12 ‘MensUSA.com’ Reviews
If I could rate this business 0 stars I would. Firat, I call to say the item shipped was a completely different design than what was advertised and was answered by an unprofessional individual who told me she was a manager, the only person on the floor, and that she was being paid to talk to me on the phone. She said they usually conduct business online and she doesn't talk to people on the phone. That was very evident as she does not have interpersonal communication to perform her job with adequacy. I was told that I would receive a receipt online after asking her to recite the order number over the phone. She said it was a very long number and rambled it off far too quickly for me to record. I am unable to read small print and asked her to repeat the number but she refused to do so
To add insult to injury, the warehouse says that this design is all that they have available, regardless of the fact that the picture online is a completely different design altogether. This is false advertising.
I was told I can return the product as if they were doing me a favor to lift the "all sales final" policy.
I do not recommended this company to anyone.
Total Scam of a Business
They sent us the wrong jacket, never sent the pants and they won't refund our money. They are a scam, not a legit business. Do not use this company or you will be sorry.
This was my first experience with them. I received the order after 5 days even though I paid for a 2 day shipping. The order was incomplete, 2 items were missing. The customer service was kind of rude and offered me a partial refund. They ruin my plan. I am sure I am not ordering from them again.
AVOID AVOID AVOID
Avoid doing business with these people at all costs. Once you are in their system they will continuously send you the wrong items over and over. I finally returned the last one they sent ,number 3, (at my own expense) and now they want to act like they dont know me. This business is completely incompetent at best and a scam at worst.
Find A Tuxedo On Time And Quality Is Fantastic
The quality is fantastic and rivals the suits I’ve worn to weddings, etc. from Men’s house or Al’s Formal Wear. It’s not too heavy, but doesn’t feel cheap in the slightest.This is a traditional two piece formal regular fit tuxedo with a single breasted jacket, two-button closure, notch lapel and double vented back. The jacket has a satin lapel and the single pleated trousers have a satin stripe down this side of the leg.
Ordered a coat labeled 4XL, the coat that came was definitely not a 4XL even though it said it was. They would not refund payment, did not have a larger size in that style and suggested I order another MORE EXPENSIVE style in that size. I didn't think I needed to spend more money on a gamble the different style would fit properly. Very disappointing experience overall and I will never shop there again.
DISHONEST AND RUDE TOTALLY
I inquired about a suit before purchasing, it had 3 different listings for the type of material it was. So I called twice, was assured that it was 100% wool. The suit was received with a hole in the upper back, my 1st impression was damaged by a rodent of some type.
Also just as disturbing was that the suit was 46% rayon, 54% polyester, not even 1% wool. Just as disturbing the price listed on the suit 3 times, was $100.00 less than they charged me!!! They had over charged me by $100.00. But actually for me the WORST EXPERIENCE was dealing with the male Customer's Service people, they were totally rude and belligerent!!!
I would never ever even consider ordering anything from a company like this, just A TERRIBLE, DISHONEST PLACE to deal with!!!
having the worst customer service ever and no money back!
They say 100% money back grantees is non existent! The suit took two weeks to make it to me in Alaska and after shipping it back and waiting 10 days, I had to contact them... now they said they are offering store credit because it was custom made and express shipped (which I didn't asks for on the first suit), we are still waiting on the replacement suit and to speak with the owner or manager for our money. And, the 1888 numbers doesn't work call the 310 number n hope to get through the voicemail! This place has the worse customer service ever.
Laziest company ever!
I ordered several different pieces from them. A vest,neck & bow tie combo pack, a jacket, a pair of pants, and another vest & tie combo. After several weeks of NOT hearing from them I asked what was going on. Instead of responding to me they sent me a shipment. I opened the box and noticed that the one of the vest/tie combos was only a vest and the pants i ordered were NOT even the same color. I emailed them again and heard NOTHING. I finally contacted teh BBB and decided to let them handle it. Instead of replying to the BBB they contacted me and told me they didnt have anymore of the ties for the vest/tie combo and that they also didnt have the color of pants i ordered. I sent the email and my repsonse to the BBB. Why didnt they contact me and say they were out instead of taking my money and sending me incomplete/wrong items? Thier response? Pay for the shipping to send us back ALL the items and we will reimburse you. They never contacted the BBB and if you go to the BBB website you will see they have a history of NOT upholding to their 100% guarentee. This was a learning experince for me. DONT ORDER FROM THEM!!!!!
My fiance' ordered his suit for our upcoming wedding from this place. A week went by before I asked him about the suit and he realized that he had no heard from them. When he called they said they didnt have what he ordered. So you weren't going to say anything to us? Agains't my wishes he ordered a different suit from them and was told that they would inform him if they could complete the order. Instead, he received a tracking email. They must have had the order in stock right? When the order arrived we were stunned.Whose order is this? The suit was a different color and style! And why wasn't there an invoice or any other information in the package? Needless to say, we were very shocked and disappointed. We feel like we have dealt with a street hustler and have been shafted. To make matters worse the representative asked him to keep it for $50 less. Why would we do that if the suit is for a wedding, not for random wear? We need the color we asked for. Besides, why would they have trouble sending a "black" suit? This is a standard color, get with the program please. Since then he has not had any response to his emails. They have tarnished our wedding experience with their lack of attention to detail and unprofessionalism.
Excellent Men's Suits Collections
I bought my Christmas suit collection on mensusa.com, Overall the suits fit my body well, excellent design, and shipping was quick. I love this online store.