Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
153 ‘Care.com’ Reviews
Care.com will steal your money
I am beyond disappointed with this company. We paid their $39 monthly service fee to try to find a nanny for our children. We paid the money, and within an hour Care.com terminated our account with no explanation. They still debited our account and have refused to return any emails or communications. This company might not be a scam, but they have horrible customer service, horrible account management, and are more than happy to take your money, terminate your account with no services rendered, and then completely ignore you.
No refunds. No customer service!
So thus website does not give refunds and they charge you for every little thing they offer. Your free subscription allows you to to post only. You can't contact anyone. Then you pay a monthly rate then you can contact them. Then they charge you to see backgrounds checks, driving records etc. . No records of sale of verififications prior to charging your card. I called to complain because the additional charges were not clear. They will not cancel my three months subscription or give me any money back. I will never use this site again. That was my grocery money. For $122 I got 3months of limited access and one background check. Whoopy.
SCAM FAKE SITE TO STEAL YOUR CELL # AND E-MAIL
I WAS ONLY ON IT FOR A FEW DAYS AND HAD 2 REPLIES. ONE WAS A FAKE WOMAN FROM NEW YORK , BUT HAD A KENTUCKY PHONE NUMER WHICH WHEN CALLED, DID NOT HAVE VOICEMAIL FOR ME TO LEAVE A MESSAGE. SHE WAS RELOCATING TO MY STATE AND NEEDED A PET SITTER AND HAD ACCESS TO MY PERSONAL CELL NUMBER AND TEXTED ME AND THEN SENT AN EMAIL WANTING MY STREET ADDRESS TO "SEND ME A CHECK" SHE OFFERED A FAKE $25 AN HOUR TO SIT WITH A DOG??
ANOTHER WAS A WOMAN WHO CALLED ME AND LEFT A VOICE MAIL ASKING ME TO SEND HER A MESSAGE ON CARE.COM
I CALLED BACK AND LEFT 2 MESSAGES AND NO REPLIES FOR DAYS.
NOW MY CELL NUMBER AND EMAIL IS OUT THERE.
I LEFT A MESSAGE TO CARE.COM AND COPY AND PASTED THE EMAIL BUT NO REPLIES. I ALSO APPLIED AT SEVERAL FAKE JOBS AND NO REPLIES AND SAW THEY WERE REPOSTED. I DONT KNOW OF ANYONE WHO HAS EVER FOUND THIS SITE TO BE LEGIT
RIP-OFF / STAY AWAY
The sentiments expressed below are accurate. This "service" is a sham and potentially a scam, for people seeking child care, too. They'll hoodwink you into signing up for a one-month "trial" for $35 or whatever, then a few months later, you look at your credit card statement and realize they've been charging you every month, then refuse to provide full refunds. It's not worth the money, either. I've found more good, reliable child care on Sittercity, which doesn't cost you anything. Avoid care.com always.
No stars!! This site is AWFUL - Young adults BEWARE - this site releases your contact info to scammers who will NOT stop contacting you to try to lure you into jobs that are FAKE - they do not speak proper English, they are ALWAYS somewhere else at the time and will meet you soon haha..., they will say their pay is great and can you do a few simple errands until they get back from hell or wherever they are from! Oh and wait there's more.. they will send money to you, more than your pay so you can then pay someone else that is waiting for payment from them on the sale of something... paintings, whatever, you get the idea. It's sad that too many young people will fall for this site. Stay far away from here!! Get a job the old fashion way, check out the employer via legit means and meet them at their office. Never go to their home alone! For goodness sake!
Only agency I know who charge you to apply for a job
Never known an agency who charges for you to apply for a job or a CRB check. My teenage son thankfully didn't finish the application process and had the sense to tell me about it.
They Leaked my info for SAMMERS to jerk me around!!!
Leaked my Information and received five Fraud jobs with bogus checks!!
Contacted F.B.I. and F.T.C. and showed them EVERYTHING!
This Site is responsible and should be shutdown!!!
Care.com's business model is unsustainable.
You know you're company is in trouble when the majority of your income stems from deceptive billing practices or on wagering that a large percentage of members will forget to check their credit card statements. This strategy can really work only once, so I wonder how many more first time customers are still left out there ? Not as many as you would think given the extensive and quite savage criticism directed at care.com from thousands of their own customers.
Word of mouth spreads like wildfire. Care.com may have paid off Yelp to remove their listing, but spend a few minutes on your favorite search engine and you’ll see an astonishingly massive amount of bitter condemnation from current and former subscribers. Class action lawsuit anyone ?? It appears that the “wolf is at the door” for Care.com’s future, but perhaps this is a good thing because this is an industry with a great deal of potential and it needs a company that actually really does care!
BE VERY CONCERNED ABOUT CARE.COM
Family of late actor Jon Locke (of Panorama City, CA) hired a background-screened caregiver from Care.Com. She was a live-in caregiver who then proceeded to isolate Jon from family and friends--to cover up her abuse. According to friends, she would allow Jon to lie on the floor for hours after he fell because she could not lift him and failed to call 911 for assistance. Although Jon had a stroke and needed assistance eating, she would just put food in front of him and walk away. She would return later, see he had not eaten, remove the food and say, "Oh, I guess you are not hungry." Eventually, friends were banned from seeing Jon and the family was busy working to check on him. When a nurse arrived to check on Jon, the nurse was denied entrance. She could hear Jon yelling for help in the background. The family was consulted and Jon was hospitalized at Providence Holy Cross Hopsital--to never return home. He died there. I hold the care giver and Care.Com directly responsible for Jon's death. The caregiver was incompetent, harmed a man who needed her help, and the caregiver failed to call for assistance when it was necessary. BE VERY CONCERNED ABOUT HIRING ANYONE FROM CARE.COM.
Fake Profiles and Job Postings!!!
I just started using their services about 3 weeks ago and I've applied to MANY positions and only heard back from 2 individuals. The rest never replied and don't appear to have even looked at my profile (there is a tab where you can check who has viewed your profile). Is each job posting getting so many applications that the users don't even bother looking at some applicants? I find this doubtful. I also started noticing that a lot of the postings have a similar writing style/tone...using a very similar sentence at the beginning of the posting "We need a (nanny/babysitter) for (1,2,3 children)....And we're looking now!" I'm in Houston and I keep seeing this so I tried searching these keywords "And we're looking now!" in other zips in California, Florida and New York and it keeps appearing...do people naturally use this phrase so often?..."And we're looking now!" Yeah I don't think so. FAKE FAKE FAKE!!!!! But I bet when care.com sees this rating they'll stop using this and try to change up their fake profiles a bit more.
Housekeeping Jobs of care.com
I found a lot of customers who want to pay me about $10 per hour for services of cleaning. I felt very degraded because I ended up spending more gas, supplies and equipment while these so called customers want cheap labor and I am not immigrant.
This service is a waste of your money. And the "concern" of the customer support has no backbone. They say "sorry" and refer you to some disclaimer, but do not offer genuine customer support - which is to rectify the problem. This service is a waste of money. While I am sure that some providers are good, the ones with whom I had contact were unreliable - setting and then no showing for initial interviews. Go elsewhere for your care and employment needs. This is not a reliable or professional site.
They Stole My Money
Truly unbelievable...I canceled once and it didn't take. I canceled again and they stated they had no record of my original cancellation. So I canceled twice. Now, I just received my credit card statement and lo and behold, they have charged me yet again. What a nightmare! This is a truly heartless organization. Incredibly unethical.
Care.com Major Red Flags
I am a recent professional school grad; I moved to a different state after school and while I was awaiting my license to practice in my field (which was going to take 2-3 months), I decided I could earn some money babysitting and dog-walking. I babysat throughout graduate school for multiple families including one of my professor's grandchildren. I am CPR (BLS) trained and have years of experience and lots of great references. Do you think care.com cared to highlight my services to their good paying customers?
Nope. I would have to pay a membership fee for them to run a background check. I do understand the importance of a background check and I was going to offer to do it on request or even after a few weeks of using the service and seeing the offers I would gather (because, honestly, I was on a tight budget).
However, I was shocked when I learned that parents (and other customers) were also being made to pay different levels of background check info. Therefore, I have to ask, if I pay for a background check to be done on me, why should parents/customers seeking this information have to pay to see the results (assuming I've consented)? Or vise versa, if parents are paying for background checks to be done on their potential sitters, why do I have to pay too? Chang-ching, that's why. Probably.
Additionally (and to my great joy), I started receiving 2-5 texts (some emails, too, but these were at least filtered by gmail) daily from obvious scammers. Most text would say something along the lines of "My friend is looking for a [sitter]. Kindly email her at...." or "My friend is moving to your area and needs ...email her for more info," or "I am looking to pay $400/wk for a dog walker, please email..." Each text identified that they got my information from my care.com profile.
It was always a service for "a friend," and it always required to contact this person via an email that they would give me via text. The numbers were always outside of my area (which mine is too since I moved, but it seemed odd that they all were). Also, with google search, I found a few of the numbers were associated with similarly reported scams to other people; one email was as well. I called a couple of the numbers and no one ever answered any of the calls; all were automated voice messages; one was a text-only number that didn't actually receive calls.
The best part is that you can't just simply take down your information. I am waiting on a response from their email "care team."
It really is unfortunate that this service is a major scam. The theory behind it is great, but I hate that they are taking advantage of so many people. It's unfair.
Is Their Business Pactice Even Legal?
I read through most of the post here, and I'm wondering how care.com or should I say scam.com can be allowed to get away with this?! I have been a member for a few years because I would need a sitter on and off for emergencies. I started school while working full time and posted a job for a sitter for a few hours Monday's-Thursday's. I received 5 responses, and by the time we were finished negotiating pay, I was down to 2. I set up interview that was both agreed upon and they never showed!!
So I went a step further, I decided to extend the subscription for 3 months thinking that at some point I would be lucky enough to find at least one reliable person; no such luck!
So bottom line, I paid $135 for a 4month subscription and have no sitter to show for it!!
Say NO to Care.com
Very rarely do I rant in this forum, but I wanted to save anyone the dissatisfaction of what I have experienced with Care.com. I have been looking for a sitter for my son and was referred to them by a friend. Upon signing up, I inputted all my information, requirements, etc. After a week, I needed to revise a few points only to find that their site does not offer any revisions. I then went to the site to contact customer service only to find that their system is automated and that the only interaction with customers is through email. There is no personalization for their service on any level as well as a tremendous lack of compassion for customers and clients. OK. I'm done!
CARE.com does NOT care
Care.com is not a respectable company. I tried, on several occasions to get them to help me figure out what was wrong my profile and ad to find a caregiver. Each phone call I was reassured the problem was corrected when it was not. They were happy to take the membership money but not happy to help straighten this out. The bottom line...I was looking for a care giver in Vail Colorado for April 2016 following a surgery. Care.com kept sending me emails with "Here are your new care givers for Vail, CO" and they were all from the Phoenix area. Even though the ad has the Vail zip code, Care was only sending me updates on caregivers in Phoenix. I asked them to extend my month membership and correct the problem and they said NO. End of story.
DISGUSTED SENIOR/DISABLED WOMAN GOUGED BY CARE.COM
I signed up with these folks 3 months ago never realizing they were locking me into a contract where they would automatically empty my bank account every 3 mos of $75. I spent about $35 to sign up, then over $100 for a housekeeping /maid service that was completely ineffectual. I tried to reach them via phone, email and Facebook because they "guaranteed their work or said they'd come back and "do it all over again". and they never replied. Now I get a testy email from care.com complaining about the fact that they couldn't process my automated subscription. Tried to contact them to cancel subscription via their phone# and there isn't any option at that # to make a complaint or cancel a subscription. Through their website when you push the option for canceling your subscription it connects you to the page where it again informs you that you need to pay your subscription and gives you a form to fill out for a new credit card. Since I have tried 3 different methods to cancel to no avail all I can do is cancel my Visa and wait 10 whole days for a new one to arrive. I am really angry at this company For a company that lists the word "care" in the title they certainly DO NOT CARE!!!
Shame on You care.com #udon'tcare.com
I was with care.com since 2011. In the beginning I got tons of responses from legitimate future customers. I had no problems getting work for caregiving and dog sitting.
I've recently cancelled my account because they are stealing my money. No responses in 3 months except for scam emails and texts and replies from caregiving companies. I made twice the money finding customers from care.com and sittercity.com than working for a "recruiter" type of company. I'm so mad and disappointed that this company has the nerve to abandon their original business practices and cheat all of us caregivers, teachers and sitters.
What a huge SCAM.
SHAME ON YOU!
Orange County, CA
I signed up for the free plan as a job seeker. The ONLY people who have contacted me for a job were trying to scam me. In the 2 weeks I was a member I had 4 different people all trying to scam me. It was absolutely ridiculous. This site is essentially a way to advertise yourself to scammers....nothing more. I hope this site is shut down ASAP. DO NOT USE.