About Equinox DNA
Equinox DNA, found online at www.EquinoxDNA.com, is a skin moisturizer which claims that its “revolutionary blend of raw materials” will penetrate the skin, raise moisture levels, and help erase wrinkles and fine lines.
According to their website, the Equinox DNA formula includes peptides which promote collagen production, plumping and firming the skin, to eliminate the appearance of wrinkles.
Their two main ingredients are called Polymoist-PS Complex, a peptide which they say is proven to reduce the appearance of wrinkles, and Argireline, which smoothes creases, tightens wrinkles, and visibly lifts skin within days.
They promise that their moisturizing formula will cause no irritation, no side effects, and has no harmful chemicals. They also say that due to their peptide based ingredients, their formula will turn back the aging process at the cellular level.
Equinox DNA comes in both a daytime and nighttime formula, and is intended for twice daily application after you wash and dry your face in the morning and evening.
With regular use, the website says that in less than 2 days, there is an increase of moisture in the skin by 440%, and after 4 weeks the visual appearance of fine lines will be decreased by up to 60%.
New customers to Equinox DNA can try the product during a 14 day trial for just a $4.95 Shipping & Handling charge. If you like the product, do nothing and at the end of the trial you will be charged $99.00 for the product.
In addition, you will be enrolled into their members’ autoship program. Every 30 days, you will be sent another one month supply of product and automatically be charged $105.95; the $99.00 product cost and a $6.95 Shipping & Handling charge.
If you decide to cancel your membership before the trial is ended, you will incur no charges. If you cancel after you’ve been charged, their Terms & Conditions say you can contact Customer Service to discuss a possible refund at 877-316-1856.
If you have any experience with this product, please leave your Equinox DNA reviews below.
16 ‘Equinox DNA’ Reviews
Awful Company - even worse customer service
Unfortunately my mother purchased this trial online without realizing what it entailed, and upon receiving the first product she had been charged for a total of 4 items (totaling nearly £400) however only received 3. upon eventually getting through to someone in customer service and arguing for nearly 2 hours to get a refund they agreed, so we sent the items back (paying our own shipping costs) and received less than £150 back. having spoke to customer service today (and after arguing with a customer service agent who was adamant there was no managers or supervisors available) got to speak to a manager who informed me that there is a £20 restocking fee PER PRODUCT and that they will only issue the refund for 2 products as that's all they received back.
This company is as good as a scam, and has been reported to trading standards, my best advice is steer well clear. i will post any further developments.
This is a fraudulent foreign company claiming to be a US company. Got charged 3 percent foreign transaction fee by citi as charge came from gbr. Once they get your credit or debit or bank account info they say you have agreed to their terms -they can send product indefinitely, charge over $100 per item and even when you cancel within trial period they keep sending products and refuse refunds even when they get products returned. I have reported them to all agencies. I even asked Amazon to stop selling equinox. As soon as Amazon stopped offering equinox wrinkle free, it appeared as equinox day &night serum at $147. Got Amazon to pull that off and it appeared as equinox instant wrinkle remover. I am lodging a major complaint with Amazon. Stay as far away as you can. If you have been scammed please, please report them to attorney general of the US, your state and everyone else you can think of.
Whoow, Thank You!!!
I was thinking about buying the product, but wanted to get some reviews to see if the product actually worked. Come to find out, by reading your stories that not only does the product doesn't work, they also scam you for your money. I thank you all for giving us a heads up on this product, customer service, and scamming people out of their hard earned money!!!!
The $4.95 trial wound up costing me over $200.00!!! They sent me the trial products and then a month later I noticed a charge for $99.00. Today I had another charge for $93.00!! I had to cancel my credit card to keep them from any future charges!! It makes me so angry that people feel the need to be deceitful to innocent people! I hope by sharing this that it will prevent others from being scammed!
I fell for the free sample trick but smelled a rat when my credit card was blocked and I had no confirmation email and couldn't get the page back.
I contacted my credit card provider who told me they blocked my card because the company had tried to take out a second unauthorised payment. I was assured that I didn't need to cancel my card as they were blocked. They also gave me the email address as Equinox kept it secret. I immediately emailed and cancelled and even requested them not to send the free sample.i thought that would be the end of the saga but when I checked my credit card details they had withdrawn £89 and I have not received a product. So much for cancelling within 14 days, I didn't even get 24 hours!
Now I am also in dispute with my credit card company too!!!!