Luminique Reviews

Luminique
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About Luminique

Luminique is a new “age defying cream” which they claim is clinically proven to improve the look of skin through years of research, advanced scientific breakthroughs, and cutting edge ingredients.

This skin care cream has been created by a board certified surgeon, Dr. Michael Fiorillo, who is described on the website as “one of the most highly experienced and sought after plastic surgeons,” being at the forefront of advocating for non-invasive treatments for patients.

Their website refers to this moisturizer as the “world’s greatest wrinkle cream,” which has the ability to improve the overall appearance of lines and wrinkles by 92%, produce more hydrated and moisturized skin by 94%, and results in overall improvement in the look of skin by 92%.

They say these results are made possible by their paraben-free formula which has been tested to be non-irritating for all skin types, and which has a “Qusomes Delivery System” that provides prolonged release of the optimal amount of nutrients for your skin.

But most important is their special ingredient, Matrixyl 3000 Complex, which they say is unique to their cream out of all facial products, and which is designed to support three key building blocks needed for fresh, youthful skin: promotes collagen, hyaluronic acid, and fibronectin.

If you are wondering “Does Luminique really work?” they do provide a two months’ supply for a 30 day free trial – their “Bottom of the Jar” Guarantee – and a $1.99 trial fee. If you are unhappy with the product, call Customer Service at 877-494-2715 to get instructions for returning your product.

Customers who would like to keep the product should do nothing, and they will be charged two payments of $69.95, one 30 days and one 60 days after your purchase. You will also automatically receive a new 60 day supply every two months for $69.95 a month.

If you have any experience with this product, please leave your Luminique reviews below.

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10 ‘Luminique’ Reviews
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1 Review

Luminique trap and scam

Reviewed By irina on September 30, 2015

Exactly the same situation as other people described!
Don't be fooled by this thief company!.

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1 Review

I wish I read those reviews about Luminique before I make the same mistake

Reviewed By Abe on September 5, 2015

Today (I got tricked with Luminique (and its other trading name of Bellaplex) after completing a survey about the service from Westpac New Zealand. I called the bank immediately (in the afternoon) to cancel the charges. In the evening, I saw the charges. There were two charges of AUD2.85 and one charge of AUD200.04 in succession.
Here is the email that I sent them:
"Hi,

Today (Saturday 5 September 2015) in the afternoon after completing a bank survey, I was offered a free trial for one choice from a range of Luminique products with the understanding that I only pay for the shipping for one of the products. I chose the Bellaplex with a shipping fee of $1.99, which I paid for by credit card.

To my surprise, when I received the confirmation of the order another product by the name of "Luminique Age Defying Complex Fullpay" at a cost of $139.90 was added to my order without my authorization. I am dismayed by this confirmation as I did not authorize the payment for such a product. All what I was doing at the time was clicking on a link on the Luminique website to check out another free offer with free shipping.

Accordingly, I immediately called the credit card company to dispute this charge on my credit card and requested reversing the charges.

I request that you cancel all the current or any future orders linked my credit card and in particular the following order numbers (which appeared in three messages to my email address):
IC809B060C9D65236
IC809B432AD55AB15
IC809AED2A4E38D90

Please note that I do not want to proceed with any order to Luminique even if it is for a free trial product.

I look forward to your reply soon.

Many thanks,
Abe"

Should I cancel my credit card because, from the reviews I read on many forums, they are outright scammers.

Hope they get shut down soon.

All the best for all the victims to get their money back from those thieves.

Abe

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1 Review

Absolute scam

Reviewed By Brian Webb on June 16, 2015

My wife thought it was only going to cost about $2.00 but rang and cancelled the next day (being today) ans aid she wanted to cancel they agreed, but checking our account tonight see they have charged our credit card over $180 .My wife called but they said she had agreed yet I was next to her when she said to cancel.I took over but they would not listen.Going to call our bank and claim a refund.

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1 Review

Not Free Trial

Reviewed By Frances Law on May 12, 2015

I was doing a survey of which one of the questions was 'would you like a free trial of Luminique?' Yes or No. I clicked on yes on the understanding that I'd get the product to trial before deciding to order more.
Only later did I get a modification that told me to return everything to them at my cost if I didn't want to have a monthly invoice and delivery of more product! I eventually received the product and decided to try it out. Cleansed my face and put the 90 second serum around my eyes. Within 5 seconds my eyes were itching and burning. I had to wash the product off immediately but was left with very sore and watering eyes. I phoned the toll free number number and eventually connected with a 'consultant'. She wad actually vet nice but had a job to do. I explained what had happened and wad immediately told that since I was In Australia the postage would be very high. I had already realised that and in the end she offered that I keep everything for half price and she'd take my name off the mailing list. SO MUCH FOR A FREE TRIAL! I didn't feel as if I had much choice so I agreed. I am now aid$88.84 worse off. I don't think I should have been charged anything! It was supposed to be a FREE TRIAL! Don't fall for this scam!

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1 Review

didn't receive my free trial

Reviewed By Debasmita Mukherjee on May 8, 2015

I ordered for both products free trial as well, received belkaplex but not luminique. I was hoping against hope that somehow my orders will go smoothly despite reading some of the reviews on various forums, but unfortunately had the same bad experience. When I called to check the person on the other end was rude and defensive from the beginning, even when she was just asking my name. She said that they have sent the deluveries, there is no tracking no, which apparently "never happens", and can't do anything else. Her tone and attitude was so off putting, that I told her to cancel both my accounts going forward, thankfully she did that, hope I don't have to call them back again.

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1 Review

Scam beware

Reviewed By Eagle on March 2, 2015

I was told I'd get a choice of free product if I participated in a Westpac bank study. I did. I chose my suposedly free product only to find I'd been charged for orders that I supposedly ordered and on calling them they said if I paid the 400 dollars owing they would close the account..still pending...but what a total and blatant rip off and underhanded trick!!

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1 Review

Do not apply for this "free" trial

Reviewed By Steve Hollingsworth on October 24, 2014

The companies line is that the complaints are coming from people who didn't understand they were going to be charged over and over for this product even when they don't want it or in many cases didn't receive any product.
Basically saying buyer beware and hey we fooled you.. You didn't read the terms of (sale) so screw you . And we will keep taking your money as long as we can...

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1 Comment
December 26, 2014

IF THEY KEEP CHARGING YOU, REMEMBER YOUR CAN DO A CHARGE BACK ON YOUR CREDIT CARD. HOPE THIS MAY HELP ANYONE WHO HAS HAD A PROBLEM WITH THIS COMPANY.

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1 Review

Warning - Read the Terms & Conditions !!!

Reviewed By Julie on August 22, 2014

This is not so much a complaint, more making a very strong point that you MUST read the terms & conditions BEFORE you sign up to anything like this !!! They are very clear but they obviously work on the basis that most people do not read them. I got caught out and hopefully have managed to rectify my mistake. I ordered the Luminique as a "free" trial, supposedly paying £2.99 postage, gave my credit card card details, hit the button and then proceeded to do the same with the Bellaplex but decided to read the terms & conditions before hitting the button for that one. Too late, I had already agreed to the "free" trial of Luminique but thankfully had not agreed to the Bellaplex. They confirmed my order for the Luminique BUT if you click on "contact" at the bottom of the confirmation it says you can telephone them on 0203 6427464. I rang them and was put on hold for about 5 minutes and then got put through to an American adviser who was actually quite friendly and understanding. I told them I wanted to cancel my order for the trial product and gave my reasons. After trying to persuade me to continue with my order by halving the price for future deliveries, he did finally agree to cancel my order and I did receive a email from Luminique to confirm this. I am sincerely hoping that I do not hear any more from them or receive anything in the post !!!

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October 24, 2014

Got them to cancel the "order" for the "Free Trial" Contacted my CC company .Requested Luminique to Email a cancelation order .Which they did ...So we`ll see if any of that works

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1 Review

Just a fraud - I got ripped off

Reviewed By Farrukh on August 11, 2014

This is a plain fraud. These people are ripping off everyone. Asking for 2 dollars postage and charging 74 dollars. Why didnt we check this scam before falling for it.

But I will wait for a day when Luminique goes down the drain. I have sent my products down the drain.

Just imaging if their start is a fraud what will they do to your skin ... something similar to an acid attack in India

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1 Comment
November 15, 2014

Yes, I fell for this too. Other people told me you can get free samples on line. Free to LOOK at online that's all. I rang after I got my free sample plus some other products I didn't know I requested & it'll cost me $140...am going tp go Fair trading Commission to see if there's some way of retrieving money I do not have,

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Agreed, TOTAL scam

Reviewed By Marie on August 20, 2013, Los Angeles, CA

RIP OFF!!!! You can NEVER stop being charged for this!!!!!! They will NOT send you product but continue to charge your card until the end of time!!!!!!!!!!! Bellaplex is the SAME people as Luminique, I fell for this TWICE!!!!!

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Sandra
December 03, 2013

Ripped off too! I can't believe I fell for it. Paid postage for free gift after completing a survey for Trade Me. Postage paid and six weeks later they debit me for $81.38!!

Steve Hollingsworth
October 24, 2014

I have been told that I will not be charged. I received an Email from customer service.(sherry) saying my order has been cancelled with no charge. Now I don't believe this for a second. I am a lawyer. So I know how to word my correspondence to make sure that my position is very clear. I have recorded two phone conversations with this company's representatives Where they say that I will not be charged and have made it clear I would be contacting other victims of the quasi legal activities of this company.
In E mails to the company I have advised them of these taped conversations and the fact that I have them as evidence in any legal action that would be forthcoming ( if they attempt to charge my Credit Card)

August 13, 2016

Well said. And they of course have NO IDEA who they might be dealing with in the interim. My stupid behaviour led to the same problem. I phoned them was threated with Collection and I said well go ahead. Then I got an email from them after contacting them in this manner and it said that shipments would be now cancelled. This was in late May of 2016. Since then, they have continued to direct debit my credit card for huge amounts. I then contacted the bank ANZ explained the situation, disputed some of those transactions online. The bank agreed that we should cancel the current card and they would mail out another with a different number, but I have seen some complaints from people saying that they just direct debited the new card. Unbelieavable and if they do that to me then the bank will be in trouble too. As it is they have to send out a form to me which I have to sign with backs up the online request to have these transactions investigated. HOW can they do this? It would make a very good University Business Study on this or these companies' marketing techniques. Thousands of complaints all over the place on the Internet from others just like me that fell for this stupid offer. Thank you for your comments as a Legal person.

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