JustAnswer Reviews

About JustAnswer

JustAnswer.com is a new website that aims to give everyday people access to Expert advice whenever they need it, 24 hours a day, 7 days a week.

To use JustAnswer, all you have to do is create a user account and post your question. Before your question is answered, you place a monetary deposit with JustAnswer.com to hold.

Once your question has been answered satisfactorily, your money will be distributed to your Expert. If any reason you are upset or dissatisfied with your answer, you can contact JustAnswer and dispute the payment of your Expert.

JustAnswer.com claims to have thousands of verified Experts in over 150 countries, in areas like Legal, Medical, Veterinary, Appliance Repair, Auto Repair, and much more.

In order to become an Expert on JustAnswer, you must fill out an online application, take a short subject matter test in the area in which you are claiming to be an expert, and show proof of your credentials to JustAnswer.com.

1 ‘JustAnswer’ Review
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Charged for 14 months without permission, $420 false billing

Reviewed By SMB on October 23, 2012, Toronto, ON

Used this service more than a year ago – purchase a SINGLE question/answer, and paid for it ($30). The answer was TERRIBLE, but that is besides the point, because I knew that was a risk when I bought it, and was fine with that.

However, now, 14 months after the fact, I realize that they have been charging me $30 monthly. I'm a fine-print sort of person, I read carefully, and was not purchasing a subscription of any sort as it was a once-off question. So right now I'm out $420 on top of the original $30 for the question.
Upon discovering this I attempted to follow their links for cancelling my account. Couldn't be done. Tried finding somewhere to delete my credit card information. Couldn't be done (ended up selected "edit" and changing the expiration and security digits).

Next up, called VISA to indicate that they are fraudulent charges, and to have them blocked from using my credit card again. Called the phone number as indicated on my visa statement, and after some back and forth have received $330 refund, and after extensive argument they are looking into the remaining $90 (which them claimed could not be refunded as it has been more than 1 year). They agreed that I had **NOT** signed up for any sort of subscription service, only the single question that I purchased, so this was their error not mine.

People above are indicating that their refund department is great ergo it's not a scam, HOWEVER, a company that relies on people not being diligent in reviewing their statements to ensure that no unauthorized charges are made is, to my mind, scamming people. A completely ethical business only takes payment when explicitly authorized to do so, otherwise it is taking advantage of people.

So, yeah, someone provides an answer once you've handed over your credit card. I can't recommend their vet department on that, but I can say that I will NEVER be handing my credit card number over to them again, nor would I suggest it to anyone I know – as far as I'm concerned, they are scamming people, but staying just this side of legal by offering refunds when they are caught.

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Adam
October 25, 2012

Hello,

My name is Adam and I am the Customer Support Coordinator for JA. I am terribly sorry for any inconvenience that either of you may have experienced. Please contact me at CS@justanswer.com so that we can get this resolved for you.

Regards,

Adam
Customer Support Coordinator, JA

December 24, 2013

If you are such a "fine print" type of person, how did you not notice that your card had been being charged for OVER A YEAR?
Sounds to me like you are more of a "whiny type of person".

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