Lyft is a mobile application which promotes and arranges something they refer to as “ride sharing,” and is ultimately intended to be a friendly and reliable alternative to traditional taxi cab rides.
Once you’ve downloaded this application to your Android or iPhone, you can use it to simply click and find a ride in your area to your next location, as long as it is during Lyft’s hours of operation. These hours will vary depending on the city you live in, but they do span the majority of the day regardless of the locations.
The drivers for Lyft are described as being friendly, community oriented people who volunteer their time and vehicles to this cause in exchange for “donations.” Lyft drivers must be at least 23 years of age and drive a car that is a year 2000 or newer, and in good working condition.
Drivers must be able to pass a phone screening, an in person meeting, and two different background checks, one DMV based and the other a basic background. Finally, drivers must have an Android phone or an iPhone so they can connect with their passengers through the application.
Once a driver has picked up a passenger and completed their ride, the passenger’s phone will beep with a message from the app, recommending a suggested donation. This donation is completely voluntary and be adjusted to be higher or lower than the suggested amount.
Lyft has strict policies about the behavior of both their drivers and their passengers. One way they ensure the respectful behavior of participants is to allow drivers to rate their passengers after every ride. Future drivers will be able to see these ratings before they accept a passenger.
Drivers will receive 80% of the donations from the passengers, and drivers will receive direct deposit payments into their accounts once a week. The website says that on average Lyft drivers will receive $35 per hour of work, and can choose their own hours.
If you have any experience with this company as a passenger or a ride, please leave your Lyft reviews below.
22 ‘Lyft’ Reviews
Express lyft is a scam
I have been a driver with Lyft for year and a half . When I started with Lyft I purchased a 2013 Honda . I financed it for five years and I'm finding that I made a major mistake to purchase a vehicle and drive for Lyft. After putting over 100,000 miles on my car my engine is ruined and I have dumped about $2000 into the car for repairs and it still doesn't work . In order to make money I signed up with the Express rental program that Lyft offers. I came in on a Tuesday and rented it for a week after paying a $50 deposit . In order to not have to pay for the car you have to do at least 65 drives a week . Unfortunately I was unable to do that because I found that Lyft has the ability to limit the signal passengers get, that you are a driver in the area . I was unable to make the quota because I was not even shown as a driver to people that needed a ride . I had two of my friends that were right next to me request Lyft, yet the app did not give me the opportunity or the signal that someone was requesting me or my car . My understanding with Lyft is that the closest person to the passenger gets the call yet both people were getting other drivers 6, 7 or eight minutes away when my friends were standing right next to me . They continually tried to call and get me but it was always another driver so they would cancel quickly and try again . I found that the passengers that did get my signal we're just going on short trips and I no longer received any calls for longer trips because I believe Lyft designed the rental program that way . To make sure that the rental cars are paid for by the drivers it inhibited me from making the money on longer trips to drive and pay for the car and it limited the amount of people that needed a ride because passengers in my area did not get the signal that I was there . It is designed to fail for anyone trying to make money by using their rentals. I called one representative and they told me that maybe it was because Lyft has a policy to give everyone that's new a chance to drive and I don't believe that and that's not right anyway . So at the end of the week I did not have enough passengers to qualify for the car being paid for . My earnings wete $140 dollars and the Lyft total fees against me were almost $160 including rental car fee. I had to add gas to the car so that came out to $60 out of my pocket so I made about $80 that week. The second week I decided I would try again. I was desperate but it was enemies worse because it was Thanksgiving week so it was very slow with Schools being out . That's what I depended on to make five dollars here and there and try to qualify for the free card . What a big mistake and a joke , it was slower than ever I had no passengers so at the end of the week I turned in the rental and Lyft took $13 out of my banking account for the rest of the rental they said I owed. They took everything that I made that week and I had to of course pay for my own gas while working in gas the car back up to full $60, when I dropped it off . So I actually paid Lyft to drive for them . Now to add further injury to me, the other day I saw charges from Lyft for $53 debited from my personal account . I contacted Lyft and asked them why they took out money from my account . I got an email back for them telling me I had returned the car a day late! What!!!!!???. I sent them another email telling them that I had the contract from Tuesday to Tuesday and I even had emails from the gentleman in the first place that was in charge of the express rental program . His name is Kevin Lamb . I kept those emails and texts and sent them back to Lyft to tell them they were in error and that I had this documentation . I also contacted my bank and told them that that was not legitimate and to give me the money back that Lyft took from my account. A day later I got notice from Lyftvthat they were suspending my account because before I went into the Lyft rental program my car broke down with a passenger on the freeway, which I safely got off of the freeway and was able to help him get another Lyft. So I get in suspended from Lyft for renting one of their vehicles and end up paying them to drive for them, and get penalized because I will not drive for them for free again by renting their vehicle to drive. I have no funds to pay for my broken down car that I purchased to drive for Lyft. It's insulting to say the least, as I was a 4.9 driver andin the end I get treated so poorly by a company that I really did believe in in the beginning, but has Royaly screwed me in the end . I hope more people with this horrible type experience will put their two cents in here and that somebody starts a class-action on this . I know I'm not the only one who got scammed. Sincerely , Lisa
What a mess
I give 3 stars, reluctantly. I like doing it, but Lyft's logic , and a small percentage of nasty riders ruin it. ( Most riders are cool) It's ride share, which to me is socialist. I share the cost for their rides. There is a reason a cab costs what it does. When a taxi ride costs me $12 to the mall, and Lyft rides are a third of that , who is paying the difference? The drivers that's who!! As Thatcher said, socialism is great till the person paying for it has their money run out. Lyft will exploit the working poor while they suck millions from them. I hope the executives enjoy their yachts and Lear Jets, while I look for the best price for Bologny and white bread. Maggots.
Angry Lyft driver
Hi my name is C, and I was a Lyft driver up to two days ago.
I had been driving for lift for about six months. Then I hooked up with their new express rental car service, in the hopes of putting less wear and tear on my own car. As it turns out, lifts and GM bug their rental cars, (using the dashboard computer) to spy on their unwitting drivers. I asked a friend of mine who was considering driving for lyft, if he wanted to come along for a couple of rides to see what it's like and what I as a driver have to do. I took him on one ride with a very pleasant couple.
The very next ride, however, was A smelly crack whore whom I picked up from the ghetto. Her name was Shateina, and she was an undercover spy that lyft had intentionally sent in, upon finding out from their bugged car that I had a friend riding along with me in the car. Shateina the smelly crack whore was unbridled hatred from the second she stepped into my car. It was undeniably obvious that she stepped into my car with the intention of getting me fired from my job. She said herself that she was an "ambassador to lift" and was bragging about how many Lyft drivers she's gotten off the road. She was verbally abusive and threatening not only with her smell but with her words and nasty tone too.
Shateina the stinky crack whore spy contacted Lyft immediately to lie and pretend that she felt uncomfortable because my very petite and shy friend was in the vehicle with us, even though I had introduced him when she first got in the car and asked if it was OK that he ride along with us.
Lyft immediately deactivated my account upon Shateina the crack whore's allegation, bc they already knew from their bugged car that I did have a friend with me, which is apparently the crime of the century! Even though I am supposedly working for myself as an independent contractor, lift has a long list of rules that they don't even tell you, and will deactivate your account for without even giving you a chance to explain your side of the story.
I am suing Lyft and shateina the smelly crack whore for emotional damages and loss of income. If anyone else who is reading this has had a similarly absurd and abusive experience from the Lyft platform as a driver, let's talk. Perhaps we can start a class-action lawsuit against Lyft. Or if you also picked up Shateina the smelly Lyft spy, and were verbally or emotionally abused and threatened by her in a similar way, please contact me. You can do so by submitting a review on this site entitled- "LYFT SUCKS". I have a feeling that Shateina might specifically target her unrepressed rage toward predominently white Lyft drivers.
On a final note, I just want to say that if Lyft is getting rid of intelligent, personable, good drivers like myself, who can speak english fluently too, then they are shooting themselves in the foot!
Lyft is an information collection scam
If you apply to drive, they collect all the information they want, tell you they can keep it and refuse to delete the information collected.
It's based in San Francisco Commiefornia so good luck getting anywhere legally.
If anyone gets victimized by identity theft after applying to drive, that's the first place they should look.
Lyft is a Scam (and so is Uber)
I am a current driver for Lyft.
The federal government needs to step in and shut both Lyft and Uber down. These companies pray on those that are in desperate financial situations. These companies are predators in every sense of the word.
Lyft is now bragging they are on track to post a $1 billion profit. That profit is coming at the expense of extremely desperate people that are typically in dire financial straits.
Here is how the scam works:
They lure you in with promises of big-money driving on their platforms. I've seen many different numbers thrown around on various advertisements, some as much as $1500 a week.
It can take up to a month to be approved to drive on either of these platforms. In my case, it took 2.5 weeks for Lyft and 1.2 months for Uber.
Most people driving for these companies are at the poverty level, suffered a recent job loss (which is the case in my situation) or are otherwise financially strapped and not working.
The long wait times to become activated further exacerbate a bad situation, but the wait times do something even more sinister. New drivers, unaware they will make no money driving, and under the impression of big-money promises, become invested.
That's right, new drivers have so much time, effort and energy invested, and are typically more desperate than they were when they started the process because of the wait, feel they have no choice but to start driving.
Drivers are not employees, and therefore not subject to federal employee guidelines such as federal minimum-wage.
Fuel expenses, vehicle expenses such as car payments, car insurance and depreciation on your vehicle prevent you from earning money, and in many cases may cause you to actually lose money.
And don't forget, you take an enormous risk every time a passenger steps in your vehicle.
In my case, I am making less than $2.00 an hour after daily fuel charges, insurance and car payment While Lyft takes a huge chunk for running an app.
If you're reading this, I know that you may be in a bad financial situation and think this could be an answer.
Driving for this company or Uber is not the solution. You will not make money doing this. All you will end up doing, is destroying your car, putting yourself at risk and becoming even more miserable.
There are plenty of minimum-wage jobs available all over the country. You will make more money working at a minimum wage job then you could possibly ever make driving for one of these companies.
I have filed a formal complaint with the federal trade commission and also the Texas workforce commission as I am a Texas resident.
If people will stop signing up to be drivers then we can shut these predatory companies down or force them to convert their drivers to employees instead of skirting the law.
If I could I would give 0 stars
I am an avid user of uber for almost 2 years now so I am familiar with what to expect from driving companies like this. Over the past two weeks I have had awful experiences with Lyft.
Just yesterday, I lost my phone in a Lyft car. I called customer service 5 times from last night into today and got no response or help besides "Send an email to lost and found". I sent numerous emails to lost and found including the phone number and address of the driver and I have received ZERO responses 12 hours later. I have emailed Uber in the past over stupid issues like a bill being charged for a toll and their response time to solve the issue has been within 1-2 hours. Lyft cannot even send me a quick response at least saying someone has been assigned to my case or SOMETHING. Even better, you can only sign into your Lyft account from your own phone so there is not way of me getting a receipt until I wait 24 hours which I can THEN contact the driver about my lost phone. Why would a phone just casually sit in a back seat for 24 hours?
That issue aside, I have heard rumors that when drivers accept rides and see the destination you're going to that they drive around aimlessly forcing the passenger to pay a cancellation fee so they still get paid and their rating does not go down. On February 13, the day prior to the phone incident, my boyfriend was cancelled on by 5 lyft drivers until finally one accepted and proceeded to drive around for 30 minutes without picking us up while "five minutes away". We thought there may have been a lot of traffic but then we called an uber and it was there within 2 minutes. Of course, his complaint was never responded to either.
God forbid you were ever involved in an accident while in a Lyft or something...the issue would never be resolved. Never use Lyft.
Lyft is a nightmare!!!!
Summary: Use all their first-time rider coupons and then go with UBER!!!
I've been using Lyft for three weeks now (mainly to get to work during the cold weather) and I'm sad to report that everyday has been an ordeal using Lyft!!! Uber is soooo much better and the drivers seem more knowledgeable in terms of street smarts and navigation.
Here is a summary of the problems I've encountered with LYFT:
1) Drivers, while nice, are not great drivers and cannot navigate (even with a GPS). I had one driver turn from a middle lane and otherwise drive awfully, one driver who didn't even know where SE was and another driver who didn't even know what the difference was between car pool and single passenger service (I HAD TO EXPLAIN IT TO HIM!)
2) Car pool sucks! I tried car pool and first, it takes 10 minutes for them to pick you up and then they drove (in my case, about 4-5 miles out of my way in the opposite direction) to pick up the other person (who was late!!!) and then drops her off in (I'm going to SE - could she be even further out of my way?!??). Then the driver doesn't know how to use the Lyft app and ends up driving us back to the office building in Georgetown (where the other girl got off) as our "next stop." When I told him that my address was in SE, he didn't know how to use his own GPS. He kept turning on PA Avenue rather than K Street. We ended looped around the same block THREE TIMES (during rush hour traffic, pedestrians and lights adding over 15 minutes to my trip) before he finally listened to me that he was making the wrong turn each time! My otherwise 15 minute commute to work took over 55 minutes!!!
3) One morning, the driver's ETA was "2 minutes." Well AFTER 8 MINUTES, I could see on my app that the driver NEVER MOVED the car and NO PROGRESS was made to come to my home. YET the app still said she was "2 minutes away." I cancelled my ride because at this point I was late to work and they had the audacity to charge me a $5 cancellation fee when their own software could have told them that their driver NEVER moved her car to even try and pick me up!
4) The way they apply credits towards rides is a total rip off. In short, I had a few credits on my account. One $10 credit expiring tomorrow and one $20 credit (for referring a friend to Lyft - BIG MISTAKE) that expired a month from now. Well the geniuses at Lyft and their app, used my $20 credit this morning for a $12 trip instead of applying the $10 credit that EXPIRES TOMORROW even though there is nothing in their policies explaining the logic and method for applying credit. After multiple backs and forth with Lyft, telling them that their app was faulty, irrational and defies commonsense, they refuse to return my $20 credit. Basically, now I'm stuck with a credit that expires in less than 14 hours while they wasted my $20 credit for a $12 trip (so I lose $8 in credit). STUPID!!!!
I HATE LYFT!!!!!! I hope this sub-par company is finished off by UBER!
Sacramento - Lyft
So I started on Halloween night since it wasy busy, i did a total of 5 hours only and made 240 dollars, I was so impressed!. As I continued to work only on Fridays and Saturdays since these are the busiest I ended up making an average of 40 bucks for about 7 hours, IF LUCKY. Too many customers cancel on you, sometimes I even arrived AT FRONT OF THEIR HOUSE! and wait, and then they cancel on me! like what the hell? there were nights where I wasted half a tank of gas and didnt make a single dollar. There are just way too many drivers and not enough customers. And they advertise for sacramento you can make 6k a month. are you serious?? you would be lucky to even make 1000 dollars dollars. I Don't think thats even possible.
Where os the $1,000 sign up bonus? Bait and Switch scam
If you are attracted to sign up for Lyft for their Bonus, you may want to think twice about it:
1- First, they will not pay you the bonus under one excuse of the other.
2- Your support tickets will go unanswered.
3- Demand for the service is low because folks read the forums and know a bad deal when they see it!
4- You will drive for hours without a ride, you do not know where to be, they simply highlight a whole city in pink and when you get there, nothing! You will be wasting your time, money and risk getting into accidents
5- Their guaranteed are not possible to achieve, read their fine print.
6- Their riders are unreliable, they will often cancel on you and they will give you $0.00 tip even when they have the option to do so on the app.
My experience was awful! The best I did was to remove the app and close my driver account.
Lyft = SCAM
I was driving for Uber when I was referred by a rider who gave me their Lyft code to join Lyft and receive a $500 bonus. I completed the necessary rides within 30days, but never received the $500. When I inquired via email, it took 2 weeks for them to respond,"You didnt use a code when you signed up" ...B.S. Of course I dont have proof of that, but I know used the riders link with his code. To further my grievance, I also referred a friend to drive to which I was told I would receive an additional $500 and so would my friend. My friend completed the requirements and received $500 cash, I on the otherhand was given $500 in Lyft credits...ARE YOU KIDDING ME ??!! IM A DRIVER ! ! ! what am I going to do with Lyft credits ??!! I am boycotting Lyft and am spreading my story to everyone until I get paid.
Scam Artists!!! Be AWARE!!
Be aware: When you apply for a driver position, it's not enough that they collect ALL your sensitive information such as your SSN, home address, age, license number, date of birth, BUT BEFORE you are approved to be a driver, you have to meet with one of the "mentors", who will take photos of your drivers license, your insurance card, your face and your car. Even if you have a clear driving record and background (as I do), if doesn't mean they will approve you. So, I met with "mentor" on a parking lot of a small shopping plaza, he collected all the photos said above, and next day I received an email from Lyft that they decided NOT to move forward with my application. Also, before the meeting the mentor contacted me not with a real phone number, which I thought was a regular number, but through some virtual number that was disconnected next day when I wanted to ask him some questions. The point is that they got all my data, but I didn't even know the mentor's real phone. So, what is next? My identity fraud...? Does anybody know what is behind the Lyft..? Maybe, there is bunch of criminals who collect the data and sometimes let you slave for them? I don't want to sound paranoid, but the way all my data was taken by something named Lyft makes me worry. Also, when I asked the "mentor" how much they pay for per mile, he was not happy to tell that it's about $1.40, minus 20% of the Lyft's commission. He said that if you drive 8-10 hours per day for them, you are going to make about $100-150 a day. Is this OK with you??? They don't have any fixed transfers to airport as well. Where taxi charges $100 for the transfer, they give you $20-25 minus their commission. BE AWARE before you apply for this scam!
I have been emailing Lyft about my sign on bonus since 9/12/15. I completed 50 rides as stipulated in order to meet the criteria for the 750$ bonus. I email Lyft a copy of the reminder notification that clearly states that i need to complete 50 rides by 9/12/15. as of 9/12 I had completed 51 rides. Lyft send me an email stating that I should have been done by 9/11/15. When I asked them to explain and justify the difference in date they did not. I attached the reminder notification that says 9/12 is my end date. I still have not heard anything. i am feeling scammed. no one returns any emails and I also had twelve cancellations in one day for which there was no compensation of any kind.
Unwanted texts from Lyft? Let us represent you
Hey, did anyone start applying to be a Lyft driver, not finish your application, and then have them spam you with texts? That happened to someone we know, and we filed a class-action lawsuit about it, if anyone wants to join us. If this also happened to you (spam texts without your consent from Lyft), you may be entitled to $500 for each unwanted text you received. Please give us a call: (619) 531-8700 or visit our website: http://www.theadlerfirm.com/contact/.
Lyft Support Has Zero Respect for Drivers
I drove for Lyft and ran into some issues with them not paying me what i had earned. They do seem to scam/defraud drivers out of proper earnings and bonuses. If you run into an issue you are forced to email them. It takes them 3-4 days to respond and once they do its ysually a copy paste response. They are a terrible company due to awful customer driver support. Worse than a cable company i wont mention
Lyft A major Fail
Lyft seems to be the Ford Pinto of the new ride sharing world Where Uber is the mercedes-Benz. Lyft doesn't stand by their drivers and will not pay them if there's any anomaly in their network. Me and three of my drivers have left this company because their service is so poor and they have no help and support. I have talked three companies into leaving Lyft and using Uber and Sidecar instead . I will not rest until I have turn at least a thousand people away both passengers and drivers. I love returning favors.. And I also predict Lyft will not survive because of their poor attitude and unwillingness to help their passengers and drivers.
I drove a total of 589 miles in one week, never received a DIME!!!!! no one answers emails, and no one to talk to. DO NOT DO THIS!!! IF ANYTHING, START YOUR OWN SERVICE AND MAKE YOUR OWN MONEY!
Lyft sucks.....,, thy starts in newyork I apply for driver job I lived in longisland and I go all the way down to Brooklyn for show my car and interview after tht thy send me email everything is good u pass all the steps but some what thy don't have permission to start lyft in newyork but now everything fine but thy never send me any email or MSG to start work one day I try again go to o queens bt still my appliction is not working I email thm but no answer thy don't care someone spend gas and time for this bull s***