JustCloud Reviews

JustCloud
Based on 80 Reviews
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About JustCloud

JustCloud, at www.JustCloud.com, is a new downloadable program that allows users to backup their files and stores them all online so they can be accessed from anywhere.

JustCloud allows you to select the specific files you want to upload, as well as the option to backup these files on an automatic schedule they recommend, or to tailor a specific schedule of your choosing. In addition you can run manual backups whenever you choose.

According to their website, JustCloud allows anyone to access their files from wherever they are in the world, using a computer or mobile device. They claim this eliminates the need for USB and other storage devices.

JustCloud accounts come with 100% Automated Backup, Secure Encryption to protect your files, and the potential for Unlimited Storage. Registration and download are free to begin.

Once you have downloaded JustCloud, in order to maintain the universal access and automatic backup capabilities of your files, you must have a subscription to their service. Subscription costs range between $6.95 a month for their most basic service, to $9.95 a month for their deluxe service, which includes Unlimited Storage.

JustCloud also allows a wide range of discounted prices for subscribers who are willing to pay for extended subscriptions upfront, rather than choosing the month-to-month plan.

In addition, JustCloud will contact you with other services and offers that you may be interested in, though their Terms and Conditions states that you will never be charged for any product or service without direct notification and approval from you.

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80 ‘JustCloud’ Reviews
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1 Review

EXTORTION

Reviewed By Mark Adams, BAltimore on December 8, 2014

I cannot recommend doing business with JustCloud. I signed up for a year of premium service on December 21, 2013. I paid them $106.32. It is December 8, 2014 as of this writing, so my subscription still should be valid.

I received an email from JustCloud at 1:49 a.m. today telling me that my account was up for renewal. I was asleep and thus didn't respond. My credit card number had changed and they were unable to debit the new card.

In the afternoon, approximately 12 hours after their email, I decided to take a look at my files to evaluate whether I wanted to renew for another year. I had been locked out of my files. JustCloud will not allow me to access my files unless I pay for a renewal.

They are holding my files hostage and they now say they are going to erase them if I don't pay them by the 22nd of December. I tried to find their home office and the name of their CEO, but they are very shadowy. The best I can do is trace them to an office park near Southhampton, UK.

Before this, I wasn't sure whether I wanted to renew or not. I haven't been completely happy with the service because it slows down my computer when I boot up in the morning. Also, I find it hard to search for files that aren't synced. Now, I am certain that I don't want to renew.

If you are considering a cloud service, don't use this one. They have stolen my files and are attempting to extort me. It may be a small amount of money, but a thief is a thief is a thief.

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1 Review

Worst, non-existent customer care

Reviewed By Daniel Didgeridan Flynn on November 5, 2014, Salt Lake City, Utah

For about a month now I have been trying to resolve why it doesn't back up all the files that I select on my phone and laptop. There is no explanation as to why it backs up certain files and not others. They will not communicate with me in real-time, and often have a multiple-day delay to respond to emails. They've promised remote screen sharing to resolve it, but haven't fulfilled that promise when I said I was ready to go. They do not provide customer support over the phone, at all.

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1 Review

Just Cloud is a RIP OFF

Reviewed By Janan Dean on July 10, 2014, Hurst, Texas

I'm needing to back up my computer for a VERY short period of time before I take it to my tech for a full wipe and reload, so I'm looking for free-trial online Cloud storage. I run across Just Cloud, recommended as one of the top 10 Cloud Storage companies.

NO WHERE on the page where you're making your choices does it state Just Cloud storage is FOR A YEAR!!!!!. I wanted ONE month of storage and Recycle Bin support. I would up with twelve months of storage, twelve months of recycle bin storage, 12 months of 24 hours back-up support (which is did not select) and another item which I did not select to the tune of over $88 dollars. This was charged INSTANTLY to my bank in two payments.

Just Cloud promised me repayment within 5 to 7 business day. Well, that didn't happen. There was no deposit made to my account. No money put back!!! The two payment just "disappeared" from my bank account. Beware of Just Cloud and their business practices.

When this happened, the gentleman at Just Cloud was ever so nice and kind, "oh, I'm sorry ma'am..." Right. If you're sorry, put the proper notices and instructions on your web site. It also might be nice to share the fact several other cloud storage companies are linked up underneath your corporate banner as well. Deception all around.

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Ken
September 02, 2014

My experience pretty much confirms others' experiences. Two years ago, I purchased unlimited storage for two years for my PC and connected external hard drive. It took about two months of nonstop uploading to back everything up. Once I did, Just Cloud suddenly comes in a tells me I can no longer back up my XHD unless I pay extra. I can no longer back up videos bless I pay extra. I can no longer upload folders unless I pay extra, so I have to drag each individual file to back up. This last bit also makes accessing my back-up files a complete mess, if I can even locate them. Updating isn't the quick process they claim, most days it takes at least a couple hours. Customer service is non-existent. My two years are now up. They want to give me a big discount to re-up. LOL. Sure, we ripped you off for $200 but now we'll only rip you off for $100. No thanks. I'd rather go through the uploading all over again with someone who deserves my business.

Ken
September 02, 2014

Just say no to Just Cloud. Two years ago, I purchased unlimited storage for two years for my PC and connected external hard drive. It took about two months of nonstop uploading to back everything up. Once I did, Just Cloud suddenly comes in a tells me I can no longer back up my XHD unless I pay extra. I can no longer back up videos bless I pay extra. I can no longer upload folders unless I pay extra, so I have to drag each individual file to back up. This last bit also makes accessing my back-up files a complete mess, if I can even locate them. Updating isn't the quick process they claim, most days it takes at least a couple hours. Customer service is non-existent. My two years are now up. They want to give me a big discount to re-up. LOL. Sure, we ripped you off for $200 but now we'll only rip you off for $100. No thanks. I'd rather go through the uploading all over again with someone who deserves my business.

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1 Review

Was Great, Now Useless

Reviewed By Jim Brower on June 12, 2014

When I signed up for JustCloud a year ago, I was so impressed that I signed up for an additional two years. I wish I still had such a high opinion, but I don't. Here's why.

I have a number of drives, each with thousands of folders and tens of thousands of files. It was so great to be able to back up a whole drive by simply dragging and dropping it onto the JustClound PC application. Ten seconds, and walk away. You're done. JustCloud does the rest.

That is, until a month or so ago, when JustCloud removed the ability to drag and drop folders. Now, you can only drag and drop files. With thousands of folders, it would now take days to do what used to take me ten seconds. The service is now utterly useless to me.

I contacted JustCloud, and when they confirmed that they no longer support dragging and dropping of folders, I asked that they cancel my account. They were more than happy to do that, but they refused to refund the payment for the unused two years of service.

It's not like I had any choice. JustCloud was no longer able to provide the service that I paid for. The responsibility is theirs, and I don't think it unreasonable to expect to be reimbursed. Yet they refuse.

JustCloud used to be a great service, and it deserved its number one spot on the charts. Not any more. If you are considering signing up with JustCloud, do yourself a favor and look very closely at the alternatives. There are no doubt comparable services out there with better ethics and business practices.

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1 Review

Bait and Switch

Reviewed By Rand Alonin on May 6, 2014

Support is non-existent unless you want to pay more. Further, they flag legitimate users as being outside the boundary of the 'normal' user after an undetermined amount of time. It likely has to do with how much data is uploaded.

Once flagged, you are given 30 days to remove your data or have your account cancelled. Right after the threat, they'll offer you the means to stay and list all the 'benefits' of upgrading. At least one of these supposed benefits was also offered at sign up but has now mysteriously been flagged as being outside the boundary of the normal user.

All they want is more money. Everything with this service (and I use that term loosely) is an extra. JustCloud is always looking to milk the cow.

Do yourself and your wallet a favor and look for a known, legitimate cloud backup if that's what you want but stay away from this scam of a service.

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