some of the RealTechniques makeup brushes, one of each set. The money is withdrawn immediately instead of how many companies just wait until the items ship. After the sale closed, I waited patiently 2 months and nothing showed up. After emailing them, I was told they were just packing the items to ship and to wait another week for them to be delivered. When nothing showed, I contacted customer service again and was told they were packing the items to ship (sounds familiar eh?) whereupon I told them to cancel the order and refund my money. After another 2 weeks I finally was refunded. Seriously, this is the sloppiest execution ever and I'm sure the site is fine for people who don't mind waiting over 2 months + getting empty promises. Just not a good way to do things. There are plenty of other companies that have crazy sales on items and ship within a week. I'm sticking to them.
I recently bought a Diamond Candle that was largely discounted and I got it very quickly, within 1 1/2 week of completing my order. I just ordered another Diamond Candle tonight and referred a ton of my friends who all got their candles free, just paying 5.95 for shipping and handling.
We bought a couple of items from them but the wait time is so long. I think theyre really short on staff as it takes quite a while for them to reply. It's a good thing though that the reps I get are really nice and accommodating. i only wish theyd hire more so our inquiries are answered promptly.
quick question to you guys.
what did you get when you invited over a hundred friends to sneakpeek? and did you ever get something for being the top 3 qualifier in their leaderboard ( per shop)
would appreciate your inputs :)
Takes them no time at all to withdraw the money from your account and a month + I'm still waiting for my things. Have emailed and called-no one ever responds. The place to shop for unique items is ETSY, not this joke of a site.
I had ordered 2 pairs of leather ballet flats thinking they would be really nice. I have wide feet and they looked perfect for me, at least in the photos. I got them in the mail on time (thank god i didn't try Sneakpeeq during the holidays?) and they were very good quality leather shoes, but got squished in transit, as if someone stuffed them too tightly in the boxes. I wasn't going to wear overly expensive warped shoes that now didn't fit too well, so I called immediately. The rep guy from sneakpeeq didn't have the most professional tone, but he was cordial enough. He explained I could get credit back for them once they receive the shoes. It's happened to me before in an almost identical situation at Groupon, so I thought, ok, that's fair.
So about a week later I checked in my account and no credit. Emailed them and next day, got a response and my credit was added.
I exchanged my credit for different things tonight, so we will see how it goes. (I got a massager, a gold filled necklace and the fancy Jamie Lee Curtis parasol/umbrella). I wasn't happy with the way you can only use a badge at a time (why not all three $50 badge credits at once?).
The photos are inadequate at best. A lot of the items are hard to gauge the size and sometimes don't tell you the dimensions at all (like the jewelry). I wanted to see them in different angles like on eBay, but there's only 1 picture really magnified so the rock looks huge and glamorous on the ring. I guess that's one of the bad things about online shopping, but maybe if the necklace was modeled on someone or a mannequin it would really help.
My subtotal was about $27 but they added tax and shipping to a whopping $50 total. Will update when I get the items, but with other alternatives like Groupon and Amazon (which has nicer products and better service), I am not sure I will shop at Sneakpeeq again unless these items turn out to be very VERY NICE.
I ordered an item off SP and after a month had passed, I e-mailed them asking where my item was since there was no shipping notification. They said it would ship it asap and when I received it, it was the wrong item! So I sent out another e-mail and they sent out a prepaid shipping label. I returned the item to them and although I know they've received the item (thanks to tracking), they didn't reply to my multiple e-mails or refund my money.
I decided to just throw in the towel and let them keep the money since it's a huge waste of my time to deal with such an incompetent company.
I've been shopping with Sneakpeeq for awhile now (a little bit over a year) and have never been mistakenly shipped the wrong item or not shipped an item AT ALL. There *have* been some serious wait times, but nothing to go all postal over. I just recently ordered two Diamond Candles (on 2/13) and just received notification this morning that they shipped (2/27), so it looks like Sneakpeeq met their established "promise" of shipping out within 14 days. I was a little leery reading some of the other reviews about purchasing Diamond Candles from Sneakpeeq, so I went ahead last night and ordered one directly from the manufacturer. Lo and behold, I received notification this morning that my candle had shipped. I don't know if I just have impeccable timing or if it was a coincidence or what, but I'm happy knowing that BOTH my orders (one from Sneakpeeq and one from Diamond Candles) are in the mail already.
Regarding Customer Service, although I have had to wait a few days in some instances for a response, most times I get a reply the same day. Just in the last month, two of my badges stopped appearing for selection on my peeqs (one for 20% off and one for Free Shipping), so I contacted Support and was given replacement badges right away. No complaints from me!
I bought a Diamond Candle and Hot tamale mystery box on 2/06/13, I'm still waiting on the candle but received the box on 2/15/13, sure it's a day late but there was 5 items and worth a little over $100 plus a coupon for $5 + free lip liner from one of the vendors.
The first couple orders I placed took a bit longer to ship than they were supposed to, but I figured that was just growing pains for a new-ish company. The third order I placed took 6 weeks to ship, despite repeated assurances that it would be shipping "soon." Then when it arrived, the product (a set of four nail polishes) was mini instead of full-size. When I emailed them about it, I was told that the vendor shipped them the wrong product, and instead of contacting everyone who had purchased this item when they received this wrong product, they just went ahead and shipped it out. No email, no note enclosed. I ended up accepting a credit and ordered something else (which was the one order I placed with them that didn't have a problem).
The fourth order I placed was for two nail polish duos (four polishes in total). Again, took six weeks to ship [note that Sneakpeeq claims items will ship 1-2 weeks after the particular sale closes] despite repeated claims of "shipping soon." I know for a fact that other customers who ordered from the same sale received their items, including the exact same duos that I ordered, a month before I got mine. I only ended up receiving one of the duos because, once again, of a vendor error. And again, no notification of any sort, and I had to press for a refund.
The fifth order I placed was the one I already mentioned that I didn't have any problems with. I had an extra credit, so I stupidly decided to place another order.
The sixth order, which will be the last one I ever place with them, was for 2 eyeliner/shadow bases. Order was placed on 12/12 and was supposed to have guaranteed holiday delivery. I contacted them once before Christmas, got no response. Contacted again a few days later, got a reply that they were trying to get an update from the vendor. After a month of no order updates and unchanged status on the website, I checked again on 1/20 and saw that it was cancelled. Once again, there was no notification about any of this and there was no sign of a refund, so I emailed them. After a few days, I got a response that it had been cancelled on 1/18 and that the refund was being initiated.
So to sum up, orders take longer to ship than what the company claims, any errors are the vendors' fault, and you will have to repeatedly contact Sneakpeeq in order to get any kind of order updates or to get your money back when there's a problem. I will never, ever do business with this company again, and I highly recommend that everyone else stays away from it!
Never received product. I waited four weeks before trying to get a hold of company. Emailed them and they said to check website for status. Website did not give any status update, therefore cancelled with credit card. Customer service is poor. They didn't even try to research the issue. Will let you know how long it takes to get the credit. Their response was charge should be reversed. Hopefully it doesn't take them long to credit. Very disappointed. Might as well order straight from the company, unless they order straight from the company and then try to ship it to the customer??! Who knows!
I wanted to get some Diamond Candles for Christmas and was running late when I got an add for them guaranteeing delivery before the big day. After I had already (Dec. 15, 2012) placed the order they confirmed delivery for Dec. 29. I was having them delivered out of town (my holiday destination) and was going to be back home by then. Doesn't matter much they still aren't there (Jan. 25, 2013), haven't even been shipped yet but I can't change the order. I still receive adds regularly for the candles. Yeah, like I would try this again. Go to Diamond Candles direct, as I had done previously. Spend a little more and save yourself the frustration. They are a great product but I will never again try to get them through sneakpeeq.com, or anything else for that matter.
So I have followed the website for some time but had never ordered. Then in early December they announced a 2nd round of mystery boxes. Mystery boxes are $29 a piece, with a promise of a minimum of 5 products and a minimum value of $60 dollars.
Glam Girl box had a hint that there would be makeup and all kinds of fabulous things,. Girl Who has it all hinted toward awesome accessories... OH what fun, right? WRONG!!! I did some basic google research and saw the 1st round people were petty happy and indeed had received some great things, I ordered my 2 boxes with high hopes. IT TOOK FOREVER!
I ordered the 4th, with Christmas delivery promised. I received Christmas eve. I had the intention of giving them as gifts, and figured ordering on the 4th, when I discovered the deal, would get them here by the 20th for the party I had purchased them for. The late delivery was a hidden blessing because I had bought replacement gifts, and would of been horrified to give these to anyone...even my worst enemy.
We're talking dollar tree quality junk. Some of the brands were nice, but even the samples have been discontinued...I had SAMPLES that apparently qualified for some of my product, I received five THINGS, 5 horrible useless things (per box). The one item I was happy with was a roll on perfume... not close to the value of 60 bucks I payed.
The notion of a designer handbag that could possibly be contained in these boxes, was a tacky tote bag. I even got magnetic jewelry that companies stopped carrying because it was a safety hazard... nice, sneakpeeq, real nice. The kicker is they sold out the 2nd round, yet started a 3rd round of these craptastic boxes 2 days later, when MY 2nd round boxes weren't even processing.
When I questioned this twice on the facebook feed, it was promptly hidden. This company clearly needs to get it together, as it appears they bite off way more than they can chew, and refuse to respond to any communications in a timely and professional manner. Save your money and stay away from their smoke and mirrors, my one star rating is generous, I would give them negative stars if I could.
Really disappointed, and becoming very suspicious. Been almost six weeks since order. Unable to find a valid tracking site for order. Can't get an update on order. I'm beginning to think they got my money and ran. Couple more days and I contact credit card company.
Have been waiting over two weeks for candles from diamond candles and have not even received a shipment confirmation ! Too long for candles. When I ordered directly from diamond candles it only took 5 days.
If I could give it 0 stars I would. I purchased a clock from Sneakpeeq and through a problem on their end the wrong clock was sent. I tried calling (goes straight to voicemail), left voicemails (plural), sent emails and no response. I finally went straight to the mfg who luckily for me WAS willing to rectify the problem but even THEY said that they had problems getting Sneakpeeq to acknowledge and fix the problem. Stay away from this company - the problems aren't worth anything they sell...
I purchased a product from them because in early December 2012 it was listed as guaranteed to be delivered by December 25. However, on December 21 they informed me they would not deliver it per the promised date. When I asked them about their guarantee they ignored me. Evidently, guarantees mean absolutely nothing to them. They made no effort to right their wrong. Instead, they acted quite unprofessional. I will never shop with them again.
I had in the past ordered several items and got them no problem. I was fine with this company until I ordered a mystery box. It was terrible..and it turns out that one product is probably a knockoff. I am in the process now of sending the product to the manufacturer that supposedly made it(according to the misspelled label slapped on the top) to see it that is true. I posted a review of the box on the Sneakpeeq website twice and both times it was deleted. Apparently not fast enough however because the compant of the specific item I mentioned as being suspicious contacted ME requesting to see it. I won't be ordering from them again after this.
My first order came in less than 2 weeks. However they did not dive me my $10 off for first purchase. My second order is still waiting for shipment, I guess. It is a Diamond Candle. My orders have been deleted from sneakpeeq, yet the last one has not been sent. The status says I have no orders. Yes I do. Payment has come out of my account. Called their customer service number. The wait was over 5 minutes on hold, then voice mail. They have never called back. I sent them an email about the status of my order. They sent an auto-reply stating they would send another email about the status of my order. That has never happened. This company is a hot mess.
I purchased two mystery boxes at $29 each plus a Diamond Candle in late November, then tried to cancel my order when I came to my senses. Nope, they said it was being packaged. Sure, right. That is why the mystery boxes were not mailed for two more weeks. When they did arrive, they were not worth the $60 each as claimed. First, some of the items were literally samples. Yes, samples, as others have reported. Second, at least one item is no longer even sold by the manufacturer. Third, they pack the boxes full of black packing fluff to take up the space not otherwise occupied by the handful of little (and I mean LITTLE) items they give you. I should have known this was too good to be true. Also, that candle I also ordered has never arrived, they are supposedly waiting for notification from the supplier or something. Oh, and I got this burlap canvas fold over purse without a strap that it took a family member to figure out I could use it as an ipad case. Otherwise I don't know what the heck I would do with the thing.