JustCloud, at www.JustCloud.com, is a new downloadable program that allows users to backup their files and stores them all online so they can be accessed from anywhere.
JustCloud allows you to select the specific files you want to upload, as well as the option to backup these files on an automatic schedule they recommend, or to tailor a specific schedule of your choosing. In addition you can run manual backups whenever you choose.
According to their website, JustCloud allows anyone to access their files from wherever they are in the world, using a computer or mobile device. They claim this eliminates the need for USB and other storage devices.
JustCloud accounts come with 100% Automated Backup, Secure Encryption to protect your files, and the potential for Unlimited Storage. Registration and download are free to begin.
Once you have downloaded JustCloud, in order to maintain the universal access and automatic backup capabilities of your files, you must have a subscription to their service. Subscription costs range between $6.95 a month for their most basic service, to $9.95 a month for their deluxe service, which includes Unlimited Storage.
JustCloud also allows a wide range of discounted prices for subscribers who are willing to pay for extended subscriptions upfront, rather than choosing the month-to-month plan.
In addition, JustCloud will contact you with other services and offers that you may be interested in, though their Terms and Conditions states that you will never be charged for any product or service without direct notification and approval from you.
73 ‘JustCloud’ Reviews
Sucks-Company can't even add.
They double billed my account and I racked up a years worth of credits which they admitted to. They gave me instructions which I followed yet 6 months later I began to have problems backing up. After I contacted them with proof in had they tried to tell me that I had used up my credit in 6 months time yet I till had another 6 months+ worth of credit with there company.
Rep tried to tell me that the year had passed which obviously it hadn't. After being on the phone for an hour I finally got them to issue a credit yet I still can't back up. Rep dumped me off the phone and told me to email support as he didn't handle the program side of things.
DO NOT USE THIS COMPANY OR "myPCBackup" as they are the same company.
Awful: Terrible product, dishonest business model, borderline marketing harrassment.
Agree with many of the previous reviews.
- Backup was very slow, despite the fact that I paid to upgrade to a "faster" backup. In case you are wondering, this was not because of my upload bandwidth. It was using a fraction of my bandwidth.
- A couple months in, I downloaded the new JustCloud client app and it detected my external HD (there all along) and stopped working. They tried to hold me hostage and charge me more to continue my service. After much back and forth they agreed to waive the new fee.
- Ultimately the system stopped working entirely
But here is the worst thing:
- When I tried to cancel my account (several months before the renewal date), Justcloud would not do so, instead offering me all kind of incentives to say on board. It took me 5 emails back and forth before they finally agreed to cancel my account.
- Now they are stalking me. I have asked them repeatedly to stop contacting me, but it doesnt stop. A week after my account was finally "cancelled", they managed to get ahold of my phone number and I also got another sales phone call (at work). I was contacted again by a sales rep via email yesterday. When I requested that they stop spamming me, they sent me another email.
Worst Experience Ever
Without going into too much detail, because I am so sick of dealing with this company, after the first two weeks of my subscription they stopped backing up my files. For over one year I had no idea because every few days I would get a pop up message that my files were backed up. Justcloud refused to acknowledge my problem and refused to return my money.
Dealing with them (and I've been told it's really only a couple of people who use different names) was like being in the twilight zone. You get a different person responding to your emails and they never answer or address your questions. Instead they send you a form response and hope that you don't follow up. Well, I followed up with 15 different emails and never once did they respond to my question as to why my files were not backed up.
Don't use Justcloud, they are shoddy and unprofessional. The risk is too great. I lost 1-1/2 years worth of files and photos. And the frustration of corresponding with these fools and liars was too much and in the end not worth it.
I purchased the "unlimited" service in 2012; however, when my account had reached 800GB they blocked me from further backups. I emailed "tech support" and they claimed that they were limiting my storage space on the basis of some sort of nonsense "fair use" policy stated vaguely in their fine print--and if I wanted more space I would have to pay extra to upgrade to a Business account. From what I am reading now, numerous people on the unlimited policy have had this exact same experience as soon as they hit 800GB of data. I am currently waiting to see if they will actually give my money back, but thus far, their fake tech support flatly denies any wrongdoing. Companies like this should be held accountable for misrepresenting their service and wasting people's time and money. As far as I can tell though, nobody has identified the JustCloud owner.
Justcloud.com ripoff / scam AVOID THIS COMPANY
I researched companies online looking for the best cloud storage service out there. I chose www.JustCloud.com because they offered "unlimited storage". I signed up and paid their annual fee, then I downloaded the software and straight away it detected my Raid external harddrive, which had approx 2TB used and 2TB free space, I was told that I needed to pay extra to back that drive up, I paid another fee and it started uploading. After one month of constant uploading, 24 / 7 they had only backed up 1/3 of the 2TB that I needed to back up, naturally I was disgusted by this, I contacted the customer support at Justcloud and they just kept responding with a semi automated reply, a reply that was standard, pre written. After getting very irate with them someone replied and stated that I should pay an additional fee for a service that they call "super charged", which I did, but within a few days I realized that the only thing that was being supercharged was my credit card.
I complained again and they tried to tell me that it must be my upload speed, because they had super fast speeds on their end. I told them that my upload speed was 8MBS, I tested it, but their service was only able to upload at approx 1MBS, even after the "turbo charged" add on.
After approximately 3 months (yes three months) the 2TB raid hard drive was 95% backed up and justcloud sent me an email stating that I needed to upgrade to "business service" which had a monthly fee. Naturally by this time I realized that I had been totally gipped.
I sent them an appeasing email stating that I was OK with the service and that I had and that I did not wish to upgrade, I also asked them to specifically tell me exactly where and how I had exceeded the services covered under the plan that I was currently on, they did not reply, I sent another email asking again, why I needed to upgrade, no reply.
The next trick up their sleeve was to block me from any further uploads, the software started up every morning and I could see it reading my new files on the raid drive, it looked as though it was working normally, but then when I tried to send a link to someone so that they could view some photos via Justcloud, I realized that my new files had not been backed up. I contacted customer support and let them know about this error. They responded and told me that my account had been suspended from uploading and that I needed to upgrade if I wished to continue using their service. I do not know how long ago they blocked me from uploading, but I did not receive any notification from Justcloud stating that I had been blocked.
Since this time I have researched the company and it appears that they are doing this to many people, my case is not unique. Justcloud has added some verbiage to their website about their "personal use, Unlimited package" having some restrictions about bandwidth usage and space limits, however at the time I signed up and paid, their was no specifications about limited space usage. Just clouds software picked up my Raid harddrive and clearly stated that they could "Back it up", the software read the 2TB that has been used and offered to back it up for a fee, they didn't say, we will back up 1.7TB then ask you for more money. I believe the practices of Justcloud are a fine example of False advertising and I am sure that a good Class action lawsuit attorney could find a slew of other violations in their business practices. I only hope that someone starts a class action lawsuit against this company.