MensUSA.com Reviews

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9 ‘MensUSA.com’ Reviews
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1 Review

AVOID AVOID AVOID

Reviewed By john on November 19, 2016

Avoid doing business with these people at all costs. Once you are in their system they will continuously send you the wrong items over and over. I finally returned the last one they sent ,number 3, (at my own expense) and now they want to act like they dont know me. This business is completely incompetent at best and a scam at worst.

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1 Review

Find A Tuxedo On Time And Quality Is Fantastic

Reviewed By Jhon Michael on April 14, 2016, Los Angeles

The quality is fantastic and rivals the suits I’ve worn to weddings, etc. from Men’s house or Al’s Formal Wear. It’s not too heavy, but doesn’t feel cheap in the slightest.This is a traditional two piece formal regular fit tuxedo with a single breasted jacket, two-button closure, notch lapel and double vented back. The jacket has a satin lapel and the single pleated trousers have a satin stripe down this side of the leg.

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April 20, 2016

I have a son with Down syndrome that volunteers at his old high school, he get to go to the prom every year. He has a lot of health problems. He like to wear a different color suit every year. I have order suits from mensusa and they have always been helpful and kind, until this year. He wanted to wear yellow, so I order a yellow suit it was not the suit I order and that was find. I called they gave me the wear house, the man would not let me explain about the suit. He was rude and keep telling me it was my mistake, so I asked to speak to someone in charge, he told me that they sent me the right order, I received email from mensusa stating that they had a different suit that was in yellow, but it would not fit him, I try to explain that I had order other suit and he cut me off stating that I had order all different other sizes before like I did not no what I was doing, if he would have let me explain that yes there were different sizes because my son is in kidney failure and has had two open heart surgery and that his weight changes. I told him about the employee in the wear house and he said they take so many call and he defended his rudeness. This was the first time that I have had any problems with mensusa it ashame that one employee will stop you from shopping at a place that you was always satisfied with. I'm sorry that you didn't have the time to listen to a customer, I'm really going to miss your affordable prices and suits. Barbara Garten , email cole19@suddenlink.net

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1 Review

Completely dissatisfied

Reviewed By Donald on March 16, 2016

Ordered a coat labeled 4XL, the coat that came was definitely not a 4XL even though it said it was. They would not refund payment, did not have a larger size in that style and suggested I order another MORE EXPENSIVE style in that size. I didn't think I needed to spend more money on a gamble the different style would fit properly. Very disappointing experience overall and I will never shop there again.

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March 28, 2016

have ordered from you before, so I trusted that my purchase was good. Npw I received a FILTHY suit and all they have to say is sorry. NO WAY should the groom have to settle for this, I will NEVER order from you again because you DID NOT stand by your 100% guarantee. Anyone who looks at this item will see the obvious mistake someone made by dragging it on the floor. And if I find a site to lave a BAD review for you I will take it!!

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1 Review

DISHONEST AND RUDE TOTALLY

Reviewed By Charles Moore on April 20, 2015, Chicago, Illinois

I inquired about a suit before purchasing, it had 3 different listings for the type of material it was. So I called twice, was assured that it was 100% wool. The suit was received with a hole in the upper back, my 1st impression was damaged by a rodent of some type.
Also just as disturbing was that the suit was 46% rayon, 54% polyester, not even 1% wool. Just as disturbing the price listed on the suit 3 times, was $100.00 less than they charged me!!! They had over charged me by $100.00. But actually for me the WORST EXPERIENCE was dealing with the male Customer's Service people, they were totally rude and belligerent!!!
I would never ever even consider ordering anything from a company like this, just A TERRIBLE, DISHONEST PLACE to deal with!!!

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1 Review

Don' Trust Them

Reviewed By Dennis on December 17, 2014

These guys are cheats and robbers. Won't return even when they supply wrong size, wrong suit!

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1 Review

having the worst customer service ever and no money back!

Reviewed By Whitney Cherre Banks on June 26, 2014, North Pole, Alaska

They say 100% money back grantees is non existent! The suit took two weeks to make it to me in Alaska and after shipping it back and waiting 10 days, I had to contact them... now they said they are offering store credit because it was custom made and express shipped (which I didn't asks for on the first suit), we are still waiting on the replacement suit and to speak with the owner or manager for our money. And, the 1888 numbers doesn't work call the 310 number n hope to get through the voicemail! This place has the worse customer service ever.

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Laziest company ever!

Reviewed By Aaron on August 18, 2013

I ordered several different pieces from them. A vest,neck & bow tie combo pack, a jacket, a pair of pants, and another vest & tie combo. After several weeks of NOT hearing from them I asked what was going on. Instead of responding to me they sent me a shipment. I opened the box and noticed that the one of the vest/tie combos was only a vest and the pants i ordered were NOT even the same color. I emailed them again and heard NOTHING. I finally contacted teh BBB and decided to let them handle it. Instead of replying to the BBB they contacted me and told me they didnt have anymore of the ties for the vest/tie combo and that they also didnt have the color of pants i ordered. I sent the email and my repsonse to the BBB. Why didnt they contact me and say they were out instead of taking my money and sending me incomplete/wrong items? Thier response? Pay for the shipping to send us back ALL the items and we will reimburse you. They never contacted the BBB and if you go to the BBB website you will see they have a history of NOT upholding to their 100% guarentee. This was a learning experince for me. DONT ORDER FROM THEM!!!!!

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Won't use them again..
November 20, 2013

Didn't get what I ordered and size was an issue,,,took suit to store and they supposedly ordered next size up...waited 4 day for suit to arrive...it was the same suit I had returned to store with "size tag" cut off...nuff said....

A rip off
November 27, 2013

I ordered something from them over 3 weeks ago. The party I ordered the item for is in 2 days and I have no jacket. They said they shipped it out and fed ex had lost it. I contacted FedEx and they say they didn't have a case on it. I would never order from them and I strongly don't recommend this company for any reason.

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Unbelievable!!!

Reviewed By Martin on June 13, 2013

My fiance' ordered his suit for our upcoming wedding from this place. A week went by before I asked him about the suit and he realized that he had no heard from them. When he called they said they didnt have what he ordered. So you weren't going to say anything to us? Agains't my wishes he ordered a different suit from them and was told that they would inform him if they could complete the order. Instead, he received a tracking email. They must have had the order in stock right? When the order arrived we were stunned.Whose order is this? The suit was a different color and style! And why wasn't there an invoice or any other information in the package? Needless to say, we were very shocked and disappointed. We feel like we have dealt with a street hustler and have been shafted. To make matters worse the representative asked him to keep it for $50 less. Why would we do that if the suit is for a wedding, not for random wear? We need the color we asked for. Besides, why would they have trouble sending a "black" suit? This is a standard color, get with the program please. Since then he has not had any response to his emails. They have tarnished our wedding experience with their lack of attention to detail and unprofessionalism.

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Excellent Men's Suits Collections

Reviewed By David John on December 27, 2012, Houston, Texas

I bought my Christmas suit collection on mensusa.com, Overall the suits fit my body well, excellent design, and shipping was quick. I love this online store.

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