About Mindvalley Academy
Mindvalley Academy, found online at MindvalleyAcademy.com, is a company who says that their goal is to help everyone create an “epic life” by using the skills and techniques of the world’s foremost experts and teachers.
According to their website, the traditional educational system has turned out to be a kind of letdown, as it is incredibly expensive and often leaves people in debt, working at ordinary jobs that don’t find fulfilling or simply don’t like.
Mindvalley Academy says that they want to help their customers “fill in the gaps” left by the traditional educational system with courses that are meant to help people lead a successful life, but more importantly, a “deeply meaningful” life.
To meet their goals – and to help you meet yours – Mindvalley Academy offers courses to help you better your Body, Mind, Living, and Social aspects of your life, or you can just search their Top Courses, like Philosopher’s Notes, Modern Qi Young, and Silva Life.
Many courses come with an affordable trial period where you can review your course for ten days for a charge of only $1. Customers who do not like what they see in the course they have offered can choose to cancel during their trial period to avoid the full purchase cost.
To do this, you must email their Customer Service team with a letter titled Cancel Trial along with other necessary purchase information, as described on their website. This will end your access to your course and stop any further charges.
Customers who are happy with the program they have ordered should do nothing and at the end of ten days their credit card will be charged with the full cost of the program, which varies based on the program you have ordered.
After you have paid the full purchase price if you discover another reason why you may want to return the program, you have 90 days from the date of the purchase to contact Mindvalley Academy and let them know why you want to return the product.
Silver Package customers whose program was delivered online can expect quick refunds, while customers who ordered Gold or Platinum physical packages must ship them back to the company before a refund can be processed.
If you have any experience with this company, please leave your Mindvalley Academy reviews below.
7 ‘Mindvalley Academy’ Reviews
Bad Customer Service
I purchased a course at $199 + tax. While making the payment an error notice came up on my screen and I tried to cancel. However a payment went through or $670. I have written several e mails and tried calling to no avail. I can't get them to reply to me and have only received generic e mail acknowledgements. This is the worst customer service I have experienced and I am very disappointed. I just wanted a refund of the over-payment. I was happy to pay the correct price.
Worst Customer Support & No Refunds...BEWARE!!
I purchased the Becoming Limitless program that promised great customer support, though no one ever gets back to me. I've also learned that much of the content and “resources” I paid for is actually available online for FREE! Additionally most of the content contains repeated stories about Vishen Lakhiani's life, along with his political opinions. Over and over, the same stories and not much by way of new content.
I've done a lot of personal development seminars and this is by far this worst! They will not give back a refund either. And customer support is rude when you do finally call because you will not hear back via email.
Not happy with Mindvalley Customer service
I have purchased two courses and payed the first installments, but was not able to attend the classes due to a personal situation, my child was in hospital. That is why I called the customer service to see if I could stop the classes or get a refund.
I am very dissappointed with the customer service. The lady on the phone was bored and unfriendly and had no interest in my problem. It was not possible for me, to cancel any of the courses nor was I offered the money back guarantee. I have paid over 400 dollars and am not even able to access my account now.
My review is such: BiG Talking, nothing Behind. None of what is promised by the Best Customer Service in the world is true, You can't try a course if you are not happy can cancel it. The lady on the phone told me, it is not possible to cancel the course nor is it possible to refund the money. I am very dissappointed and feel scammed. I can not even reaccess my account, I paid alot of money for nothing.
Call them before you buy!!!
I'm not good at computers so before I ordered I called customer service.
So glad I did.
I just wanted to order the Lisa Nichols mp3 and after I clicked the payment I had to scroll and scroll thru all these other items to order if I wanted. I was so confused with all those extra offers but the nice woman on the phone walked me through everything. I would have been so aggravated by all of that and by calling first you can avoid buying the wrong or unwanted items.
She said I entered my email wrong and I also didn't get an email receipt... That kind of bugs me.
NO communication after they took my money
I was so displeased with this company. Worst service of any internet trust relationships with my master card. I asked 5 times for confirmation that i was paid by credit card and how would I receive the data. MP3 or CD:s. I loved the speaker - Marie is a block buster of a clearing genius on blocks to prosperity - but the company is selling 3200 units at $200 *(half price* a piece and has zero interest in their client base. I am asking for my money back and complaning to the speaker who is world class that i was screwed and could not get an answer or my money back!
Demand 100% quality with written return policy - this is garbage to treat customers with such poor and disrespectful avoidance to all enquires and bad attitude. I nave no idea if Iwill ever solve the problem. POOR SERVICE"