Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
99 ‘Care.com’ Reviews
I don't know how this company plays with peoples emotions that are looking for jobs....They should be shut down and ashamed of themselves. They won't contact you, totally BS!
Care.com will arbitrarily close your account
A little over a year ago, I opened a Care.com profile to help me find Nanny jobs in the area I live. I recently found a job through it and have overall been happy with the site. That is, I WAS happy until today. Yesterday, I was unable to log into my account. The site wasn't recognizing my email address, it said. I figured it was a technical error and decided to hold off trying again. I tried to log in again today, and again, nothing. So I called their hotline and after much maneuvering to even get to talk to a person (it's hidden away), I finally got to talk to someone. It turns out that my account was terminated and not only was I not given a reason (although I received a generic and unhelpful form letter), but I was told I would not be able to make a new account. I violated zero rules under their terms of service and my personal behavior has been nothing but absolutely professional as my employers would be able to confirm. I will be telling every person I know how awful a site this is and how sketchy their practices are. I may even consult legal counsel since this is obviously infringing on my ability to find employment.
Unethical Business Practice
I am in the same boat as many here. I used one referral in summer of 2012. I was promised to be "downgraded" that never happen. I have been charged since then. The practice counted on unsuspecting people who do not check bills. Even now, it took repeated calls and email to have me completely out of their system, no more news letters. It is highly deceitful and dishonest. Please complain to BBB and consumer protection agency to have this practice stopped.
Deceitful Billing Practices
KEEP AN EYE ON YOUR CREDIT CARD BILL THAT YOU USE TO PAY FOR CARE.COM
I signed up for the basic membership and was told it would be a one month subscription. They never stopped billing me and I didn't realize it until five months later. If I got a sitter out of it I wouldn't be too upset but I had no luck. I received 7 messages from people interested in taking care of my disabled son the first week. Five of them didn't respond back to me when I returned their calls and two decided the hours weren't for them. I never received another message after the first three weeks. When I realized they were still charging me five months later I called for a refund and Dianne and Cara on the CARE TEAM said they couldn't refund my cash. I wouldn't have a problem if I was receiving e mails regularly but I didn't receive one message after the first month. They literally stole $175 off me. Stay away from care.com due to their deceitful business practices. They should be ashamed of themselves for the way they handled my situation.
The auto-renewing subscription employed by Care.com is in violation of California SB 340, which took effect on December 1, 2010. The California Negative Option Law was specifically implemented to end the practice of ongoing charging of consumer credit cards without the consumers’ explicit consent. Care.com is inviolation of multiple aspects.
A copy of the Legislation is readily available at www.leginfo.ca.gov. (“Business and Professions Code Section 17600-17606”)
Many states in addition to California have implemented similar legislation.
Specific violations include:
(c): “Clear and conspicuous”...means in lager type than the surrounding text…”
The copy of the webpage provided by the merchant readily shows that the type referring to automatic renewal is not larger than the surrounding text.
(a) (1): “It shall be unlawful for any business making an automatic renewal or continuous service offer to a consumer in this state to...fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner…”
The wording used by Care.com is not compliant with “clear and conspicuous”. The term “subscription” is generally reserved for the purchase of ongoing services, not a single purchase, therefore customers purchasing “1-month” are not purchasing a “subscription”. “Subscription” is located under the “3-Month” and “12-Month” plans (“subscriptions”). Because a customer purchasing “1-month” is not purchasing a “subscription”, the automatic renewal plan is not invoked.
Unfortunately, Care.com is the subject of literally hundreds of similar complaints. It would behoove them to ammend current business practices in accordance with the law.