I made a purchase via a friend from Facebook. I placed order on 4/3/2012. My purchase was to be delivered from 4/15-4/23. On May 3rd I sent them an email inquiring about my shipping status. Btw, they do not offer or list any kind of phone customer service. As of today May 15th, I have got no response back.
A few days ago I asked the friend who has the store on FB to see if she can get me a status or a phone number to them so I can just find out for myself. I guess she can't get thru and offers their phone number. The number she gave me has a disconnected msg! Not working!
My last resort is to dispute this charge and never buy from them again!
I've been with them for 2 weeks now and I think that you can make money but the hard thing is to get the customers so you have to really know people and sale to them... I'm trying to get help from my own people so that I can make money.
I ordered a braclet and ordered two by mistake. They said they would send a shipping label to return the one. This was on 3-25. I have called many times and sent alot of emails. They sent me an email and said they would send me a shipping label to return the one. I have not received anything yet. I am disgusted with this.
I joined Kitsy Lane in October 2012, I've only sold two items, a pair of earrings and the Blair Bracelet of which I bought one for my Granddaughter. The Blair bracelet would fit the wrist of a 12 year old. I have to admit that I felt terrible for the customer ( who had purchased one for her daughter through my site) I sent her the same bracelet that I had purchased so that she could attach them both ( the bracelet has a screw on clasp) and maybe the bracelets would fit her daughters wrist. I was underwhelmed with the length of shipping, (the package in very nice) so I gave up for a while. I've never had a problem with customer service my email inquiries are answered within 24 hours.
Recently, I decided to give Kitsy Lane another shot. I've been promoting the site online and in person, I know that it will take time just as any new business does. Hopefully, it will start operating as a part time business.
If a person is thinking about opening up a boutique and start generating an income immediately, it is not going to happen, unless, they know a lot of people with money who will purchase from their boutique immediately. It takes some promotion, effort, and time. Do not depend on people who have signed up through your boutique because the same efforts apply to them.
I started my online store a few months back. I am great at marketing, online and social media pinning, etc. I have a lot of family and friends signed up as well. I do my part, but Kitsy Lane does not do theirs. 80% of my orders shipped out are wrong and then my customers can't get any of them on the phone, so I call MULTIPLE times before I can get a rep. I think they have overestimated their growth and now cannot fulfill their end. A business can only thrive if your customer service is AMAZING, for that is why stores have repeat customers. One bad experience and that person is moving on. So I would say most of mine may have since Kitsy Lane couldn't get it right. I am so upset because I dedicated time and money into this. DON'T DO IT!!!!!
I started my boutique 6 months ago and I just think Kitsy Lane is fantastic. At this time I have 40 customers and 20 people who signed up under me to open their own stores. The secret to business is patience, hard work and promote, promote, promote. I was raised with a family business and have been in sales for over 40 years. I know what it takes. I have had my own businesses that required outside work which can be costly. Here, I can work at home, I have no high overhead, I believe the fact that this is a legit company and they can be trusted. I have found that they have the most wonderful support I have ever experienced. I recommend them very highly!!!!! I love my business and I love being a jewelry junky!!!
So far I love it. It has offered everything it says. No Cost To Me. that is absolutely true. I only have one concern, it said somewhere when I signed up that I receive commission on things I purchase myself, and Im not seeing that. Everything else they say seems to be true. They dont charge you anything to join, set up shop, they do 99% of all the work. They find the products, send your sales out, promote, deal with all the returns or complaints,(if any), its beautiful all you have to do is promote its fun and easy and most of all FREE
I have been with KL since the debut. I found the ad on Craigslist and it stated that if you become a boutique owner you will receive $50 in FREE items. I thought it was a joke, but... I went on the website and signed up anyway. I responded to the ad with my boutique name and a link, and received a speedy response. I was told to choose any item(s) up to $50 and email them the item number. I chose two pairs of earrings totaling $50. It took about 3 weeks for me to receive my items and yes, I did have to contact them and inform them that I had not received my order. Again, I got a speedy response. Once I received my items, I forgot about the wait and fell in LOVE... Quality?... Awesome!
As a boutique owner, I will admit that it's taken a little time, patience and persistence. I have almost 200 online customers, and MOST of them I don't know at all. I spend approximately 8 hours a week checking my store and pinning, emailing, sharing, and a few other things promoting my boutique. I invited other friends to open up their own boutique as well. It's been about 7 months. The first 4 months I didn't make a dime. But, once customers actually started purchasing items, and I started ordering items, I am making a good percentage off the sales. I get lots of compliments from wearing the items as well. That has also given me sales. The downfall is that a lot of people don't like to purchase items online. Especially jewelry. But, I have to admit that their items are quality. I won't go into detail about how I have been making my boutique work for me, but I will say that I am averaging about $400 a month for the last 3 months. It's a business, find a loophole and make it work for YOU.
I saw this organization advertised, read about it and emailed the company asking for clarification concerning the liability of the "boutique owner" as mentioned in there policy page and no one (so far) has returned my email and it's been at least a week. I may try it, but if so many, as these reviews show, don't get what they paid for when ordering jewelry, and the company is slow to respond, I may not!
I just started on yesterday. I emailed the company and got an immediate response. Although I wasn't able to log on to last nights webinar because of techinical reason(didn't get the full hour just 20min I immediately got a email this morning concerning the next webinar. I love jewerly and I have alot of co-workers and friends that love it too. There was no up front cost, no inventory, no packaging etc. What more can I ask for. NOTHING TO LOSE. If I were to open my own business it would take work. I see success happening. Its all what you believe. I've been in Mary Kay, Home Interiors and Avon. There are successful people. You just have to find what works for you and work it. What I heard on the webinar last night. This my dream come true!!!!!!!!!!!!!!!!!!!
I email them with questions i call them and all maiilboxes are full! My friend has yet to recieve her jewelry and its been a while. I never got my commission check which is 10 dollars
The jewelry is very beautiful. For the consumer I think Kitsy Lane is great. I have had my own boutique with KL since it debuted, however if you do not have lots of friends through facebook, twitter, pintrest etc., you may have low sales or none at all. You have to find a way to market yourself either through social media or in person. Keep in mind everyone who has a boutique through KL are using the same social media to market their jewelry as well. KL is great learning experience and is definitely worth trying because there are no out of pocket expenses! Everything is totally free. If you're interested in it; I say go for it because you have nothing to loose but don't expect to make any real money unless you're really good at marketing and can reach a bunch of people on a daily basis. They definitely have some kinks that need to be worked out and that's common with a new start up. I will be closing my shop very soon because I'm opening up a boutique that I own 100%! It's great experience if you're thinking of having your own business one day, it's definitely worth a go.
I have not recieved the first order that I placed, but the second order I have received it and I am very satisfied with the product. When I received my other three (3) orders I will rate it a four(4), and when I receive my comission Payments I will rate it a five (5) Star.
It has been some time now since i started G&G Boutique. I have learned a lot about marketing thought social media, it is not as easy as i thought it would be.
I have joined facebook, twitter, pinterest, gmail and tumblr, these medias require participation on a regular bases, which i sometimes forget to do. I am marketing my boutique through these medias’, which have garnered me numerous clients by joining.
But, today i have not had any sales. Being one not to give up I continue to "like" in facebook, tweet and retweet, post on pinterest and tumblr. I find i need to blog more but, for me blogging is not fun, so I post items to my blog hoping someone will see them and join G&G Boutique as a customer. (KitsyLane)
While continuing to learn and grow I will now post information regarding our up and coming jewelry designers. This will give them credit for the beautiful work they do, as well as help them as small business owners’ get their information out there.
With that being said, it takes time and commitment. But I believe it will pay off.
Sorry that some of you have not had a positive experience with them.
I have had many questions, and have used there fb page to ask and have always received answers within a few hours.
They are relatively new, but have given so many the opportunity to try to run there own business... They are planning on adding so much more in the next year...
I think you have to get people to realize, this is a real company, you are part of there boutique family and there is real merchandise...
Give it time. I also have customers, but no sales as of yet..
Just keep promoting ...
I have been with Kitsy Lane for maybe 2 months now and I have experience nothing but fun. My customers and owners are gradually building up. I feel as with any business, you will first have to sow your seeds and then await the plentiful harvest. I don't expect this to grow over night. This business isn't going anywhere, so I will contine to work hard regardless of any "road blocks", I feel I can't loose nothing because I didn't pay a penny to get started. In other businesses I have done with pricey overheads, the given was always 2-3 years atleast. It's strange how some haven't given it a couple of months and are ready to quit. My advice to others would be come in expecting to win and be persistent, find a support system, attend Kitsy Lane webinars. I haven't met one company that actually does marketing assistance (FB) this company goes far and beyond...that along is awesome! So keep having fun updating your boutique and see your work as fun and make it fun. If you need to change your mind-set to a more uplifting and positive one...do so.
"Just my two cents"
My experience with Kitsy Lane has been great. Easy store setup you can personalize. As a previous review stated they do have webinars and answer any questions you have. The jewelry is actually really great for the price. Sales every week and orders are delivered pretty fast.
I opened a boutique. I think the jewelry and opportunity is amazing, however not a single paying customer and no success in reaching them by phone after my very first order was never received. Not happy. Maybe too good to be true.
I started an online boutique with Kisty Lane and after i opened my boutique i googled the name of my store and kohls came up even though the name was approved for my boutique i will attend the webinar this evening and hope all my questions get asked.
I saw these gorgeous earrings on Pinterest and went to the page because I wanted to see how much they were...they were normally $49 on sale for $22. I browsed the page a little bit and found a 15% off coupon because I played this wheel of fortune type game. Needless to say I ended up ordering 4 things and I got free shipping and this beautiful necklace for free, (they had a free gift thing going on). When it came (in like 3 days) the boxes were so pretty that I kept them. I don't know anything about a scam, but it's really great jewelry for what you pay for it. Here's where I got it from it's called beauty by bianchi.