Care.com Reviews

Care.com
( 197 reviews )
Website: www.Care.com

Care.com Customer Reviews

  • Sort Reviews By:

Thye steal your money
October 7, 2016
I registered for pet services. They take money each time you apply for a job or even respond to an email.. yes really ! You never get it back even if you never get a job. The vast majority of jobs posted either don't exist or just never get back to you. So you log into your account, there are messages to say someone is interested in your profile, you respond by email to say sorry can't do or maybe at later date. as soon as you hit that reply button Care.com automatically take your money. That's it it's now gone for ever !!! You don't even know who's really posted. I am reporting them to trading standards as I think this is con.. So please avoid or you could be seriously out of pocket. They also insist on storing your credit card details... I have never had any work through them... very suspicious of this outfit.. maybe the police need to take a look too

Care.com October 12, 2016

We're sorry you feel that way. It is ultimately the family' decision to reply to the applications they receive although we advise everyone to reply promptly to their messages, we're so sorry if this has not been your experience. Also, the only time your credit card gets charged is if you upgrade to Premium membership, information about the charges is listed in the subscription page which gives you an opportunity to review before you upgrade and before your credit card gets charged. Please send us an email at [email protected] to look into your account and review the charges on your account. Hope to hear back from you!

Brandeeyes January 03, 2017

I have never been charged for any service thru care.com and my membership is the basic free one, I did have to stay on top of applying for jobs at first but now my schedule is almost full so to those that think this site is a scam maybe you just did it wrong or signed up for the wrong membership. I'm very grateful for this site it has saved my family from financial failure since my husband was laid off. Thank you care. Com I appreciate you

SCAM.COM
October 3, 2016

People, this is an ABSOLUTE SCAM. I have excellent refences, yet ALL I ever get are SCAMMERS. WHY?? I need a job, NOT trying to figure out WHY is it I get scammers. I am warning ALL people that this is NOTHING but Scammers Heaven. I just got ANOTHER scam this morning from someone named 'Simon'. First warning is when they ask you to text a number you are sent. DON'T DO IT !!! My question for Care. Com is, if you charge me fees for everything, then, WHY do you charge potential employers another 'fee' just to READ it? I am reporting Care.Com to the BBB. No reputable business wants their name on the Better Business Bureau. As I said, no REPUTABLE business would EVER want to be put on their list. 1.888.494.4009 is their Fax number.

1.703.276.0100 is the number where they can help put you in the right direction.

PLEASE, Care. Com, do NOT send me your silly reply, especially, when we all KNOW you have NO interest in correction the situation. You will continue stealing our money, along with potential employers.

Care.com October 12, 2016

Sorry to hear about your experience, Sans! We encourage you to check out this article from the Safety Center on the site about detecting and avoiding these types of Scams. Also, in order to exchange messages on the site, one party has to be a paying member. If you have Premium membership and send messages to members that has basic free account, they will be able to reply to your message without upgrading. And if a Premium care seeker sends you a message, you'll be able to reply without upgrading. Hope this information helps clear things up a little bit. Best of luck to you!

Nothing but a SCAM
September 29, 2016

I was only registered with the site for 1 day and got FOUR scam responses on my cell phone.

I ask Care.com to REMOVE my profile and so far they have done nothing.

I have attempted to remove my information myself but the site REFUSES to allow me to do that.

i want my PERSONAL information REMOVED immediately!

NOW!

Care.com October 12, 2016

We apologize for your frustrations, Tammy! We're so sorry you decided to close your account. To close your account, log in to your account and go to Profile and Settings > Membership Information > Close. You can also email us at [email protected] and we'll close it for you. Best of luck to you!

Karen September 17, 2017

We have had several and I mean several 'caregivers' show interest in our job posting, have a phone interview, set up an in-person interview only to no show, tell us last minute they found something else or show for an interview and then never call/respond back. I don't know where care.com found so many shady people to join their site but it's an absolute joke for parents who are seriously looking for good, reliable help for their most precious members of their families!

Questionable and suspicious
August 2, 2016

First clue. They require you to register your credit card so they can bill you for the " recommended" level. Second clue. The supposed " free" level leaves you out of most job oportunities.

The big red flag for me was when a rep called me but did not identify at first what job service she represents and was calling to me about.

Maybe not as scam, but I sure as hell will not use their services or reccomend them to any other job seeker.

Tracy August 06, 2016

Not one penny more. Im disgusted by the constant Oh if you just pay a monthly fee you will have better visibility and get more jobs . You know what? Take an ad out somewhere and advertise your services. Either do your own background check and printed proof that you are not a criminal. There resume drop down box doesnt work half the time (at least it didnt for me and I have to send my resume in plain text when messaging others) Waste of time going to other resume posting sites etc. Blah! Oh back ground check that I did less than a year ago and paid for expired with 3 more months to go and have to pay 59.00 now instead of 13. RIPOFF.

Care.com September 02, 2016

Sorry to hear we didn't meet your expectations, Maureen. We appreciate your feedback and will forward it to the right department. We wish you all the best!

J. Dodge October 07, 2016

Tracy is absolutely correct.. I've had a dreadful experience with this bunch of criminals..

Care.com will steal your money
July 28, 2016
I am beyond disappointed with this company. We paid their $39 monthly service fee to try to find a nanny for our children. We paid the money, and within an hour Care.com terminated our account with no explanation. They still debited our account and have refused to return any emails or communications. This company might not be a scam, but they have horrible customer service, horrible account management, and are more than happy to take your money, terminate your account with no services rendered, and then completely ignore you.

Care.com September 02, 2016

We're so sorry to hear your frustrations, Randy. Per our Terms of Use, we do not need to disclose specific reason why an account would be closed. We do however, send you an email with the list of possible reasons why an account is closed. We always issue refunds on accounts that are terminated by us, we'd be happy look into this for you. Please email us at [email protected] so that we can take care of this for you immediately. Best of luck to you!

No refunds. No customer service!
July 22, 2016
So thus website does not give refunds and they charge you for every little thing they offer. Your free subscription allows you to to post only. You can't contact anyone. Then you pay a monthly rate then you can contact them. Then they charge you to see backgrounds checks, driving records etc. . No records of sale of verififications prior to charging your card. I called to complain because the additional charges were not clear. They will not cancel my three months subscription or give me any money back. I will never use this site again. That was my grocery money. For $122 I got 3months of limited access and one background check. Whoopy.

Care.com September 02, 2016

Sorry to hear your frustrations, Brenda. It's free to set up an account and browse through caregivers on the site, it is to give you an opportunity to look through caregiver profiles in your area and see if this is something that will work for you and your care needs. We are unable to issue refund on initial subscription but we'll be more than happy to review your account for you and see if there is anything we can do at all. Please email us at [email protected] and we'll look into this for you. Hope you have a great day!

SCAM FAKE SITE TO STEAL YOUR CELL # AND E-MAIL
July 4, 2016

I WAS ONLY ON IT FOR A FEW DAYS AND HAD 2 REPLIES. ONE WAS A FAKE WOMAN FROM NEW YORK , BUT HAD A KENTUCKY PHONE NUMER WHICH WHEN CALLED, DID NOT HAVE VOICEMAIL FOR ME TO LEAVE A MESSAGE. SHE WAS RELOCATING TO MY STATE AND NEEDED A PET SITTER AND HAD ACCESS TO MY PERSONAL CELL NUMBER AND TEXTED ME AND THEN SENT AN EMAIL WANTING MY STREET ADDRESS TO "SEND ME A CHECK" SHE OFFERED A FAKE $25 AN HOUR TO SIT WITH A DOG??

ANOTHER WAS A WOMAN WHO CALLED ME AND LEFT A VOICE MAIL ASKING ME TO SEND HER A MESSAGE ON CARE.COM

I CALLED BACK AND LEFT 2 MESSAGES AND NO REPLIES FOR DAYS.

NOW MY CELL NUMBER AND EMAIL IS OUT THERE.

I LEFT A MESSAGE TO CARE.COM AND COPY AND PASTED THE EMAIL BUT NO REPLIES. I ALSO APPLIED AT SEVERAL FAKE JOBS AND NO REPLIES AND SAW THEY WERE REPOSTED. I DONT KNOW OF ANYONE WHO HAS EVER FOUND THIS SITE TO BE LEGIT

RIP-OFF / STAY AWAY
July 3, 2016
The sentiments expressed below are accurate. This "service" is a sham and potentially a scam, for people seeking child care, too. They'll hoodwink you into signing up for a one-month "trial" for $35 or whatever, then a few months later, you look at your credit card statement and realize they've been charging you every month, then refuse to provide full refunds. It's not worth the money, either. I've found more good, reliable child care on Sittercity, which doesn't cost you anything. Avoid care.com always.

Tracy August 06, 2016

I hoped Sitter city upped their CS. I got fooled into giving my pw in order to get back into my account. Guess someone was disgruntled and got me kicked off that site. Doesnt matter as I do not do childcare and that is what they specialize in now

SCAM
June 30, 2016
No stars!! This site is AWFUL - Young adults BEWARE - this site releases your contact info to scammers who will NOT stop contacting you to try to lure you into jobs that are FAKE - they do not speak proper English, they are ALWAYS somewhere else at the time and will meet you soon haha..., they will say their pay is great and can you do a few simple errands until they get back from hell or wherever they are from! Oh and wait there's more.. they will send money to you, more than your pay so you can then pay someone else that is waiting for payment from them on the sale of something... paintings, whatever, you get the idea. It's sad that too many young people will fall for this site. Stay far away from here!! Get a job the old fashion way, check out the employer via legit means and meet them at their office. Never go to their home alone! For goodness sake!

Tracy August 06, 2016

That usually happened to me on Craigslist. Its a common scam. but thanks deleting my contact info they can s*ck it!

Only agency I know who charge you to apply for a job
June 1, 2016
Never known an agency who charges for you to apply for a job or a CRB check. My teenage son thankfully didn't finish the application process and had the sense to tell me about it.

They Leaked my info for SAMMERS to jerk me around!!!
April 21, 2016

Leaked my Information and received five Fraud jobs with bogus checks!!

Contacted F.B.I. and F.T.C. and showed them EVERYTHING!

This Site is responsible and should be shutdown!!!

Care.com April 27, 2016

Sorry to hear you were contacted by Scammers claiming to have found your information through Care.com. This type of scam is all over the internet and our Safety Team is doing their best keep everyone's information safe. I encourage you to check out this article from the Safety Center on the site: http://tinyurl.com/mo787wz about detecting and avoiding these types of Scams. I hope this helps and let us know if you have other questions or concern. Have a great day!

Tracy August 06, 2016

Same old BS spokesho

Sans Soucci October 03, 2016

@David....Yes, as they did me and about a million other people. One word of warning....NEVER text to ANY number you are sent. I did, and it was one of the WORST mistakes ever. I just got another number to text "for a job", by someone named SIMON. Obviously, you can tell by the speech pattern that it is NOT an American.

Care.com's business model is unsustainable.
March 18, 2016

You know you're company is in trouble when the majority of your income stems from deceptive billing practices or on wagering that a large percentage of members will forget to check their credit card statements. This strategy can really work only once, so I wonder how many more first time customers are still left out there ? Not as many as you would think given the extensive and quite savage criticism directed at care.com from thousands of their own customers.

Word of mouth spreads like wildfire. Care.com may have paid off Yelp to remove their listing, but spend a few minutes on your favorite search engine and you’ll see an astonishingly massive amount of bitter condemnation from current and former subscribers. Class action lawsuit anyone ?? It appears that the “wolf is at the door” for Care.com’s future, but perhaps this is a good thing because this is an industry with a great deal of potential and it needs a company that actually really does care!

DAVID April 21, 2016

Leaked my Information and received five Fraud jobs with bogus checks!!

Care.com April 27, 2016

Sorry you feel that way and we appreciate your feedback, I'll send that over to the right department on your behalf. Have a great day.

BE VERY CONCERNED ABOUT CARE.COM
March 7, 2016
Family of late actor Jon Locke (of Panorama City, CA) hired a background-screened caregiver from Care.Com. She was a live-in caregiver who then proceeded to isolate Jon from family and friends--to cover up her abuse. According to friends, she would allow Jon to lie on the floor for hours after he fell because she could not lift him and failed to call 911 for assistance. Although Jon had a stroke and needed assistance eating, she would just put food in front of him and walk away. She would return later, see he had not eaten, remove the food and say, "Oh, I guess you are not hungry." Eventually, friends were banned from seeing Jon and the family was busy working to check on him. When a nurse arrived to check on Jon, the nurse was denied entrance. She could hear Jon yelling for help in the background. The family was consulted and Jon was hospitalized at Providence Holy Cross Hopsital--to never return home. He died there. I hold the care giver and Care.Com directly responsible for Jon's death. The caregiver was incompetent, harmed a man who needed her help, and the caregiver failed to call for assistance when it was necessary. BE VERY CONCERNED ABOUT HIRING ANYONE FROM CARE.COM.

Care.com April 27, 2016

We are so sorry to hear about what happened to Jon. Please feel free to reach out to us via email at [email protected] or give us a call at (877) 227 3115 so that we can get more information about who the caregiver was and so our Safety Team can review this information.

Fake Profiles and Job Postings!!!
February 22, 2016
I just started using their services about 3 weeks ago and I've applied to MANY positions and only heard back from 2 individuals. The rest never replied and don't appear to have even looked at my profile (there is a tab where you can check who has viewed your profile). Is each job posting getting so many applications that the users don't even bother looking at some applicant'ts? I find this doubtful. I also started noticing that a lot of the postings have a similar writing style/tone...using a very similar sentence at the beginning of the posting "We need a (nanny/babysitter) for (1,2,3 children)....And we're looking now!" I'm in Houston and I keep seeing this so I tried searching these keywords "And we're looking now!" in other zips in California, Florida and New York and it keeps appearing...do people naturally use this phrase so often?..."And we're looking now!" Yeah I don't think so. FAKE FAKE FAKE!!!!! But I bet when care.com sees this rating they'll stop using this and try to change up their fake profiles a bit more.

Care.com March 04, 2016

Sorry you feel that way, Vera. I can guarantee you though that we do not create fake job ads and that in fact they were posted by individuals and/or families that are looking for care. The reason why some job posts appear to be the same is because we do have templates in cases where families/individuals do not want to type out their own job post. I hope this has cleared things up for you and let us know if you have other questions or concern. Have a good one!

Housekeeping Jobs of care.com
February 21, 2016
I found a lot of customers who want to pay me about $10 per hour for services of cleaning. I felt very degraded because I ended up spending more gas, supplies and equipment while these so called customers want cheap labor and I am not immigrant.

Care.com March 04, 2016

Hi Christina! We always encourage care seekers to pay their caregivers the current going rate in their area, we want to make sure that caregivers are paid within the state and federal guidelines or more depending on their experience. I apologize if this has not been the case for you. Feel free to review this article on the site on how much you should charge as a caregiver; https://www.care.com/a/child-care-rates-how-much-should-i-charge-04161331

Enjoy the rest of your day.

Christina Ostil March 05, 2016

Care needs to mention about with I9 and 1099 forms for clients and contractors who do not report to the federal and state guidelines. I would needs the most of the time to have proof of income before filing taxes to IRS. Then the contractors are suppose to use a 1040, SE, Profit & Loss (C), 4562 forms and then the contractors pay a tax to the IRS. I meet only two customers who have respect for USA government tax laws.

poor referrals
February 16, 2016
This service is a waste of your money. And the "concern" of the customer support has no backbone. They say "sorry" and refer you to some disclaimer, but do not offer genuine customer support - which is to rectify the problem. This service is a waste of money. While I am sure that some providers are good, the ones with whom I had contact were unreliable - setting and then no showing for initial interviews. Go elsewhere for your care and employment needs. This is not a reliable or professional site.

Care.com March 04, 2016

We're so sorry to hear you feel that way about the service. We always appreciate comments from our members so we can serve you better. I will definitely forward this feedback on your behalf. Have a good one!

They Stole My Money
January 19, 2016
Truly unbelievable...I canceled once and it didn't take. I canceled again and they stated they had no record of my original cancellation. So I canceled twice. Now, I just received my credit card statement and lo and behold, they have charged me yet again. What a nightmare! This is a truly heartless organization. Incredibly unethical.

Care.com January 21, 2016

I'm so sorry you feel that way and I can understand your frustration. All of our subscriptions do automatically renew until canceled, we'd be happy to look into this for you. You can email us at [email protected], one of our email representative can review your account for you and see if there is anything we can do on our end. Have a good one!

Care.com Major Red Flags
January 9, 2016

I am a recent professional school grad; I moved to a different state after school and while I was awaiting my license to practice in my field (which was going to take 2-3 months), I decided I could earn some money babysitting and dog-walking. I babysat throughout graduate school for multiple families including one of my professor's grandchildren. I am CPR (BLS) trained and have years of experience and lots of great references. Do you think care.com cared to highlight my services to their good paying customers?

Nope. I would have to pay a membership fee for them to run a background check. I do understand the importance of a background check and I was going to offer to do it on request or even after a few weeks of using the service and seeing the offers I would gather (because, honestly, I was on a tight budget).

However, I was shocked when I learned that parents (and other customers) were also being made to pay different levels of background check info. Therefore, I have to ask, if I pay for a background check to be done on me, why should parents/customers seeking this information have to pay to see the results (assuming I've consented)? Or vise versa, if parents are paying for background checks to be done on their potential sitters, why do I have to pay too? Chang-ching, that's why. Probably.

Additionally (and to my great joy), I started receiving 2-5 texts (some emails, too, but these were at least filtered by gmail) daily from obvious scammers. Most text would say something along the lines of "My friend is looking for a [sitter]. Kindly email her at...." or "My friend is moving to your area and needs ...email her for more info," or "I am looking to pay $400/wk for a dog walker, please email..." Each text identified that they got my information from my care.com profile.

It was always a service for "a friend," and it always required to contact this person via an email that they would give me via text. The numbers were always outside of my area (which mine is too since I moved, but it seemed odd that they all were). Also, with google search, I found a few of the numbers were associated with similarly reported scams to other people; one email was as well. I called a couple of the numbers and no one ever answered any of the calls; all were automated voice messages; one was a text-only number that didn't actually receive calls.

The best part is that you can't just simply take down your information. I am waiting on a response from their email "care team."

It really is unfortunate that this service is a major scam. The theory behind it is great, but I hate that they are taking advantage of so many people. It's unfair.

Care.com January 11, 2016

Hi Shelena. I am so sorry you feel that way about our Company. Background Checks can either be requested by the family/individual or the care provider.. Only one party will be charged for a Background Check request. With regards to the Scam issue, unfortunately, these types of Scams are all over the internet. I suggest reviewing information on our Safety Center to help you detect and avoid these scams; http://tinyurl.com/mo787wz

Lastly, to delete you account, Go to Profile and Settings and under Membership information, click on the "close" link and follow the rest of the instructions to close your account. I hope this helps and feel free to reach out for any questions or concern you may have.

Meg March 07, 2016

Care.Com I personally talked to your office about the death of the late actor Jon Locke of Panorama City, CA related to the incompetence of your Care.Com back-ground check referred caregiver. BEFORE MY COMPLAIN, Care.com never mentioned the fact that a background check is useless--it only reveals prosecutions. In Jon Locke's case, the woman passed the check but she isolated Jon, failed to feed him, failed to give him care, and failed to seek medical help when he needed it. THIS WOMAN PASSED THE BACKGROUND CHECK but she was DANGEROUS. After Jon's death, Care.Com finally put in an advisory that background checks are only a tool not a guarantee that a caregiver will provide appropriate care or not steal.

Is Their Business Pactice Even Legal?
December 28, 2015

I read through most of the post here, and I'm wondering how care.com or should I say scam.com can be allowed to get away with this?! I have been a member for a few years because I would need a sitter on and off for emergencies. I started school while working full time and posted a job for a sitter for a few hours Monday's-Thursday's. I received 5 responses, and by the time we were finished negotiating pay, I was down to 2. I set up interview that was both agreed upon and they never showed!!

So I went a step further, I decided to extend the subscription for 3 months thinking that at some point I would be lucky enough to find at least one reliable person; no such luck!

So bottom line, I paid $135 for a 4month subscription and have no sitter to show for it!!

holly January 08, 2016

I was a care giver for Care.com. I am an honest person always took great care of the children entrusted to me....But, I am shocked at how easy it was to sign up to be a caregiver. I clicked on the link to obtain my criminal record, which of course I had none...but did that qualify me to be a caregiver to children? I am sure there are many people out there with NO criminal record that are not mentally stable....I was able to say anything I wanted on my profile. I could have been lying. I was stunned with the number of people who trusted me with their precious children....I could have been anyone. I have told my own children to NEVER use care.com. as means of childcare for my grandchildren. They did not know anything at all about me...it was even OPTIONAL to obtain a criminal record report. I am not surprised to learn of all the issues that have occurred with this website. Fortunately for all the children I babysat, I was a good, legitimate caregiver.....I have such strong feelings about this....if I was a bad person, they would have had NO way of knowing!!!! Do NOT trust your children to anyone on this site....you do NOT know who is Legit and who is a predator or mentally unstable!!

Care.com January 11, 2016

Hi there! I am sorry to hear about your experience with the caregivers not showing up, I would be frustrated too if it happened to me. We are a self service website and even though we expect everyone to practice common courtesy (ie. let someone know if you cannot make it to the appointment, position is filled etc.) unfortunately, this is not the case so we encourage care seekers to leave a review on the provider's profile to share their experiences with them. We appreciate your feedback and do not hesitate to reach out to us via email [email protected] for any questions or concern.

Meg March 07, 2016

As a nurse and caregiver, I was on the other side. I paid for an upgraded subscription and got no responses. MAKES ONE WONDER WHAT IS REALLY GOING ON WITH Care.Com

Maureen August 02, 2016

Most jobs now require the applicant to not only agree to a criminal background check but also a credit check. My first concern was when Care.com asked me to use my credit card to use their services to find jobs. After reading how both clients and job seekers are being screwed, I an glad I did not put in my CC # and deleted my account.

This company to me just looks suspicious.

Say NO to Care.com
December 16, 2015
Very rarely do I rant in this forum, but I wanted to save anyone the dissatisfaction of what I have experienced with Care.com. I have been looking for a sitter for my son and was referred to them by a friend. Upon signing up, I inputted all my information, requirements, etc. After a week, I needed to revise a few points only to find that their site does not offer any revisions. I then went to the site to contact customer service only to find that their system is automated and that the only interaction with customers is through email. There is no personalization for their service on any level as well as a tremendous lack of compassion for customers and clients. OK. I'm done!

Care.com January 11, 2016

Hi Scott! I am sorry to hear that you're dissatisfied with the service. You can contact our Call Center at (877) 227 3115 We're open Monday to Friday 10am - 6pm EST. One of our representative will be happy to assist you with your concern.

Meg March 07, 2016

Care.Com's telephone number is hidden. This is the first time I have seen a phone number for the company.