Shop.com Reviews
Shop.com Customer Reviews
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Read all the fine print before you order!
BBB Rating A+
Stay Away From This Company
I ordered 3 Samsung un46es7100 (46" slim LCD TVs) from SHOP.com. Their website does indicate the TVs are refurbished. Now, my understanding of refurbished is the item was returned due to defects, and was repaired by the manufacturer to be sold in like new condition. Well, all three TVs I received were damaged with cracked and broken frames, and the accessories were missing. There is a huge difference between refurbished and damaged merchandise. They should have advertised on their website that these are damaged items and are sold in AS-IS conditions. But again, who in their right mind would purchase a TV with cracks or broken pieces, does not matter how cheap it is.
I find their bait and switch tactic shameful in that misleading customers to believe they are getting a deal, but in fact was being taken advantage of. They are still taking their sweet time working on getting a “return authorization” as thou this is an honest mistake of isolated nature. This is no fluke, not when all 3 TVs came with similar damages while the shipping boxes were nicely intact. I emailed them stating if they do not resolve this matter by tomorrow, I will initiate a dispute with my credit card company. Meanwhile, all this is taken up a lot of my time, not to mention I am out $3,000.00. This company is awful, and should stay away at all cost. I just cannot believe there are still companies trying to pull this type of crap on people. Next time just go to Amazon, and you can sleep better at night knowing you will get what you paid.
BS its all new from the company and if thats the case its from the company u bought it from, not shop , shop is he funnel dont buy from the company got into a diff store on the site...best buy or anyone else has to explain that where u bought it inside the shop web site u know as if u walked into the mall and went to best buy.. u wouldnt get mad at the mall ud get mad at best buy right???
Exactly Rick! Do you people even understand how shop.com works? it's a broker for the products from the companies your already buying from. The purchase... along with your receipt, states that... unless your are too lazy to look into your own spending? Wake up! Review this... Your are uneducated if you think Shop.com is the bad guy here.... email me for any debate... i encourage you! Please, smart , forward thinking people only. [email protected]
No Problem with cash back
I used this site on the recommendation of a friend because we were talking about how much I shop online. It took me a little while to adjust to going to shop.com before I went to the sites that I shop at. My
Friend had me talk to the consultant who operates the site, and he walked me through using "shop buddy" which automatically lets me know if the site I am shopping on gives cash back. I earned over $70 cash back since the holiday shopping season! Now it's becoming addictive.
My consultant is Matt
A SCAM!
STAY AWAY!!! This site promises nice rebates which do not get credited. Emails go unanswered and ultimately they tell you you need to try to get from seller on your own.
Will never do business again!!
I dont know what you are talking about. I have got over $230.00 in cash back from the web site and they have sent it to me in a cheque. Its not just an in store credit and the whole system is very user friendly.
Most stores will have a "pending" cashback until their return policy expires. You can view this in your cashback rewards page. some take longer than others depending on the store. I've had no trouble with my cashback account.
All of my cash back was credited with no problem at all. Patience is a virtue
me too, thousands
me too, thousands
Return policy, like any company... is a fee. It's 15%, not 25%... so your facts are already wrong Alex Salamon. As for the above review... i would love to debate anyone who thinks they know the facts, and see who proved who wrong. I laugh at complaints and failures when they have the time to write a review on their own educated opinion. Everyone is entitled to their own opinion but not their own facts... and in order for an opinion to serve you... it MUST BE BASED ON FACT... which the reviewer her has NONE of. So I would love to educate you and anyone else on this matter... because I suggest doing your due diligence before trying to sound smart, is a much more noble way to live. My email is [email protected] (Bring it)
I don't think that is the best route to convincing people to stay with a business, Jason lol
I'm not sure such aggression will convince people to stick with a business, Jason lol But, best of luck to you.
I really appreciate the "informed" response Jason. Told me every thing I wanted to know about your company. I have decided never to do business with a company that I don't vet first. I was on the fence about this but after reading reviews and especially "Jasons" response, I have definitely decided to spend my money elsewhere.
This was a hilarious read! Jason, I don't think this is the business for you! Go back to hustling on the streets, maybe...
this was actually a hilarious read and told me everything I need to know about this company. thanks, Jason! but, gotta tell ya, man, dealing with people in a professional business setting is clearly NOT your forte! Go back to hustling on the streets, maybe... I hear that's the kinds of desperate, under-educated folks Shop.com recruits, but you'd do better out there, than in this!