Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
123 ‘Care.com’ Reviews
They let people scam you
I recently got a Babysitter off of this website and she scammed me out of money. When I reported her to them they deleted my account and did absolutely nothing about the situation. Be very aware on this website
A complete scam.
After two months of paying for premium membership and contacting dozens of "employers" I didn't receive a single response and realized that those job ads were all fake. Dating sites use the same tactics. They create fake profiles that are too good to be true to encourage people to subscribe. Too bad I can't sue them as it would be impossible to prove that those people don't exist. Besides, I should have known better. Why would somebody in their sound mind pay for something that is available for free on Craigslist? Well, I learned my lesson the easy way. It only cost me 40 bucks :) One more thing, when I decided to cancel, I found it nearly impossible to find the right page. They hide it very well.
Unethical and Deceptive Practices!
First of all there is NO FREE MEMBERSHIP! However they try to mislead you it is not any sort of membership. You can browse the website for free(like you would do anyway) but it is not a membership. ALSO be very aware that each membership will bill you each month automatically!!! You have to contact them to cancel or they will snatch the money from your bank account.I tried to use this site last year. I found a helper for a one time job. But I could not use the site after that, customer service did not answer me, so I cancelled my membership. This time I tried giving it a second chance looking for a job. After I paid again for what they call a premium membership I can not apply for any jobs. After too many emails and ignorant responses from their customer service I am told I have to pay again for a separate membership to apply for a job. But they did offer me a 20% coupon off if I want to sign up again. The thing is there are online coupons for 35% off to join! I never trust a company that gives new customers a better deal than existing customers. It usually means they do not care about you once they have your money. Tried giving it a second chance but regret it. Who ever owns this site is getting filthy rich off of your money to run a second rate website.
What's Behind care.com's Deceptive Business Practices
This company (care.com) uses predatory, deceptive and fraudulent marketing techniques to advertise their business. It is a "Bait-and-switch" model. They advertise and actively promote their One Month Premium Membership. Once they have your credit card information, they continue to charge you without providing receipts until you happen to discover their deception.
In addition, the people they offer are clearly not properly vetted. I had to pick through some very questionable prospects to find a qualified person. The two people I finally hired were known to me through other sources - in other words, at the end of it I really hadn't needed care.com at all, though the time I lost dealing with emails and strange people can't be recovered.
Care.com is WELL AWARE that their "disclosure" is difficult if not impossible to find. If it was so clear, then there would not be hundreds or even thousands of complaints about unethical billing practices! If you were SO SINCERE about your apology, you would notify your "clients" EVERY SINGLE TIME you billed them, which you DO NOT DO. Other companies have no issue doing that; I pay Adobe, the Times, etc. monthly and I know it's happening because THEY REVEAL IT by supplying a receipt. Your practices ARE DECEPTIVE and fraudulent AND YOU WELL KNOW IT. Shame on you.
Care.com Promotes Abuse
Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around the country).
In the beginning of 2014, Barb worked for a Mullica Hill mother who was so abusive to Barb and all who serviced her home (e.g. home builder, landscape contractor, electrical contractor, painter, etc.) that Barb would come home in tears almost daily under her employ. After a couple months, Barb could no longer tolerate her abuse and gave her notice. That woman was so vindictive that she trashed Barb's reputation on care.com and with no chance to defend against allegations, Barb's work profile was immediately terminated from that major job resource without a venue to defend herself. Barb never quit a job in her life and that work ethic, aside from the baby's well-being, drove Barb's attempts to modify the behavior of a narcissistic mother who could prove a challenge to Freud himself were he alive today.
In conclusion, care.com maintains a pay-to-play subscription model that indirectly allows unethical individuals such as this Mullica Hill woman/employer to conjure 'God knows what' to destroy the reputation of hard working individuals who, I might add, are not provided a process to defend themselves (e.g. employers who pay the subscription fees are given unbridled autonomy to destroy the livelihood of whomever they please).
We remain hopeful that an astute law firm will take up this cause to force care.com to amend their one-sided termination policy. At the very least, and without mentioning names, care.com should do a quick search on Mullica Hill mother-employers who have drawn an inordinate number of complaints. Guaranteed that one name will stand out amongst all others and that her profile will warrant further investigation. Subsequently, the nanny profiles that this deranged individual has so callously destroyed should be immediately reinstated.
I welcome comments from the nannies who have been displaced by the above Mullica Hill mother/employer. The mere fact that I need not mention her name should reassure those affected that together, we can legally put a stop to her unscrupulous behavior. In the mean time, let's hope care.com fixes the gaping hole in their business model.
To Care or Not to Care
I utilized care.com to find a nanny. Although satisfied with the nanny I found, I did not read the small print and would consider this company to be "non-user friendly." They had my credit card and debited $79.00 a month after I found a nanny. When I finally caught-up to the charges, they stated it was too late for a refund and took $790.00 out of my pocket for nothing. I would be very leary of a company that relies on small print to be trustworthy of finding someone to take care of the most precious commodity, your children. Very unhappy with their policies and slippery ways of doing business. When you have a good product, you do not need to rely on such tactics.
BOGUS HOME CARE SEEKERS
My home care agency has been listed as a featured agency on Care.com for 3 months. Initially, we were very excitied about the listing believing that it would generate at least a few leads that will translate into new clients. Well lo and behold, we were wrong! We've applied to almost 100 listings of people seeking in home care for themself or a family member...and out of all those application, we received only one response...which was no, of course.
I find it inconceivable that we have not received one legitimate client out of all our applications. We are a reputable, licensed agency, in good standing with NYS, have pictues, reasonable rates, offer deals etc...yet nothing developed! I also don't like the fact that I have not idea of what the outcome with the potential clients ie..client chose another vendor, client no longer require care, client passed away...anything! This is why I came to the conclusion that the majority of these home care seekers are bogus! Even the law of averages should kick in at some point!
There must be some way that these potential customers can be verfied as I do not have money to give away!
They make you have to get a trial period with a credit card all of their ads are fake then they keep pulling money off you card til you have to cancel the card there is no customer service
Predatory Billing Practices!!
Care.com employs unethical and illegal business practices. They use a "Bait and switch" marketing model, advertising a one-month Premium Membership that they then use to continue to bill your credit card without your knowledge. Their customer service is defensive, condescending and inconsistent - not surprising given their dirty business practices.
I have found that Care.com uses deceptive practices of using their employers to act as persons seeking employment. There were many red flags leading me to come to this conclusion. Some of which were cancelled appointments for an interview, there was not any pictures or descriptions of any individuals who responded to me, I would receive a text message from an unknown source stating my cell number was given to them from Care.com, never concrete ever materialized. I even received one supposed mother seeking a sitter with different names but the same situation which were obviously made up. I had saved the original months prior as proof of this deception. I thankfully reported this early enough and discontinued this service before any damage was done. They still continue text me for employment acting as if true but it is not. I have now taken it to the proper authorities.
WARNING DO NOT USE CARE.COM This is an unsafe site for kids.
Care.com is the largest caregiver networking/service in the world..16 countries and over 13 million customers. It is one the fast growing internet based companys ever.
I have been a caregiver on this site for many years. I have a 7 yr old myself. I have been reading the complaints board and see that there are many unanswered questions about terminated accounts from both parents and caregivers. I had given this some thought then decided the other day to do an experiment.
How to open a fake profile/account on Care.com as a caregiver.
Open a basic account with any fake name. Then link a fake f*ce book with the same name then link it together with one push of the button.Then create fake connections/family and friends. from your facebook..Now your f*ce book and email is verified by Care.com as legit.. Use any email to open the account (not important)..Then check off all the boxes for work experience except a few..Cpr/first aide and add a masters degree from whatever school *(non of this is cross referenced or verified)* Add a fake 5 star long winded review to get your moneys worth (It will cost around $30 to open an account as a parent and contact yourself) Get a fake back ground check ($9)..All you need is your sisters or friends drivers license if you are a known criminal..Since no one will see the id in real life you wont get caught. Make sure the address on the main account and the address on the background check forwarded match. The name does not matter on the id because they will ask you to forward you full legal name to the background check( the one on the license and its not cross references against the profile at all only the address. There you have it now upgrade to a premium membership for $20 bucks and you have a beautiful professional looking profile for about $50 and the job offers will come rolling in from unsuspecting parents that trust Care.Com and believe that all this info has been verified.
Who thinks that Care.com should be shut down fined and even some jail time should be involved for letting this able to happen?
The reason accounts/profiles are so often terminated is because Care.com can not tell what is real or not. It is too costly and not time effecient to actually have identification scanned and real background checks completed..verify the skills from an actual company..So they keep the prices reasonable like Mcdonalds a run it like a fast food restaurant with reckless customer service and a who cares attitude.. If you dont like it we will kick you out goodbye. We know that there is a large amount of pedophiles, convics and scam artists on the site but we cant do anything about it sorry..refer to section 5. We reserve the right to do whatever we want whenever we want with no explanation. Sounds like criminals doesnt it? Care.com in a criminal company with horrible business practices that puts kids lives in danger daily. Parents think its safe from the warm hearted commercial with the background checks.. and reviews. It is very deceiving and should not be when dealing with a childs life. Sheila Marcelo is the CEO a Harvard grad and a known criminal..she should be in jail.
review these scam artists on YELP
So Yelp DOES allow businesses to pay to remove their page/reviews... care.com did this a couple of years ago, but luckily someone made another yelp business page on their behalf..
Don't Use Care.com--BEWARE
I was desperate to find a new housekeeper. I wasn't having any luck on my own so I decided to try Care.com, even though most of the reviews online were horrendous--my first mistake of many with Care.com. Thinking I would surely find someone I stupidly bought the pre-paid background for $300.00. There were maybe 5-6 candidates that seemed worthy of interviewing but when I called their references at least 4 of them had obvious fake references. The one legitimate candidate I interviewed was not the right fit for us. I was pretty fed up and ended up finding a wonderful housekeeper through my building. After a couple of months I decided to call Care.com to get a refund back for the background check I will never use. They said it's non-refundable and on top of that informed me that I was being charged $39.99 a month for automatic renewal membership. I didn't even know that. They said they would refund me one month of the membership but then cut off my phonecall. Essentially, Care.com took more than $400.00 for literally nothing. If you're looking for help online you could do just as well with Craigslist since it's pretty much the same thing--Care.com does not vet any of the candidates on their website. You can also pay for your own background check when you're ready to actually hire someone. I should have listened to the bad reviews--BEWARE of Care.com. The bad reviews on all over the internet for a reason.
Predatory billing practices on Care.com
I signed up on Care.com for 3 months, as I only needed their service during the summer. If you aren't paying attention to the fine print, which is easy to do, then you won't realize that your setup for auto-renewal whether you like it or not. While that's annoying, it does not constitute my main complaint with them. Trusted businesses, such as Amazon.com, Hulu.com and others, all that have auto-renewal services, they all send notifications to their customers when a credit card is charged. Care.com does not. So if you're not aware (or have forgotten) about the auto-renewal, they will quietly drain your credit card over time regardless of whether you use their service or not.
The bottom line is that they continued to bill me for 3 month periods where absolutely no services had been rendered (and they know when someone logs into their system to use it), and they never notified me when my credit card was charged. Had they notified me, I would have caught it after the very first auto-renewal charge, and I would have been refunded for that (per their 30 day policy for refunds if you didn't log in during that period). That would have prevented any subsequent charges, and made this issue a non-issue. Unfortunately, they do not notify you; hence, this review.
By the time I caught it, there were already two charges for $78 for periods where I never used their service. I was able to get a refund on the last period since it was within 30 days of my call. Any reputable company would have refunded me for both, but they stick to their 30-day policy, thereby screwing over their customers who don't monitor their credit cards vigilantly. I truly believe Care.com purposely chooses not to notify customers so that their customers lose track and forget about the auto-renewal, giving Care.com free cash for no services rendered. Care.com uses these predatory billing practices to fatten their bottom line. They are not to be trusted with your credit card information.
Check out BBB reviews, 30% are negative! How does one with such a poor rating become BBB accredited?
Poor functionality, poor choices
I have attempted to hire sitters through both Care.com and SitterCity.com. Pricing and auto-renewal features are similar on both websites. However, I found the Care.com website to be more difficult to use, and the caliber of job candidates was inferior. I was not able to find a regular after-school sitter on Care.com who was willing to be paid legally, versus under the table. On SitterCity.com, I hired a full-time sitter who was with us for four years, and a part-time sitter (and Uber driver!) who quit after a month due to a family medical emergency. In short, don't waste your time advertising a job on Care.com.
SCAM Never use care.com
I had a horrible time with care.com.They took money out of my account without my knowledge.It was even 20.00 more then it should have been if I wanted to continue my membership.They make it impossible for you to contact them by phone.When I tried to send them an email to cancel they sent one back telling me they would look into the matter. I still don't know if the issue has been taken care of.They make it impossible to cancel. I had to go to the bank and spend even more money to get a new debit card, and the bank still could not promise me they would not be able to take money out of my account.Please never use care.com it is a scam. Horrible business practices.
IF YOU CARE ABOUT THE SAFETY OF YOUR CHILD, DO NOT USE CARE.COM
In our opinion and based on our experience care.com is a VERY DANGEROUS place to find a care giver for your child. We would very strongly suggest that avoid them at all cost if you care about the safety and well being of your children.
A family that we know hired a care giver through this company for their toddler. After hiring they found the person was a convicted pedophile. Does anything more need to be said? We have had four nannies from care.com.
#1 was a 21 year old closet alcoholic. #2 stole from us. #3 admitted to striking our 2.5 year old child while we were at work and we found she was an illegal alien. #4 completely misrepresented her availability and used her boyfriend as a reference claiming he was the husband in a family with four children for whom she had been a nanny.
He finally contacted us out of guilt to admit to the lie. We have spoken to many, many people who have had similar experiences as well as over billing issues. Be aware that anyone can post their profile on care.com - ANYONE. Any company can create their own positive reviews and post them through the help of others including employees.
Any company can create they admit to only collecting a cell phone number and email address nothing more. We were very thorough in our interviews and in contacting references. They hold themselves responsible for nothing as is evident in the terms and conditions content on their website.
AVOID THEM IF YOU LOVE YOUR CHILDREN AND WANT PEACE OF MIND THAT YOUR CHILDREN ARE SAFE. THAT TRULY SHOULD BE THE DECIDING FACTOR. THERE SIMPLY IS NO GRAY AREA.
No legitimate company would go to such an extreme to cover their own liability. On the contrary, they would provide a degree of quality, confidence and peace of mind. Such is the character and actions of a trusted brand. For the sake of your children, stay away from care.com
Care.com is a complete scam!
I wish I could give it ZERO stars. This website is a complete waste of time and they steal your money. When subscribing you get to "choose" your option for a 1 month, 2 month, or of 3 month, etc. subscription....... regardless of what you choose, they continually bill your credit card...... very very deceptive.
Not to mention, the way this website is set up and managed, it is extremely confusing and nearly impossible to find/communicate with possible job posters unless they are paying members too.
Don't waste your time, just go to your local craigslist community page if you're looking for a care providing job. I did, and after 1 day of craigslist hunting/posting ( FOR FREE), I found a great nannying job.
I am angry and disgusted with Care.com and wish I could have my money back.
Their site has a registration issue for teens. When a underage care providers parents go to register and verify their child they are presented with a few questions about their child such as "What is your childs name?" or "When is their birthday?" These questions are for verification purpose. When the multiple choice questions are meant to look like RandomName, RandomName, RandomName, YourChildsName they look more like RandomName, RandomName, RandomName, RandomName preventing you from ever verifying your child. In turn preventing your child from ever using their site to find work.
Unfair Trade Practices For Shutting Down Loyal 4 YR Employer Account
****HOW IS THIS FAIR THAT OUR NANNY WAS DRINKING ON THE JOB AND OUR FAMILY IS BEING PENALIZED THROUGH CARE.COM AND HAS LOST OUR MEMBERSHIP - we wrote a review because our ex-nanny was drinking on the job - she was kicked off care.com - then, she must have wrote a false review and now we have been kicked off care.com?????? Our family has done nothing wrong!!!! We were only writing a bad review to warn other families!!! *****
I have been an active member as an employer to find child care for my now 1 year old, 2 year old, and 4 year old since 2010 through your site. I was recently denied membership because of false accusations from a disgruntled nanny that we had to let go because she was DRINKING ON THE JOB! I have emailed your company and nothing has been resolved. It is very sad that we are being penalized for letting a nanny go who was drinking on the job and then who went to Target with our Target card and racked up over $1100 in unauthorized charges which is a felony. There is a police report on file and we are disputing the charges with Target and Wells Fargo. I think the process of which you terminate someone's membership is unfair. Please re-instate our membership. We have done nothing wrong except let a nanny who was hired through your site go when she was caught drunk driving around with our child who is only 1 years old. I am appalled at the way this is being handled!
Before being terminated, an employer or employee should be called or emailed to verify the information is true or to be able to submit counter evidence!