Magic Jack Reviews

I have had magic jack for 3 years now...for $1.67 per month it’s worth it, since the price has gone up to $2.50 per month I will drop it come this November when it’s time to renew. Here are my reasons...I cannot call to very many places locally for some reasons certain locations are blocked. Customer service is really bad. And sometimes I need to reboot the computer and device. It worked well in the beginning but seems to be getting worse.

I recently decided it would it was time to start evaluating my options when it came to the services I received. I decided I was being overcharged for my "bundled" services from my cable provider for phone, internet, and digital cable. That same night, I saw a commercial for Magic Jack.

I was very intrigued and decided to check it out online. I thought it was perfect that you get a 30 day trial to make sure it works before you are charged. I read some negative reviews online about the product not working, but felt with 30 day trial, I would certainly know how well it worked before I would have to pay for it.

I read the website thoroughly and decided to order, of course risk free. On the last page of the order form, where you are to submit your order, the fine print below said that my credit card would be charged the next day. Wait a minute, that wasn't the promise the website gave.

I immediately closed out of the page, irritated that once again, a company was too good to be true. Then that night, before bed, I checked my email to find there was an order confirmation from Magic Jack. How could that be? I never submitted my order!

I immediately emailed them back telling them such, and even tried to call them. I was unable to ever reach anyone by phone. I didn't get a response to my email either. Two days later, I got a shipping notice email that my product had shipped, and when I checked, sure enough they had charged my credit card.

I again immediately returned their email, rehashing everything again. I also called my bank to let them know I wanted to dispute this charge. The next day, I received my package and refused delivery, explaining to the postal worker that I had not ordered this product. Magic Jack finally emails me back and tells me, sorry its too late, your order has been shipped. I again rehashed everything, included that I refused delivery, I never got a return email.

The process of disputing an item on your credit card can take weeks, so I decided I would also contact the Better Business Bureau to warn others of these actions taken by Magic Jack. They responded a few days later to the BBB essentially accusing me of "changing my mind", but offered that a refund would be given as soon as the product was returned.

It took a few more days, but I did receive a refund from their company. I did not ever submit this order, and find it extremely fraudulent that they charged me anyway. I am not a novice computer user, and order products online on a regular basis. I don't think the company would have ever refunded my money had I not got the BBB involved.

Overall the experience was horrible. Getting a hold of someone at this company was impossible. They don't answer the phone, and they only return emails when it benefits their company. I will never trust this company again.