ServiceMagic matches consumers to professional home servicers nationwide. They offer over 500 services encompassing a wide range of home repairs and home maintenance needs.
By signing up for a free account you receive personalized attention from the customer support team to connect you with the most compatible service providers based on your particular request. Members also have access to ServiceMagic’s online resource center which contains thousands of articles, project ideas, and enables you to connect with others in the community for support and advice.
To find the best professionals that fit your servicing needs, you must begin by submitting a detailed description of the work to be completed and answer some basic questions in a ServiceMagic interview. By going the extra mile, ServiceMagic has integrated customer service that extends beyond what other similar companies typically offer. With the number of service providers in their database, there is an adequate selection of servicers for you to choose from. After receiving bids for the project, you make the final decision on who to hire without an obligation to any one of their recommendations.
The final contract details and payments are worked out directly between the customer and the home service provider. ServiceMagic however does provide a guarantee to their members; they will pay up to $500.00 of additional labor to make things right, should something go wrong.
ServiceMagic also takes the necessary steps to ensure the safety of their members with extensive background checks for each service company and its employees. The employees’ identities are verified and they have criminal and sex offender background checks conducted on them. Businesses are obligated to show proof of state level trade licenses, insurance coverage and also provide state business filings. They are also checked for filed bankruptcies, judgments and liens. Having a source of reviews on their site is another tool you can use to make an informed decision.
The other side to their business is called ServiceMagic Pro and is dedicated to the service companies and contractors. They pay ServiceMagic for advertising and customer leads. New leads are directed to servicers based upon the type of work that needs to be done and the home’s location.
Two mobile applications were introduced recently for those who need home services and for service providers. They are available on the iPhone or the Android. ServiceMagic Mobile is a simple way for members to start searching for home repair and maintenance services on the go. In addition, once the work has started, it is easy to manage the project right through the phone.
ServiceMagic Pro mobile application is very helpful for home service providers. They can easily manage projects and keep in contact with existing customers and quickly follow up with new leads. The application also has a locator tool that will provide exact directions to their clients’ houses.
As good as this all sounds; there are tons of complaints about ServiceMagic and ServiceMagic Pros that can easily be found online. So, if you need to have work done on your home, start by asking friends, family or neighbors for references. If you are a servicer looking for more customers, give your current clients a referral incentive to bring people your way.