Dx.com Reviews

Dx.com
Based on 31 Reviews
Website:www.Dx.com
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About Dx.com

Dx.com is the online home of DealExtreme.com, an online shopping center that offers multiple different types of items, from electronics and gadgets to jewelry and other accessories.

Dx.com says they offer their users gadgets at attractive prices, and they ensure that each item is tested before it is every shipped to you, so that they know it’s in working order before you receive it.

If you find a lower price in another online shopping center, you can report it to Dx.com and they will review their pricing and see if they can’t match the lower price you’ve found.

Dx.com also offers a “Deal” section of their website, Dxoffers.com. If you have an existing account with Dx.com, you may register for their Deals site. This site has daily offers of items priced with an extra discount.

Each item has a required quantity of items which must be sold in a specific time limit in order for the Deal to go through. If that quantity isn’t sold in the proper time frame, the Deal will become void and you won’t receive your item.

If for some reason you would like to return an item to Dx.com, you must return the item in its original condition, unused and unopened, within 30 days of receiving it. Doing so will make you eligible for a full refund, less shipping and handling costs.

If you need to return an item longer than 30 days after receiving it due to a defect in the product, you will need to go to the Dx.com site to find their specific return procedure, in order to ensure that you get your refund.

If you have any experience with this website, please leave your Dx.com reviews below.

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31 ‘Dx.com’ Reviews
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1 Review

Avoid at all costs

Reviewed By adl07 on January 30, 2015

Ordered some flashlights and batteries with expedited shipping. After 10 days I was told (when i opened a ticket) that packages didnt pass the security check because of batteries and were on their way back to DX. DX promised to reship them using regular post (no refund for change of shipping method promised) once they returned to DX.
Guess when they reshipped my items? 5 days? NO. 10 days? NO. Maybe 20 days? NOOOO!! Attention please - it took DX.com 49 days to reship after their own mistake.
But you willl never believe me when i'll tell you that DX.com reshipped via expedited post AGAIN, which doesnt allow batteries (new order #150109001082291656). 15 days have passed and DX still "waits for items to return".
Summary of DX.com services and customer support - avoid at all costs.

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1 Review

Trojan in Android telephone

Reviewed By Robert67 on January 28, 2015

I'll just post my conversation with DX below:

(I paid $325 for the phone)

Opening ticket:
"In the beginning of the year a trojan popped up and started to make te phone slow and reboot out of itself. I tries many antivirus apps (Kasperski, Vipre, CM security) and they detect the trojan and its other programs but can not remove it. In desperation I rooted the phone, cleaned all memory and installed a fresh firmware image downloaded from geekbuying.com. However, after restarting the phone with the new image, installing vipre from google play and scanning the phone the virus pops up again. This virus comes with the original firmware and was dormant up until beginning of 2015. I never installed strange applications and I only use Google play to install apps. I do not trust this phone anymore because the security is breached and I do not find it acceptable to pay $325 for a phone that is useless after 6 months. How is Dealextreme going to solve this problem? Please do not blame the manifacturer because you are the seller. Screenshots of different android virus scanners are included in the rar file attached"

Response by DX.com:
"Sorry to hear that. But if the virus came with the original firmware, it should popped up at the beginning when you used the phone. So we're not responsible for this kind of problem."
My response 1:
"Not if the virus was intended to stay dormant until the end of 2014.
But I understand you are not willing to take responsibility. That’s OK.
This was our last communication and I will certainly not order anything from DX either"

Response DX:
"Dear Customer,
Sorry the answer was given by our manager. You can contact us again if there are other problems.
Thank you for your support."

My response 2:
"What is this? The least thing you could do is investigate if other customers have the same problem. A release of a new firmware for the MP-9200 should solve the problem is not my intention to get money back, but the telephone can not be used anymore within 7 months of using it.In this fashion so called cheap phones from China are more expensive than buying a regular android phone in Europe. May I remind you of the fact that your forum is full of complaints about virusses in software and on original firmware discs. If this problem is not solved you leave me with no alternative than to give DX a negative review on every review site I can find in the USA, Europe and Australia. Yes, I feel cheated and am annoyed by your responses"

Response DX:
"Dear Customer,
If there's serious problem with this product, our professional staff will investigate, and our supervisor will give instructions. We customer service receive no instructions now."

My final response:
"Ok,
So that I cannot use the phone within 7 months because of malicious software is not an issue!?If you do not solve the problem, just say that. I will take my losses and I will post this conversation thread on the review sites as promissed."

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1 Review

DO NOT ORDER DROM DX.com

Reviewed By Richard Scanlon on December 17, 2014

140920001071507971 my order was placed on Sept 21st 2014 its now Dec 18 ?????
Still no product or valid responses

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1 Review

Anyone else get asked to provide photocopy of your CC,passport?

Reviewed By Mr. Norris on December 15, 2014

So I place an order from Canada, for some baofeng HAM radios.
Price was too good to be true (almost $36 USd / unit). Thought, "we'll" see. Never once during order did they warn me about their "verification Policy" After paying through PayPal (Am I ever glad I used them!!) I get an "email" allegedly from CS ("customer service" at dx.com. They want (and I'm not kidding - this is a direct cut-and-paste from the email):
"1.A screenshot of your paypal account page showing your PayPal address and the transaction details of the payment at DX.com.

2.If you paid by credit card through paypal, please provide a photocopy/screenshot of your credit card bill (Any previous purchase is acceptable) and a photocopy of your credit card. Both the bill and the credit card should clearly show the the first 6 digits and last 4 digits of your card number. To protect your personal information, please hide the CVV2 code. (Please refer to our sample picture).

3.A photocopy of one of the payer's ID card/ Passport/Driving license."

Gosh I really hope none of you actually gave these guys that info...
Did anyone else get emails like this?
WARNING! Do NOT provide your passport photocopy!! That is Illegal to hand that over to a foreign entity except customs/police!! I was lucky - got PayPal to kill the transaction and got my money back.
Avoid these guys like the plague.

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1 Review

Horrible Experience

Reviewed By Frank Hunter on December 10, 2014, Destin, Florida

I ordered a no name tablet from them, it took forever to get, screen was broken and unit would not power on. Contacted customer service, finally got approval to send it back AT MY COST that they said they would refund. OK, so I sent it back, 3 days it arrived, took another 3 weeks to get my refund on the product and another month of complaining to get my shipping back, had to take pics and submit each both times.

Then 3 mos after all was refunded I get this: Dear User,

Your recent review "Locked and broken screen, see comments", which contains SKU 305580 has been unapproved by our staff.

The reason is Dear customer, did you contact our CS? They can help you to solve this.

SO they would not approve a negative accurate review, go figure.

I did go to Walmart and bought an RCA tablet for less money, same size and features. DO NOT do business with these people no matter the product or price. DO NOT trust the reviews as they are all screened and negative ones not allowed!

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Mr. Norris
December 15, 2014

What I'm curious is, did they ask you for "identify verification" like me? Aside from the slow service / inferior product reviews, I'm amazed to not see one person asking why this business would want/need such info after payment has been handled by PayPal. Or maybe that's why... Because they can't scam PayPal, and most reviewers just gave them your CC # straight up?
And not at all surprised they would delete a negative review. They are in Communist China. Speaking out is not encouraged, if ya know what I mean... ;)

Frank Hunter
December 15, 2014

I am not sure, but I used paypal and involved them from the start.

December 15, 2014

Hmmm. They had sent me a very direct email about what "I needed to do". Their English grammar is horrible:
"You will get the verification email again when you make the payment next time in DX. Please provide the information we required in the next verification email. "

I suspect using PayPal is what makes them want more info..

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