Care.com Reviews
Care.com Customer Reviews
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Didn't feel comfortable
I opened a care.com profile and closed it the same day. Something about this site didn't seem right to me. I looked at some of the jobs posted and they seemed fake.
The other care givers pictures looked odd as well to be honest. There was one photo with a woman standing with her arms up while her husband/boyfriend had his hands wrapped around her very pregnant bare belly. Odd and totally unprofessional.
I've been a nanny in the past and I found two great jobs with wonderful families through an agency. I thought I'd give care.com a try but after my gut feeling and seeing these reviews, I'll stick with my professional agency.
Avoid this group
I am retired from a professional career but have a disabled adult child. Both of us have extensive animal care (Vet. Clinic) experience and we like to care for animals in our home to provide my son with a little extra income.
I posted on Care.com and paid extra for "better promotion".
They do nothing for you.
After a week, a mis-communication between my son and a prospective client who had met with both of us, caused them to simply remove me from the site and when the client found out what had happened she tried to correct the misinformation and was refused the ability to do it.
I've demanded a return of my fees. We'll see how that goes.
These people are not professional, and definitely not reliable. As a legal professional, I can guarantee that their screening is non-existent. I recommend DogVacay for pet care help.
Lots of faces, not one responds
Honestly, it depends on the salary, hours,and the Job requirements.. No one who is really desirable is going to work for dirt cheap.. I see so many listings that want an unbelievable amount of work for 5 to 10 dollars per hour. For example: Caregiver/personal assistant wanted to babysit 2 children & do maintenance, answer phones& assist with filing for a given salary which when broken down adds up to 3.50 per hour. Additionally, this person had the nerve to say: Great opportunity for the right person! excuse me while I Barf!
Or Babysitter wanted for 2 hours in the morning, and 2 hours after school. Must provide transportation to & from school. Please have own car and insurance and CPR/1st aide & be able to tutor. and be available for occasional times at short notice. Right!. Salary between 5-10$ per hour..
Get a life!
you are so right
I feel like as a caregiver there is no one responding to us as well.
There are many postings of jobs that sound exactly alike, I'm sorry but "real" people do not talk that way. I recommend making your info sound "normal" and PLEASE PLEASE PLEASE parents don't post that you want care for 30-50hrs a week and only want to pay $5.00...NOT OK!
This is such a shame. I am a youthful grandma who would like to occasionally babysit for couples who are looking for someone who will actually read, play with, and adore their children....not sit and watch TV or text. I was thinking of putting a profile on care.com. I think not. Instead I will put the word out through FB and maybe an ad in the paper. Thanks for all the input, ladies!
Someone who is "really desirable" as you say will understand the realistic wages for certain types of jobs. Care.com drives away potential candidates by setting up this ludicrous pay range in five dollar increments. In many states minimum wage is $7.25. If you work at a supermarket or at a fast food restaurant you will most likely get minimum wage. You will be hustling. You will be on your feet all day. You will be cleaning toilets. You will pay taxes out of this minimum pay for very hard work. As a waiter or waitress you will make even less and rely on tips.
In some states a teacher with 25-30 students will make 35K and this is with ten years of experience.
In some states nurses start out at 30K.
You figure out the math....helping professions in general do not pay well. Sometimes they pay little more than someone working at McDonalds.
I am not saying this is right...but it is the reality.
And I am going to bet that the first three commenters here do not presently have jobs or they are at jobs where they feel grossly underpaid. You are not entitled to a certain pay range just because you think it should be so. What skills do you have? What is your education? How does your education, skills, and experience match with the jobs that you consider pay well?
I have a friend who went to Harvard for her Master's degree. She thought the red carpet would immediately be rolled out for her. That didn't happen. She ended up doing what she dreaded....temp work. She did it to pay off her enormous school loans. This was her reality.
I am consistently amazed by the sense of entitlement that some people have when it comes to work. The work that I have done as a volunteer or as part of school internships for no money would be totally rejected by many nowadays even if they were paid a lot of money. Experience is worth a lot. Nobody owes you the perfect job. You have to work your way up just like everybody else.
Hi Dee.
I am completely missing your point. What are you trying to say here?
Pretty good
I disagree with Mark that 5 stars reviews are fake.
I'm a nanny for a two wonderful boys. I found them through care.com. I've been with them for almost a year. I found 4 other part time families with whom I've been for over a year. Free membership for care provider allows you to apply for a job and have a contact with the family. I've been with care.com for over a year now. So far I'm happy with them.
The only thing I don't like that in order for families to leave a review they have to be premium members.
My review is not fake. You can see my profile on care.com.
That's just the issue-the profiles seem fake--you DO NOT get free communication unless you pay up. There is no background check that I could see of.
Is anyone else interested in trying to bring a Class action suite against this company. There are hundreds of people who have been cheated out of money due to the deception of this companies tricky marketing strategy. ??? Post if you are interested.
Care.com takes your money and spams your email with fake bot jobs
Umm. I'm a caregiver & I didn't have to pay anything!
it depends on your membership level.
But I do agree with some of what you said..I have responded to many listings & I have excellent credentials..Yet I have only had a few responses.
One was totally nuts & the other two were best case scenario's.
there Are normal people out there looking for assistance ..
It's just that there is a glut of caregivers & many are willing to work for very low wages.. In my book, you get what you pay for.
Good luck!
People don't respond when they realize they have to pay to message you back! I was looking for a caregiver but when I realized that I had to pay to send any messages back to potential caregivers I figured "forget it."
Hired a criminal on care.com...do NOT trust
Do NOT trust the background checks care.com provides!! As a customer you are not allowed to leave negative feedback on a nanny. I hired a nanny that was arrested for stealing from Kohls. Upon further investigation, I found out she was let go from 2 previous care.com hires for stealing jewelry. We all tried to warn future employers but were not allowed to leave such feedback for issues with libel. They do NOT verify references.
The references this nanny gave me were her mother, sister, and a friend...not previous employers. Also, she had a condition that caused her to unexpectedly faint (which she was also previous fired for; family was not allowed to leave such feedback on care.com). Any existing medical issues were denied on the interview. She would skip taking medication to regulate her thyroid activity for many days because she simply did not love herself enough to live. PSYCHO!
I will never use this website again! In addition to all the billing problems I ran into, these nannies are anyone off the street. Some are legitimate and others are creepy drifters looking take advantage of unsuspecting families. I found the same exact nannies on sittercity for less than half of what I was paying on care.com...use the saved money to get thorough and legitimate background check. Not that I would trust any of these nannies either. I'm only using nannies other families that I know have validated. If we have another infant a reliable day care that has many eyes are better than hiring a nanny off care.com. Be aware that these sites are not reliable. They provide a false ense of security.
Perhaps, you drew this person to you because you needed to learn a lesson.
Like...Never trust anyone ..There All out to get You! LOL.
Finding a caregiver is not a joke. Pretending you give intense background checks when you don't is illegal. These people need a good lawsuit--speaking of "lessons learned".
haha, so dont be suprised if someone has failed a background check because of a mental or thyroid condition. Care.com doesnt screen for that. This is where a good interview and screening process comes into play. I also would be pissed if my nanny passed out while watching our LO but at the same time I would say do the diligence and its not like electricity where it just works for you because you pay for it.
Does Andy work for the company? You seem to make a lot of comments about any critical comments.
HIPPA. - Backgrounds checks can not and will not disclose any medical information. - How would you like it if your Background check revealed you take Viagra M., Th, and Sat @ 6 PM?
And unless criminal charges for theft have been filed, there will be no record. -
The magic is in interviewing and screening. You can get your own certified criminal record and driving record check with the State you live in on anybody with their written permission.
Dishonest business, lots of unreliable caregivers
I paid for a premium subscription for four months (a three month fee + a one month fee). During that time, I communicated with candidates regarding a nanny position I had posted, and those individuals provided me with their contact information. Now that my membership has expired, that information has been redacted from their messages. I was a paying member when this information was provided to me, and now I can't access it. This is an incredibly dishonest business practice.
The site warns you to contact others ONLY through their site, supposedly to protect your privacy, but in reality it's so they can try to force you to pay a new membership fee to access information you already received.
In addition, the site doesn't provide any way of verifying skills or certifications, so even if applicant'ts say they are a good fit, you'll have wasted a great deal of time before you realize they aren't. Out of the 14 applicant'ts we received, only 3 were legitimately qualified and reliable. It's no better than Craigslist in terms of protecting your family from liars, scammers, or worse.
I can understand why one cant access after membership expires, Thats what paying for it provides. A membership.
That's why you {Write Things Down!}
Cut,Copy, Paste! It doesn't take a Brainiac!
By the way..When you hire someone to work for you,,
You have to do the interviewing and check references... Duh!
It's not surprising that only 3 out of 14 were suitable..
It's called life in the big city..That's why there are "interviews":..
Think about how many frogs you had to kiss before you found your Prince/Princess?
I can't tell you how many jobs I thought might be "the Cats Meow" until I interviewed, only to discover that my potential future employers were self-entitled, demanding, and elitist. "YUK! I'm sure I could come up with a dozen more adjectives if I dared..Most of them not printable. There is such a thing as fair wages for fair work...Oh! and mutual respect..
Your nannies and care-givers deserve respect..& if your can't treat them with respect then you are Poop-out-of-luck! which it sounds like you are!
Cheers!
R.M. you sound like you are projecting these qualities onto others. And it sounds like you are taking this poster's comments personally. You might want to ask yourself why. I am sure Eve from Kansas is a big girl and understands about "the big city" and interviews. Her points her valid. Your rant is not. It sounds like you have been turned down for employment more than once. Maybe it is you who is...as you so eloquently stated...."poop-out-of-luck."
Have me upset and angry
I created a profile a couple of years ago but couldnt keep up with it because of my living situation. My life is pretty bad.
So here it is 2 years later and I need a job. I live in a small country town where theres not really any work or work I can do. All my experience is in taking care of people or animals. Its also what I love to do.
But Care.com removes every profile I make and gives no explanation.
Now I cannot get ANY job taking care of people or their animals because of this. Every job site that has these jobs...they all go through Care.com so there is no way I can reach these people seeking a care provider.
I need a job. I'm depending on a man. my bf of 10 yrs but the relationship is bad. He is sleeping with other women because "you wont work" and I have nowhere else to go. I have no family and no friends and I need a roof over my head.
I need a job. I have health problems that the doctors cannot seem to figure out and I don't have money for a specialist. I am in chronic pain and have fatigue and I cannot do just any job.
If I don't get work soon the guy I'm with will send me to a shelter.
You blurt all of this out & you expect care.com to keep your listing up?
*I bet you scared the crap out of people..& they probably complained.
It sounds like you need to go to a women's shelter & get some job training or disability.
No-one feels safe hiring someone who's life is falling apart.
That is not who you want to trust your family members with.
Good Luck getting help/out.
Um......Wow
Fibromyalgia is your answer without a specialist and some depression that is making it all worse, the situation you are in is making the pain worse.
There are gems among the rocks
Suspends accounts frequently
worthless
As a competent and certified caregiver, I emailed family after family and got zero responses too. The site wants to take money from both ends and give no one access or services. Worthless is right!
I know that sittercity.com is a LOT better
Privately hiring anyone is a mistake. About half the applicants are criminals.
this person appears to be only speaking as a representative of a company! this is NOT true -I know several people that are excellent caregivers (myself included) that are capable, honest, and compassionate.
r\telling ppl they need to go through an agency is only making more agencies!!!
Even private agencies are not trustworthy. Just because they escape the thorough background escape, it doesn't mean that person is not capable of stealing or hurting your loved one. We've had many friends who have tried agencies. Many were lazy arrogant nannies who walked into their lives with a sense of over entitlement and resentment.
i didnt even have to sign up to see scam
Still unemployed
I experienced the same thing. I have the credentials, but not a single caregiving job I applied to ever responded. Not a one.
Only a few have responded to me, and I think I have applied to all available within a 30mile radius!!!
Terrible Company
I was charged automatically for a service I was not using
Home Care Agency
Care.com needs to go down in flames
Attention Care-Givers!A note to all caregivers.
Get business licenses & insurance.. to protect yourself form false allegations!
No Kidding!
I once had a very wealthy mom I worked for accuse me of taking her {wacko expensive diamond ring.} i was so shocked & hurt!
& Grateful when she discovered it the next day wherever she had put it.
Her apology was sincere but what a nightmare that could have been!
By the way ..
Many businesses operate this way!
I ended up paying for a health club membership for 4 years because they didn't send out either written or emailed billing statements & I forgot to close my membership when we moved & wasn't monitoring my checking account that closely.
They wouldn't refund Any of it once I discovered it.!
Common Practice!
No offense to the two of you but most companies will bill monthly after the initial period is over. It is not their responsibility to remind you and certainly not their responsibility to refund you for something that you didn't cancel. If you stopped using your cable for months and then wanted to cancel it do you think they are going to give you a refund for the months that you didn't watch it?