About Fuel Rewards Network
5 ‘Fuel Rewards Network’ Reviews
Misrepresentation in Advertising
Every time I try to use Shell Rewards it throws an Error 172. I called customer service to report it and they said my card was fine. I tried again and even four different pumps and it always now continues to say rewards unavailable. In this state Ohio it is known as bait and switch which is illegal since they are not honoring their advertising.
Not all Shell gas stations accept the Fuel Rewards card. As a result, I lost money on every single fillup this summer. Furthermore, the Fuel Rewards Customer Service refused to adjust the price I paid. COMPLETE RIPOFF!
I was a member of the Shell FRN Program. It was a total hassle and a frustrating experience. I am also a member of the AAdvantage Program and my cards were registered for both. When I ate out I never received credit for my dining experience with FRN.
I called to find out why and was told that my card couldn't be used for both. I asked where that was written - they couldn't tell me. So I spent and held hour looking through their Ts&Cs and finally found it. So, I removed one of my cards from the AAdvantage program, and left it at FRN.
Tried eating out again, and again was told the same thing. I told them I had removed the card and they asked me to send them a copy of my receipt, I did, and received the same answer. I spoke to a number of very rude people at the FRN office. Finally I reached a supervisor and he gave me credit.
I ate out again, and received the same song and dance. I again furnished a copy of my receipt and again had to escalate it to a supervisor.
This happened to more times - 4 times in all. Still the same responses.
Seems they are not interested in maintaining customers at the expense of fixing a problem.
I will never buy Shell products again and I have sold all my Shell stock.
fuel rewards network
now that its limited to 20 gallons at a time its hardly worth the hassle to keep up with. Their drive for 5, 5 cent discount stops at 50 dollars total, so if you want to slide two cards in every time you get gas for 50 cents and only buy at shell who seems to be 5 cents higher than others locally its a fine deal. Marketing at its best not worth the hassle
Stick with the direct grocery store or gasoline company card programs. FRN is a ripoff - tried to use the rewards I accumulated at a Shell station member of FRN and told those points were not applicable as I got them in another state. Ridiculous.