SecondSpin.com is an online buyer and seller of used CD’s, DVD’s and Games. It is considered to be the largest buyer and seller of these items having a warehouse of over 800,000 items. They receive inventory from the internet, retail stores, and brokers around the country.
Regardless if you are visiting the website to make a purchase or to sell, finding your item is easy. CD’s can be searched by artist, album or song title. DVD’s can be found using the movie name, actors in the movie or by the director’s name. Games can be easily found by a simple title search.
Those who are interested in buying from their site are 100% guaranteed to receive items of excellent quality because of their strict acceptance policies. If an item has been damaged or is not working properly because it has scratches on it, an email noting this issue must be sent within 30 days of receipt. Typically they will send out another one to replace the defective merchandise.
To sell CD’s, DVD’s or games to Second Spin you are responsible for following their guidelines found within the terms section on the website. Search for the title of your item and add it to your sell list. If your item is not listed or cannot be found on their website, send them an email to see if they would be interested in buying it.
Each item must include the front and back pamphlets and must be accompanied with a jewel case. Upon receipt of your package and determining which items are acceptable per their standards, you will have the option of being paid via check or with a store credit. Any items that do not meet their standards will either be returned or discarded.
Online reviews were plentiful; however they were predominately negative. It seemed that customers were consistently receiving the wrong items or they received jewel cases holding a mismatched item. Additionally, even though Second Spin has a lengthy shipping process, which is stated on their site, individuals were charged for orders that were never shipped.
Internet sellers felt as if Second Spin’s business practices were not legit. Many of them were told that their shipment was damaged upon arrival to their warehouse. The company also claimed that packages didn’t contain all of the items as listed. Complaints from sellers also stated they never receive payment for items sent to the company. They made numerous attempts to contact a representative without any luck.
When send packages to Second Spin, obtain a tracking number for your records; insure your package if there are a lot of items contained within. Upon receiving a purchased order, inspect each item for scratches and match each case with the item inside of it. Promptly send them an email if there is an issue with the merchandise to resolve your issue in a timely manner.
With such a high volume of incoming and outgoing packages it is probably hard for them to keep track of and maintain a perfectly controlled inventory. It seems as if this website is either a hit or miss. They have great bargain prices but it comes with a risk.
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May 22, 2015
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February 24, 2014