Focalprice.com is one of China’s leading e-Commerce export sites, offering over 70,000 items across almost one hundred different categories, available to anyone looking to make an individual purchase or wholesale orders.
Focalprice.com promises that you will pay 10-70% less on your order from their website than you will at any other store online, including eBay. If you can find the same item for less online, then tell Focalprice about it in their forum and if it is legit, they will match the competitor’s price.
Once you complete your order, it must complete three different quality inspections before it can be shipped. All items from Focalprice.com ship for free, and most items automatically come with a three month guarantee.
If you do have any complaints about your purchase from Focalprice.com, they do accept returns. However, you must first check your specific item’s warranty of return to see what time frame you have to return it.
If you are within your return time frame, you then must follow the return procedure which is outlined on the Focalprice.com website. If you do not follow the procedure, the item will be returned to you at your cost and your money will not be refunded.
Focalprice.com also has a points program, where you collect points by making purchases, confirming your email address, writing reviews, posting images, posting videos, and rating your customer service interactions.
These points can be exchanged into coupons which can then be used at Focalprice.com. 55 points equals $1 off a purchase of $50 or more, and you can find a more detailed list of point exchange rates on their website.
If you have any experience with this website, please leave your Focalprice.com reviews below.
30 ‘Focalprice.com’ Reviews
I tried to be so nice
I ordered 3 items FPGZA3ZXSQQS and all were shipped, however I could not use any of them. two came with the incorrect chargers and another did not function ( a mic did not work ).
I contacted them - ask them to E-mail me directly and explained the problem. they responded ( in their website, not my E-mail ) and said they wanted a picture of what was wrong - I again asked them to use my E-mail so I would not have to continue to log into their site to see if I might have a response - and asked them how I could take a picture showing that the mic didn't work ... well - finally they said the fault was with them ... but I had run out of time and they would not help me - I ask them to reconsider so I would not have to write bad reviews - now they no longer will accept anything form me - terrible !!!!
10 reasons to don´t buy in focal price:
I make a list of 10 reasons to don´t buy in focal price:
1 - The products don´t have quality. I receive a broken phone.
2 - The products take a lot of time to arrive (I am waiting by 3 months for a functional phone).
3 - If you have problems with the product, to have your money back have to send the item to china. Normal, but you have to pay 70% of sending cost, even if the fault is them.
4 - Focal price take a lot of time to respond too messages.
5 - They receive the money and only after this, say to you that don´t have the product in stock.
6 - The comments, rantings and videos don´t are real. I post a comment, rating and a video and don´t be aproved by them. They select the information that show in the website.
7 - The live chat don´t work.
8 - Most of the products they don´t have in stock and don´t ship in 3 days like say in the webite.
9 - Don´t meet the delivery deadlines.
10 - If your phone is broken, focalprice tell you to pay more for new one.
Focalprice are deceitful! Products not as advertised and fail soon after.
I bought a tablet from them but got a tablet with lower specifications instead. The website said it is dual core 1.5Ghz. I got dual core 1032 Mhz. They advertised rear camera 1.3 mega pixel. I got rear camera 0.3 mega pixels. Instead of Screen Resolution 1024 x 600, I got 800 x 430. The tablet ended up being more expensive than the UK (for the specifications I received)
Also, the tablet's ac adapter stopped working within a month and had to buy a new one.The tablet's battery is failing and lasts only 10 minutes after a full charge, and that is after 38 days of use!!! I wasted £40 plus £10 for charger and they are not responding to my emails.
Please do not buy from them, there is no warranty on goods from China and you end up paying more. They lie and never post bad reviews about their products on their website. In fact they rejected my honest review of the product.
long history with this site
I have orderd a lot of products over the time.
There where some trouble with some packages.
But i cant blame FP for al. Beceuase there are a lot of people between FP and me.
The service is getting better and proffesional.
great side to buy gadgets etc.
They will take your money and screw you up.
I bought a USB-VGA adapter, it was delivered after a month and a half. the product did not work at all. When I try to contact them I never got an answer. they would not answer your email and when you go to the live chat they tell you to send an email.
They will screw you up big time. DO NOT BUY from these people.
THEY ARE ALL SCAMMER
i've paid them and it's completed.
but after 3 days, i ask them why they don't ship my item, after that they replied with issue that my ordered item was OUT OF STOCK!
they tell me to wait for more 4 days, then they tell me if the item can be re-stock or not.
finally, they tell me that the item i've ordered already re-stock now for 40pcs more.. so i tell them to ship my order ASAP!
until today, i got worse feeling about them since they didn't update my order.
then you know what?? THEY SAID THE ITEM IS OUT OF STOCK!! and TELL ME TO CHANGE WITH OTHER ITEMS!!
what?? this is the way how CHINEESE DOING BUSINESS!! THEY ARE ALL DIRTY!!
NOT RELIABLE AT ALL!!
Great buys but problems with shipping
Focal price is definitely a legit store. I have bought countless watches, toys and other non-essential items including clothing from them. Watches are of adequate quality while their clothing is excellent . Since all shipping is free and is from china, i would strongly recommend you to not purchase expensive merchandise. Over the couple years i have used them i have spent over $100 in total and have only been let down once when i didn't receive a 50 cent phone case. Do not let your skepticism cost you, you ignorant moron and buy from Focal Price. If you do not, you do clearly dont deserve low priced asian goods.
Thank ye, for thou time
fine prices good shopping experience
i have made 43 orders since 10/2012, every order delivered in a max. of 3 weeks at different places (towns) here in greece.
Good packaging, products are in fine condition, only 2 of them arrived at a non working condition,
i messaged rma and they responded the next day, took a week to solve th issue,
they didnt resend or refund but issued a coupon to my account of 70% of the starting price and i kept the defect pruduct.
Their products are of good quality and good price.
They have new arrivals every day. So far i am satisfied.
Shipping is not good, The rest is OK
I have purchase 4 times from focalprice.com. The free shipping is slow to the US, takes around a month for me. If you know this than the products are as described for the most part. The prices are great, the customer service leaves a little to be desired. ie. I purchased two screen protector for my tablet and due to poor packaging one was damaged in it's month long trip from China. On principle alone I contacted customer service for a replacement. It took a week to work out the actual problem with at least three correspondences and they sent me the replacement. It arrived in the same condition as the original due to the poor packaging. I gave up on the $0.99 investment.
Many products, updated daily, fine quality and low prices,
same day dispatching, live chat works. I have made 41 orders,
all delivered fine and on time. 20 days max to greece.
Something goes wrong and there is someone there to help you. Recomended....
They are frauds
Never buy anything from them, they will always say please wait for few more days but you will never receive the product
Bought a tablet from Focalprice.com and it took many weeks longer to receive it than they promised. The tablet failed right away and now I have been waiting MONTHS for them to honor the 1 year warranty on this lousy piece of junk. Focalprice continues to ignore my warranty requests which means they simply are an EXTREMELY DISREPUTABLE COMPANY. Only a fool would buy anything from Focalprice. RUN from Focalprice, they CANNOT BE TRUSTED ! ! !
One of my top 3 sites
Focalprice is in my top 3 of sites that I order electronics or gadgets from.
I have been ordering products from them for over 3 years, the quality of the products is what you expect it to be, shipments are on time and in my experience issues or refunds are dealt with without problems by customer service.
I would and do recommend Focalprice.com to whomever is looking for a reliable on-line retailer that offers affordable products.
And I did not get paid for this review. (unfortunately)
everything works fine
I have placed over 35 orders at this company, spent over 1500 euros. Everything works ok, even if i had problems there is always someone there to help and give a solution. Dispatching time is really fast(sometimes same day) items arrived on time and well packed. Prices are reasonable (free shipping) and if it happens to find a lower price you can tell them to correct their one. They provide many awards also(coupons,discount,gifts etc).
i bougth several items in this page and they arrive fast and well. Maybe the pakages were not very good assembled but nice anyway, nothing broken and 100% functional
You have to know how to buy
I ordered more then 10 times, and all product arrived as I expect.
But consider these points:
- I never bought something that I could go mad if it lost. The highest product price I bought is less than USD 20.
- The shortest time it took to arrive was 18days and the longest was 60days.
- I always bought items indicated as IN STOCK
- One time an order was taking more time then usual, and after 6 messages they agreed to give my money back thru a coupon. But the item arrived 2 days after and they canceled the coupon.
- You if buy a tablet, don't expect that you'll receive an iPad. 99.9% of products made in China are low quality.
FAULTY PRODUCTS.......WASTED/STOLEN MONEY !.
Bought this smart phone over 2 months ago, was faulty......not the first time with Focalprice. Had to return it back which cost extra money !!!.
Now, struggling to get a refund or a replacement....a nightmare with Focalprice.
No more from this dodgy website as I found a much better website, www.dhgate.com
Item never received
I order my tablet on 10/03/2013, now after 47 days I still haven't received my tablet and Focalprice want me to wait on until I die, DON'T BUY OR REGRET.
So bad they ship not working products because they know shipping back is harder
Around one month ago i did a mistake and decided to buy a tablet from focalprice to send as a gift for my friend in other country. the tablet is Ainol Novo 10 Hero 10.1, i found very good feedback for the tablet so i decide to choose it, i order it and then pay, and i asked the store to check it before shipping because i don't want to have any problems, and they said : yes all our products are tested and bla bla bla ....
Ok after one month my friend got the tablet and it is broken from the side and the 2 cameras don't work and have other problems like the screen response is weirdly bad. I asked for refund on paypal and opened RMA request, and decided to ship it back, i asked for money for shipping it back because its not my fault !! i asked to check it before shipping but they didn't !!!!! but they offer me coupon instead of shipping fees !! come on ! do you think i am going to buy more from this store !!!
Today my friend went to ship it back and they told him he have to pay customs too ! so its not only the shipping fees there is customs too.
In the end thats what i got after i ordered from focalprice
1. one month waiting
2. then got very bad tablet
3. i have to pay around 23$ shipping fees
4. i have to pay tax around 30$ !!!!!
5. when i'll get my refund i'll lose around 5$ paypal fees
i think the store should cover everything or just send new one !!! because its their fault !!!
WTF focalprice !!! i feel you sell me this just to get rid of it.