Care.com Reviews

Care.com
Based on 111 Reviews
Website:www.Care.com
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About Care.com

Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.

It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.

The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.

With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.

There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.

Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.

111 ‘Care.com’ Reviews
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1 Review

Don't Use Care.com--BEWARE

Reviewed By Riki on November 21, 2014

I was desperate to find a new housekeeper. I wasn't having any luck on my own so I decided to try Care.com, even though most of the reviews online were horrendous--my first mistake of many with Care.com. Thinking I would surely find someone I stupidly bought the pre-paid background for $300.00. There were maybe 5-6 candidates that seemed worthy of interviewing but when I called their references at least 4 of them had obvious fake references. The one legitimate candidate I interviewed was not the right fit for us. I was pretty fed up and ended up finding a wonderful housekeeper through my building. After a couple of months I decided to call Care.com to get a refund back for the background check I will never use. They said it's non-refundable and on top of that informed me that I was being charged $39.99 a month for automatic renewal membership. I didn't even know that. They said they would refund me one month of the membership but then cut off my phonecall. Essentially, Care.com took more than $400.00 for literally nothing. If you're looking for help online you could do just as well with Craigslist since it's pretty much the same thing--Care.com does not vet any of the candidates on their website. You can also pay for your own background check when you're ready to actually hire someone. I should have listened to the bad reviews--BEWARE of Care.com. The bad reviews on all over the internet for a reason.

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1 Review

Predatory billing practices on Care.com

Reviewed By Don Merlin on November 20, 2014

I signed up on Care.com for 3 months, as I only needed their service during the summer. If you aren't paying attention to the fine print, which is easy to do, then you won't realize that your setup for auto-renewal whether you like it or not.  While that's annoying, it does not constitute my main complaint with them. Trusted businesses, such as Amazon.com, Hulu.com and others, all that have auto-renewal services, they all send notifications to their customers when a credit card is charged. Care.com does not. So if you're not aware (or have forgotten) about the auto-renewal, they will quietly drain your credit card over time regardless of whether you use their service or not.

The bottom line is that they continued to bill me for 3 month periods where absolutely no services had been rendered (and they know when someone logs into their system to use it), and they never notified me when my credit card was charged.  Had they notified me, I would have caught it after the very first auto-renewal charge, and I would have been refunded for that (per their 30 day policy for refunds if you didn't log in during that period). That would have prevented any subsequent charges, and made this issue a non-issue. Unfortunately, they do not notify you; hence, this review.

By the time I caught it, there were already two charges for $78 for periods where I never used their service. I was able to get a refund on the last period since it was within 30 days of my call. Any reputable company would have refunded me for both, but they stick to their 30-day policy, thereby screwing over their customers who don't monitor their credit cards vigilantly.  I truly believe Care.com purposely chooses not to notify customers so that their customers lose track and forget about the auto-renewal, giving Care.com free cash for no services rendered.  Care.com uses these predatory billing practices to fatten their bottom line. They are not to be trusted with your credit card information.

Check out BBB reviews, 30% are negative! How does one with such a poor rating become BBB accredited?

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1 Review

Poor functionality, poor choices

Reviewed By Maryellen Thielen on November 12, 2014

I have attempted to hire sitters through both Care.com and SitterCity.com. Pricing and auto-renewal features are similar on both websites. However, I found the Care.com website to be more difficult to use, and the caliber of job candidates was inferior. I was not able to find a regular after-school sitter on Care.com who was willing to be paid legally, versus under the table. On SitterCity.com, I hired a full-time sitter who was with us for four years, and a part-time sitter (and Uber driver!) who quit after a month due to a family medical emergency. In short, don't waste your time advertising a job on Care.com.

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1 Review

SCAM Never use care.com

Reviewed By Theresa on August 11, 2014

I had a horrible time with care.com.They took money out of my account without my knowledge.It was even 20.00 more then it should have been if I wanted to continue my membership.They make it impossible for you to contact them by phone.When I tried to send them an email to cancel they sent one back telling me they would look into the matter. I still don't know if the issue has been taken care of.They make it impossible to cancel. I had to go to the bank and spend even more money to get a new debit card, and the bank still could not promise me they would not be able to take money out of my account.Please never use care.com it is a scam. Horrible business practices.

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September 24, 2014

Hello Theresa,

I apologize if you were not aware of our Automatic Renewal Feature. All subscriptions automatically renew until canceled, a feature we list on the enrollment page. Many members find this feature useful as they like the assurance of having a community of caregivers available whenever they need care.

We strive to create a positive experience for our members, feel free to email your concerns to careteam@care.com and, if it has not been done already, I can see if your subscription has been canceled.

I hope this was helpful!

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1 Review

IF YOU CARE ABOUT THE SAFETY OF YOUR CHILD, DO NOT USE CARE.COM

Reviewed By MCORLE on July 27, 2014

In our opinion and based on our experience care.com is a VERY DANGEROUS place to find a care giver for your child. We would very strongly suggest that avoid them at all cost if you care about the safety and well being of your children.

A family that we know hired a care giver through this company for their toddler. After hiring they found the person was a convicted pedophile. Does anything more need to be said? We have had four nannies from care.com.

#1 was a 21 year old closet alcoholic. #2 stole from us. #3 admitted to striking our 2.5 year old child while we were at work and we found she was an illegal alien. #4 completely misrepresented her availability and used her boyfriend as a reference claiming he was the husband in a family with four children for whom she had been a nanny.

He finally contacted us out of guilt to admit to the lie. We have spoken to many, many people who have had similar experiences as well as over billing issues. Be aware that anyone can post their profile on care.com - ANYONE. Any company can create their own positive reviews and post them through the help of others including employees.

Any company can create they admit to only collecting a cell phone number and email address nothing more. We were very thorough in our interviews and in contacting references. They hold themselves responsible for nothing as is evident in the terms and conditions content on their website.

AVOID THEM IF YOU LOVE YOUR CHILDREN AND WANT PEACE OF MIND THAT YOUR CHILDREN ARE SAFE. THAT TRULY SHOULD BE THE DECIDING FACTOR. THERE SIMPLY IS NO GRAY AREA.

No legitimate company would go to such an extreme to cover their own liability. On the contrary, they would provide a degree of quality, confidence and peace of mind. Such is the character and actions of a trusted brand. For the sake of your children, stay away from care.com

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October 08, 2014

Hello Mcorle,

I apologize for the negative experience you had with us. A precaution we take is to check certain information some members provide us against various databases and other sources for criminal or other inappropriate activity. In addition, our dedicated safety team reviews profiles for suspicious and inappropriate content and investigates job posts, profiles and messages that are flagged by our members as objectionable. While we view these as important initial steps, we always strongly recommend our members to conduct background checks, which we provide on the site. Feel free to look through our Safety Guides on the site for more information on how to navigate the site safety. Hope this was helpful!

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