JustCloud Reviews

JustCloud
Based on 86 Reviews
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About JustCloud

JustCloud, at www.JustCloud.com, is a new downloadable program that allows users to backup their files and stores them all online so they can be accessed from anywhere.

JustCloud allows you to select the specific files you want to upload, as well as the option to backup these files on an automatic schedule they recommend, or to tailor a specific schedule of your choosing. In addition you can run manual backups whenever you choose.

According to their website, JustCloud allows anyone to access their files from wherever they are in the world, using a computer or mobile device. They claim this eliminates the need for USB and other storage devices.

JustCloud accounts come with 100% Automated Backup, Secure Encryption to protect your files, and the potential for Unlimited Storage. Registration and download are free to begin.

Once you have downloaded JustCloud, in order to maintain the universal access and automatic backup capabilities of your files, you must have a subscription to their service. Subscription costs range between $6.95 a month for their most basic service, to $9.95 a month for their deluxe service, which includes Unlimited Storage.

JustCloud also allows a wide range of discounted prices for subscribers who are willing to pay for extended subscriptions upfront, rather than choosing the month-to-month plan.

In addition, JustCloud will contact you with other services and offers that you may be interested in, though their Terms and Conditions states that you will never be charged for any product or service without direct notification and approval from you.

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86 ‘JustCloud’ Reviews
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1 Review

TOXIC- AVOID LIKE THE PLAGUE

Reviewed By ezra on December 20, 2016

***Email dan@jdibackup.com if you have issues with this company. He is the head of operations for the company that owns JustCloud. Customer support will NOT help you get your files back. We need to apply collective pressure to this company at the top to change their behavior.***

This company lost 90GB of my files, including 39GB from a laptop that was stolen for which I have no other backup. They have not been able (in fact, not even sure they really tried) to recover any of these files and customer support is useless. Now they demand that I pay them or they will delete my files. I cannot even get all my files OFF of JustCloud to cancel my account and get a new service! This is digital blackmail.

THIS IS THE WORST COMPANY EVER.
THEY LOSE YOUR FILES AND STILL DEMAND YOU PAY!
AVOID THEM AT ALL COST!!

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1 Review

Faulty software and terrible customer service

Reviewed By Marj on October 10, 2016

I wish I read these reviews before I purchased their backup system. I kept getting an error message that I ran out of space even though I had plenty of space. The message was annoying but the worst part was that it was not backing up many of my files. At first they led me to believe it was just an incorrect message. Well, in the meantime my laptop was hosed and just when I needed the backup files the most, I discovered many of them were not current and backed up. I went back and forth so many times with them. Pretty easy to understand that there was a flaw in their software. I had been given so many different solutions to fix the problem, but not one helped. And, to add insult to injury so to speak they acted like it was "just an inconvenience". Since my files were not being backed up properly due to their issue, I felt that they should stand behind their product and at least give me a return for the 2 months it was not backing up properly. Not one customer service rep even mentioned anything. It was like they glazed over the problem altogether. I used to be a software QA engineer, and worked for many software companies, but have never encountered such total disregard for the customer especially when it is their issue. I spent weeks trying to retrieve and update some of my files, and every time I wrote to them I got the run around. I told them it was more than an inconvenience, and every time they responded to me they kept saying sorry for the inconvenience. Wow! I have never written a review as long as this, but all I can say is do not purchase their product. If I could give them a negative star I would.

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November 04, 2016

The service is an absolute disaster, they even refuse to share critical project information with colleagues because they don't have an account.
The file storage system is abysmal. I am sorry I ever heard the name.

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1 Review

Charged Paypal 6 months after cancellation

Reviewed By Jennifer Cole on May 1, 2016

Six months after cancellation, there is a charge for $44.00 on my Paypal account. They obviously make their money by charging people months and years after cancellation hoping they won't notice. Definitely a criminal outfit.

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1 Review

JustClout is the pits

Reviewed By jgt1942 on February 28, 2016

I’ve had super bad experience with JustCloud. Early in 2013 I tested and clearly stated to the rep that JustCloud DID NOT meet my needs, however they continued to charge my CC and I did not notice. Recently I’ve exchanged several emails, it have been very difficult to get answers to my questions. Finally they claim they have canceled my account )which they should have done when I told the rep it did not meed my needs) and made a small refund (far short of the payments). In the latest email 2/20/2016 they state “I am sorry to inform but all the account details are deleted and we do not have any records of your card details now. ” Obviously they don’t seem to utilize their back up service. I personally consider them to be a scam. I’d give them a rating of -10 if possible.

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1 Review

Avoid this company

Reviewed By Sandra Alm on January 23, 2016

After seeing positive reviews for Just Cloud, I bought it, and spent months uploading over 400 GB of material. Then I was informed that they lost it, didn't know where it was. When I complained, I was told that with so many many customers, they couldn't possibly give everyone good customer service.

The only good thing I can say is that my money was refunded.

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