59 ‘Kitsy Lane’ Reviews
Waste of time
My mother in law ordered from my boutique in May. She NEVER received her order and kitsy lane would NOT answer me or her about what was going on with her shipment. Here it is August and they are still giving us the run around about where the order is. No commission. No shipments. TOTAL SCAM.
Decided not to open a boutique
After reading all these reviews (which I am glad I found before putting my time and effort into this business opportunity) I have decided not to open a boutique. It sounds like a nightmare or something that someone may be able to do if they don't have anything better to do. I already have a full-time job and plan on returning to school. I just don't have the time or energy for something that doesn't work. It looked too good to be true... Thanks to everyone for sharing their experience. I appreciate all of you.
SHOP AT YOUR OWN RISK
I had a boutique on Kitsy Lane and they did not ship orders! 3 Months and still no word... they say items are "made to order." My customers asked for their money back and no response... they rarely respond to my emails also. This is no way to handle customers! Ultimately, they kept the money while I made no commission for the items and my customers never received their shipments. They think I took the money while Kitsy Lane is the one who hasn't sent anything out! Definitely a terrible experience.
Bad service/No service
I made a purchase via a friend from Facebook. I placed order on 4/3/2012. My purchase was to be delivered from 4/15-4/23. On May 3rd I sent them an email inquiring about my shipping status. Btw, they do not offer or list any kind of phone customer service. As of today May 15th, I have got no response back.
A few days ago I asked the friend who has the store on FB to see if she can get me a status or a phone number to them so I can just find out for myself. I guess she can't get thru and offers their phone number. The number she gave me has a disconnected msg! Not working!
My last resort is to dispute this charge and never buy from them again!
I ordered a braclet and ordered two by mistake. They said they would send a shipping label to return the one. This was on 3-25. I have called many times and sent alot of emails. They sent me an email and said they would send me a shipping label to return the one. I have not received anything yet. I am disgusted with this.