Since its establishment in 2002, HostGator has been a world-leading provider of web hosting service. Although our headquarters is in Houston, Texas, we provide top-notch service to clients from over 200 countries internationally with our staff of over 750 employees. We offer Shared, Reseller, VPS, and Dedicated server packages for both beginners and professionals alike. Each of our shared Web Hosting plans includes 24/7/365 support, a 99.9% uptime guarantee, and a 45-day money-back guarantee.
I've used quite a few hosting companies for my websites over the years and for customer service, good pricing and a reliable service Hostgator comes out on top.
First of all there are a choice of plans, for example if you only want to have one website online then it's not worth going for anything more than the cheapest plan, which starts at $3.96 a month.
However if you are planning on having quite a few websites or blogs online, as I do, then the reseller hosting is the one to go for. You can easily have 20 plus websites on this plan, provided they are not too large of course. If you plan on selling sites the reseller hosting is the one to go for as each site has it's own cpanel - which gives it a separate login which you can just give to your site's buyer so they can retrieve the site files themselves.
I've used the customer service many times. The instant chat is pretty reliable but I prefer to email. It is a US based site and I'm in the UK so I prefer not to phone them but that option is there.
The only time I've had problems with them is with their billing system, but that was sorted out quickly.
In the past I've used hosting services that take two or three days to reply. Hostgator usually reply to an email within an hour, day or night, so I am very satisfied with them.