JustCloud Reviews

JustCloud
Based on 75 Reviews
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About JustCloud

JustCloud, at www.JustCloud.com, is a new downloadable program that allows users to backup their files and stores them all online so they can be accessed from anywhere.

JustCloud allows you to select the specific files you want to upload, as well as the option to backup these files on an automatic schedule they recommend, or to tailor a specific schedule of your choosing. In addition you can run manual backups whenever you choose.

According to their website, JustCloud allows anyone to access their files from wherever they are in the world, using a computer or mobile device. They claim this eliminates the need for USB and other storage devices.

JustCloud accounts come with 100% Automated Backup, Secure Encryption to protect your files, and the potential for Unlimited Storage. Registration and download are free to begin.

Once you have downloaded JustCloud, in order to maintain the universal access and automatic backup capabilities of your files, you must have a subscription to their service. Subscription costs range between $6.95 a month for their most basic service, to $9.95 a month for their deluxe service, which includes Unlimited Storage.

JustCloud also allows a wide range of discounted prices for subscribers who are willing to pay for extended subscriptions upfront, rather than choosing the month-to-month plan.

In addition, JustCloud will contact you with other services and offers that you may be interested in, though their Terms and Conditions states that you will never be charged for any product or service without direct notification and approval from you.

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75 ‘JustCloud’ Reviews
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1 Review

JustCloud is running a major billing scam

Reviewed By Howard S on April 15, 2014

Do not sign up for JustCloud. They DO NOT LET YOU CANCEL THE BILLING, PERIOD. I tried their service for a week, it was buggy and unreliable, stuff it said was backed up never showed up on their servers, if their servers even exist. I emailed them to cancel, they kept sending me emails with 'special offers' to continue my membership, I kept refusing and telling them to cancel. Finally their emails and special offers stopped, and the next day they renewed my subscription for a full year!
Stay away from these guys, they are scam artists.
JUST CLOUD IS A SCAM.

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1 Review

justcloud is a bait and switch!

Reviewed By guy on April 13, 2014

Just Cloud is a bait and switch!
Their website said unlimited storage and unlimited computers for $4.95 per month plus a 20% discount which would make it $3.96 per month. So I signed up - big mistake. Turns out I was charged $166 - or $6.95 per month - about a 100% increase! I called and the customer service rep, Erwin, was reading a script and would/could not answer my questions. I cancelled immediately and will watch my credit card closely to make sure I am not charged.
This is a true Caveat Emptor!

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1 Review

Sucks-Company can't even add.

Reviewed By Nathan Fiorito on March 4, 2014

They double billed my account and I racked up a years worth of credits which they admitted to. They gave me instructions which I followed yet 6 months later I began to have problems backing up. After I contacted them with proof in had they tried to tell me that I had used up my credit in 6 months time yet I till had another 6 months+ worth of credit with there company.

Rep tried to tell me that the year had passed which obviously it hadn't. After being on the phone for an hour I finally got them to issue a credit yet I still can't back up. Rep dumped me off the phone and told me to email support as he didn't handle the program side of things.

DO NOT USE THIS COMPANY OR "myPCBackup" as they are the same company.

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1 Review

Awful: Terrible product, dishonest business model, borderline marketing harrassment.

Reviewed By Dan Auker on January 30, 2014

Agree with many of the previous reviews.
- Backup was very slow, despite the fact that I paid to upgrade to a "faster" backup. In case you are wondering, this was not because of my upload bandwidth. It was using a fraction of my bandwidth.
- A couple months in, I downloaded the new JustCloud client app and it detected my external HD (there all along) and stopped working. They tried to hold me hostage and charge me more to continue my service. After much back and forth they agreed to waive the new fee.
- Ultimately the system stopped working entirely

But here is the worst thing:
- When I tried to cancel my account (several months before the renewal date), Justcloud would not do so, instead offering me all kind of incentives to say on board. It took me 5 emails back and forth before they finally agreed to cancel my account.
- Now they are stalking me. I have asked them repeatedly to stop contacting me, but it doesnt stop. A week after my account was finally "cancelled", they managed to get ahold of my phone number and I also got another sales phone call (at work). I was contacted again by a sales rep via email yesterday. When I requested that they stop spamming me, they sent me another email.

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1 Review

Worst Experience Ever

Reviewed By Christine on January 22, 2014

Without going into too much detail, because I am so sick of dealing with this company, after the first two weeks of my subscription they stopped backing up my files. For over one year I had no idea because every few days I would get a pop up message that my files were backed up. Justcloud refused to acknowledge my problem and refused to return my money.

Dealing with them (and I've been told it's really only a couple of people who use different names) was like being in the twilight zone. You get a different person responding to your emails and they never answer or address your questions. Instead they send you a form response and hope that you don't follow up. Well, I followed up with 15 different emails and never once did they respond to my question as to why my files were not backed up.

Don't use Justcloud, they are shoddy and unprofessional. The risk is too great. I lost 1-1/2 years worth of files and photos. And the frustration of corresponding with these fools and liars was too much and in the end not worth it.

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January 22, 2014

You can contact their headquarters at the following address:

Just Develop It
Unit 6, Fulcrum 2, Solent Way, Whiteley,
Hampshire, United Kingdom, PO15 7FN

CEO is Chris Philipps

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