Care.com Reviews

Care.com
Based on 113 Reviews
Website:www.Care.com
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About Care.com

Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.

It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.

The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.

With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.

There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.

Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.

113 ‘Care.com’ Reviews
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WARNING DO NOT USE CARE.COM This is an unsafe site for kids.

Reviewed By Deborah Hemsworth on December 19, 2014

Care.com is the largest caregiver networking/service in the world..16 countries and over 13 million customers. It is one the fast growing internet based companys ever.

I have been a caregiver on this site for many years. I have a 7 yr old myself. I have been reading the complaints board and see that there are many unanswered questions about terminated accounts from both parents and caregivers. I had given this some thought then decided the other day to do an experiment.

How to open a fake profile/account on Care.com as a caregiver.
Open a basic account with any fake name. Then link a fake f*ce book with the same name then link it together with one push of the button.Then create fake connections/family and friends. from your facebook..Now your f*ce book and email is verified by Care.com as legit.. Use any email to open the account (not important)..Then check off all the boxes for work experience except a few..Cpr/first aide and add a masters degree from whatever school *(non of this is cross referenced or verified)* Add a fake 5 star long winded review to get your moneys worth (It will cost around $30 to open an account as a parent and contact yourself) Get a fake back ground check ($9)..All you need is your sisters or friends drivers license if you are a known criminal..Since no one will see the id in real life you wont get caught. Make sure the address on the main account and the address on the background check forwarded match. The name does not matter on the id because they will ask you to forward you full legal name to the background check( the one on the license and its not cross references against the profile at all only the address. There you have it now upgrade to a premium membership for $20 bucks and you have a beautiful professional looking profile for about $50 and the job offers will come rolling in from unsuspecting parents that trust Care.Com and believe that all this info has been verified.

Who thinks that Care.com should be shut down fined and even some jail time should be involved for letting this able to happen?

The reason accounts/profiles are so often terminated is because Care.com can not tell what is real or not. It is too costly and not time effecient to actually have identification scanned and real background checks completed..verify the skills from an actual company..So they keep the prices reasonable like Mcdonalds a run it like a fast food restaurant with reckless customer service and a who cares attitude.. If you dont like it we will kick you out goodbye. We know that there is a large amount of pedophiles, convics and scam artists on the site but we cant do anything about it sorry..refer to section 5. We reserve the right to do whatever we want whenever we want with no explanation. Sounds like criminals doesnt it? Care.com in a criminal company with horrible business practices that puts kids lives in danger daily. Parents think its safe from the warm hearted commercial with the background checks.. and reviews. It is very deceiving and should not be when dealing with a childs life. Sheila Marcelo is the CEO a Harvard grad and a known criminal..she should be in jail.

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1 Review

review these scam artists on YELP

Reviewed By Melanie on November 22, 2014

So Yelp DOES allow businesses to pay to remove their page/reviews... care.com did this a couple of years ago, but luckily someone made another yelp business page on their behalf..

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1 Review

Don't Use Care.com--BEWARE

Reviewed By Riki on November 21, 2014

I was desperate to find a new housekeeper. I wasn't having any luck on my own so I decided to try Care.com, even though most of the reviews online were horrendous--my first mistake of many with Care.com. Thinking I would surely find someone I stupidly bought the pre-paid background for $300.00. There were maybe 5-6 candidates that seemed worthy of interviewing but when I called their references at least 4 of them had obvious fake references. The one legitimate candidate I interviewed was not the right fit for us. I was pretty fed up and ended up finding a wonderful housekeeper through my building. After a couple of months I decided to call Care.com to get a refund back for the background check I will never use. They said it's non-refundable and on top of that informed me that I was being charged $39.99 a month for automatic renewal membership. I didn't even know that. They said they would refund me one month of the membership but then cut off my phonecall. Essentially, Care.com took more than $400.00 for literally nothing. If you're looking for help online you could do just as well with Craigslist since it's pretty much the same thing--Care.com does not vet any of the candidates on their website. You can also pay for your own background check when you're ready to actually hire someone. I should have listened to the bad reviews--BEWARE of Care.com. The bad reviews on all over the internet for a reason.

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1 Review

Predatory billing practices on Care.com

Reviewed By Don Merlin on November 20, 2014

I signed up on Care.com for 3 months, as I only needed their service during the summer. If you aren't paying attention to the fine print, which is easy to do, then you won't realize that your setup for auto-renewal whether you like it or not.  While that's annoying, it does not constitute my main complaint with them. Trusted businesses, such as Amazon.com, Hulu.com and others, all that have auto-renewal services, they all send notifications to their customers when a credit card is charged. Care.com does not. So if you're not aware (or have forgotten) about the auto-renewal, they will quietly drain your credit card over time regardless of whether you use their service or not.

The bottom line is that they continued to bill me for 3 month periods where absolutely no services had been rendered (and they know when someone logs into their system to use it), and they never notified me when my credit card was charged.  Had they notified me, I would have caught it after the very first auto-renewal charge, and I would have been refunded for that (per their 30 day policy for refunds if you didn't log in during that period). That would have prevented any subsequent charges, and made this issue a non-issue. Unfortunately, they do not notify you; hence, this review.

By the time I caught it, there were already two charges for $78 for periods where I never used their service. I was able to get a refund on the last period since it was within 30 days of my call. Any reputable company would have refunded me for both, but they stick to their 30-day policy, thereby screwing over their customers who don't monitor their credit cards vigilantly.  I truly believe Care.com purposely chooses not to notify customers so that their customers lose track and forget about the auto-renewal, giving Care.com free cash for no services rendered.  Care.com uses these predatory billing practices to fatten their bottom line. They are not to be trusted with your credit card information.

Check out BBB reviews, 30% are negative! How does one with such a poor rating become BBB accredited?

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1 Review

Poor functionality, poor choices

Reviewed By Maryellen Thielen on November 12, 2014

I have attempted to hire sitters through both Care.com and SitterCity.com. Pricing and auto-renewal features are similar on both websites. However, I found the Care.com website to be more difficult to use, and the caliber of job candidates was inferior. I was not able to find a regular after-school sitter on Care.com who was willing to be paid legally, versus under the table. On SitterCity.com, I hired a full-time sitter who was with us for four years, and a part-time sitter (and Uber driver!) who quit after a month due to a family medical emergency. In short, don't waste your time advertising a job on Care.com.

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