Care.com Reviews

Care.com
Based on 106 Reviews
Website:www.Care.com
Review It

About Care.com

Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.

It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.

The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.

With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.

There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.

Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.

106 ‘Care.com’ Reviews
Sort Reviews By:
1 Review

Care.com is a complete scam!

Reviewed By melissa on July 25, 2014

I wish I could give it ZERO stars. This website is a complete waste of time and they steal your money. When subscribing you get to "choose" your option for a 1 month, 2 month, or of 3 month, etc. subscription....... regardless of what you choose, they continually bill your credit card...... very very deceptive.

Not to mention, the way this website is set up and managed, it is extremely confusing and nearly impossible to find/communicate with possible job posters unless they are paying members too.

Don't waste your time, just go to your local craigslist community page if you're looking for a care providing job. I did, and after 1 day of craigslist hunting/posting ( FOR FREE), I found a great nannying job.

I am angry and disgusted with Care.com and wish I could have my money back.

Disgusting.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
No Comments Yet
Your Comment
1 Review

Teen Care

Reviewed By Andrew on July 15, 2014

Their site has a registration issue for teens. When a underage care providers parents go to register and verify their child they are presented with a few questions about their child such as "What is your childs name?" or "When is their birthday?" These questions are for verification purpose. When the multiple choice questions are meant to look like RandomName, RandomName, RandomName, YourChildsName they look more like RandomName, RandomName, RandomName, RandomName preventing you from ever verifying your child. In turn preventing your child from ever using their site to find work.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
No Comments Yet
Your Comment
1 Review

Unfair Trade Practices For Shutting Down Loyal 4 YR Employer Account

Reviewed By Jessica Babinski on June 9, 2014

****HOW IS THIS FAIR THAT OUR NANNY WAS DRINKING ON THE JOB AND OUR FAMILY IS BEING PENALIZED THROUGH CARE.COM AND HAS LOST OUR MEMBERSHIP - we wrote a review because our ex-nanny was drinking on the job - she was kicked off care.com - then, she must have wrote a false review and now we have been kicked off care.com?????? Our family has done nothing wrong!!!! We were only writing a bad review to warn other families!!! *****
Dear Care.com,
I have been an active member as an employer to find child care for my now 1 year old, 2 year old, and 4 year old since 2010 through your site. I was recently denied membership because of false accusations from a disgruntled nanny that we had to let go because she was DRINKING ON THE JOB! I have emailed your company and nothing has been resolved. It is very sad that we are being penalized for letting a nanny go who was drinking on the job and then who went to Target with our Target card and racked up over $1100 in unauthorized charges which is a felony. There is a police report on file and we are disputing the charges with Target and Wells Fargo. I think the process of which you terminate someone's membership is unfair. Please re-instate our membership. We have done nothing wrong except let a nanny who was hired through your site go when she was caught drunk driving around with our child who is only 1 years old. I am appalled at the way this is being handled!
Before being terminated, an employer or employee should be called or emailed to verify the information is true or to be able to submit counter evidence!

Sincerely,
Jessica Babinski

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
View all 2 Comments
Care.com Membercare
June 12, 2014

Hello Jessica,

I do apologize for your negative experience and the closure of your account. I assure you that providing a safe environment for all of our members is a top priority of ours. Unfortunately, the decision to close your account is irreversible and Care.com does have the right to remove any member for any or no reason, to which you agreed to when enrolling. Again, I apologize for the inconvenience it has served you and do hope for nothing but the best for you and your family.

June 13, 2014

I checked their website. There was a 25% off deal with coupon but after signing up and submitting my credit card I found no place to get the 25% off. I searched Google for their number (877.227.3115) because their website doesn't list one and asked the woman who answered about the 25% off. She said she would have to issue me a refund/credit. She didn't know why I couldn't add the code before the credit card info. This company is a joke!!! I just called and got a message "we're closed. If you want to hear the answers to most frequently asked questions, please say on the line." NOTHING HAPPENS but their phone system just hangs up! OH...the message also states that there's a link to their FAQ on the bottom of each of their web pages. NOT ONE OF THEIR PAGES LISTS AN FAQ SECTION/LINK!!!

Your Comment
1 Review

Bait and switch scam

Reviewed By Bradley on June 5, 2014

Care.com offered me a 'special' contract for $70 a year. I accepted the contract, and agreed to " all contracts renew unless canceled ".
At years end they canceled my contract!
I inquired by email (They aren't ' There for you' any other way) why it didn't renew according to the agreement.
Care.com did not respond to my question.
Instead, they decided to bill me $39. for monthly subscription! -6X the amount higher-(monthly) (They choose this contract because it bills at the highest rate!)
I did NOT sign up for this!
I wanted to auto renew my annual, as per the contract.
Ben the supervisor said that contract doesn't renew.
This is a ' bait and switch' scam.
They defaulted on their end of the contract: " All contracts renew unless canceled ". And i never canceled.
Furthermore, instead of correcting their problem their solution was to cancel my membership and make me ineligible.
Apparently, the " There for you " slogan is just marketing.
I was a paying member in good standing.
This is the worst customer service at best.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
1 Comment
June 12, 2014

Hello Bradley,

It is true that all subscriptions automatically renew until canceled, additionally, Care.com does reserve the right to remove anyone from the site for any or no reason which can result in the cancellation of your subscription, to which you agreed to when enrolling. I apologize for the negative experience you had with our site but we certainly appreciate your feedback.

Your Comment
1 Review

Canceled with no reason, won't discuss with me

Reviewed By Sam on June 5, 2014

I have had a profile on Care.com for 3 years and have found some great jobs through the site. Some of the families I've worked with liked my work so much that they increased my hours or said that they could not find other caregivers who fit their needs - only me. Recently I started a new job, and on the first day, the parent violated a confidentiality agreement that both parents and I had signed. I let the family know that I quit. I had let them know in the application process that my privacy was very important, and that I would not work there if it was violated. Then I notified Care.com about the situation and received a response asking for more information, which I supplied. The next day, the mom must have notified Care.com, because I received a notice that my account was terminated. Then I sent a long explanation to the person I had talked to the day before, and phoned to talk to a customer service rep, who said that the decision was irreversible. Then I asked to talk to a supervisor, and specified that it be by phone, not by e-mail. I received a response from a supervisor by e-mail stating that my account would remain closed and that they could not discuss the details with me.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
1 Comment
June 12, 2014

Hello Sam,

Unfortunately the decision to close you account is irreversible. Furthermore, when we terminate an account we are not required to disclose the specific reasons as to why the account was removed. Per our Terms of Use, Care.com reserves the right, among other things and in its sole discretion, to terminate your membership for any reason or no reason, with or without notice. I apologize for your negative experience but certainly hope this information was helpful.

Your Comment

Leave a Review