Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
101 ‘Care.com’ Reviews
Shut down account for loyal 3 year customer with no explanation
So here is a very interesting story that transpired over 3/19/14 and 3/20/14. This is directly related to care.com. I had a would be housecleaner, Justine Schoman, set up to interview and cancelled 3/19/14 in the morning at 0830 for a 12pm interview time saying we were sick. She was unhappy I cancelled and proceeded to tell me how unhappy she was and demanded to know when she could reschedule (5 texts). I didn't respond. She kept pressing. I have 10 or so invasive, rude texts from her. I finally texted that she was unprofessional and rude and would never have her and if she continued to contact me that I would post a review of her behavior on their website. She again texted back and said go ahead...you're the one that's done me wrong. (So I'm guessing a HS Diploma never happened with this one). She then called 2x, I blocked her number, then called and left a voicemail from a landline so I now know her address. This morning, an email from care.com saying they terminated my membership and stated "Under our terms of service, Care.com has the right, among other things and in its sole discretion, to terminate your membership for any reason or no reason, with or without notice." So all I can assume, after nearly 3 years with them as good customers, is care.com decided to be judge and jury based on the statements of some psychotic freak of nature. We live in American right, not Russia? Just checking. I called to ask about things and explain scenario and the company customer service representative just kept repeating their policy like a parrot. I saved all of the psycho's texts and voicemail. Very disappointing and a total lack of any value for customer service to not even try to hear full story. This is a pitiful excuse for a company.
I don't know how this company plays with peoples emotions that are looking for jobs....They should be shut down and ashamed of themselves. They won't contact you, totally BS!
Care.com will arbitrarily close your account
A little over a year ago, I opened a Care.com profile to help me find Nanny jobs in the area I live. I recently found a job through it and have overall been happy with the site. That is, I WAS happy until today. Yesterday, I was unable to log into my account. The site wasn't recognizing my email address, it said. I figured it was a technical error and decided to hold off trying again. I tried to log in again today, and again, nothing. So I called their hotline and after much maneuvering to even get to talk to a person (it's hidden away), I finally got to talk to someone. It turns out that my account was terminated and not only was I not given a reason (although I received a generic and unhelpful form letter), but I was told I would not be able to make a new account. I violated zero rules under their terms of service and my personal behavior has been nothing but absolutely professional as my employers would be able to confirm. I will be telling every person I know how awful a site this is and how sketchy their practices are. I may even consult legal counsel since this is obviously infringing on my ability to find employment.
Unethical Business Practice
I am in the same boat as many here. I used one referral in summer of 2012. I was promised to be "downgraded" that never happen. I have been charged since then. The practice counted on unsuspecting people who do not check bills. Even now, it took repeated calls and email to have me completely out of their system, no more news letters. It is highly deceitful and dishonest. Please complain to BBB and consumer protection agency to have this practice stopped.