Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
136 ‘Care.com’ Reviews
DISGUSTED SENIOR/DISABLED WOMAN GOUGED BY CARE.COM
I signed up with these folks 3 months ago never realizing they were locking me into a contract where they would automatically empty my bank account every 3 mos of $75. I spent about $35 to sign up, then over $100 for a housekeeping /maid service that was completely ineffectual. I tried to reach them via phone, email and Facebook because they "guaranteed their work or said they'd come back and "do it all over again". and they never replied. Now I get a testy email from care.com complaining about the fact that they couldn't process my automated subscription. Tried to contact them to cancel subscription via their phone# and there isn't any option at that # to make a complaint or cancel a subscription. Through their website when you push the option for canceling your subscription it connects you to the page where it again informs you that you need to pay your subscription and gives you a form to fill out for a new credit card. Since I have tried 3 different methods to cancel to no avail all I can do is cancel my Visa and wait 10 whole days for a new one to arrive. I am really angry at this company For a company that lists the word "care" in the title they certainly DO NOT CARE!!!
Shame on You care.com #udon'tcare.com
I was with care.com since 2011. In the beginning I got tons of responses from legitimate future customers. I had no problems getting work for caregiving and dog sitting.
I've recently cancelled my account because they are stealing my money. No responses in 3 months except for scam emails and texts and replies from caregiving companies. I made twice the money finding customers from care.com and sittercity.com than working for a "recruiter" type of company. I'm so mad and disappointed that this company has the nerve to abandon their original business practices and cheat all of us caregivers, teachers and sitters.
What a huge SCAM.
SHAME ON YOU!
Orange County, CA
I signed up for the free plan as a job seeker. The ONLY people who have contacted me for a job were trying to scam me. In the 2 weeks I was a member I had 4 different people all trying to scam me. It was absolutely ridiculous. This site is essentially a way to advertise yourself to scammers....nothing more. I hope this site is shut down ASAP. DO NOT USE.
False advertise. Tutors
I Need a Tutor for middle school. Sign up and paid. The SHSat tutors records shows that they log in once a month or some once in 3 months. "Yes I should sit and wait for weeks for respond , Check your records your tutors dont respond. " Never again !
They should be arrested for stealing and illegal business practices. I have an excellent back ground in child care. I spent two hours filling out a detailed profile and paid to be a premium member. I applied to 18 jobs and received one response. The response came from a woman offering a nanny dream job - she had a private cottage on her property on the river for the nanny to live in, the job paid twenty dollars an hour bs bs and more bs. What she really wanted was to obtain a network of girl friends to watch her children for free, as she told me she had no money, so she could maintain her partying life style. Oh and the cottage did not exist either. I soon realized that all the wonderful jobs advertised on care.com were fake jobs that they had made up. I had to cancel my bank card, so care.com would not continue to help themselves to my money and have my bank issue me a new card. Oh and I also started receiving a lot a spam phone calls after signing up with care.com. So obviously they sold my phone number to partners in scamming crime. So I spent a lot of my time and 20 dollars to be totally scammed over.
its not worth it
you pay for the premium membership so you get hired but not a single person responded to my applications. I uploaded a picture for my profile bio and it was not accepted. There isn't a lot of job listings in the area and nothing much to choose. So I cancelled my account and they can charged my cc. I am very unhappy and most likely will not recommend this site. I will just find a job on the newspapers or from a family friend I know for extra income. I'm sorry. It's not worth it checking my empty inbox......
I had been a member since 2009 and was terminated for no reason.
I am sadly losing my caregiver of 2 1/2 years who I had found on care.com. I am a single mom to a special needs child, now he is a teen. I ordered a one month subscription this morning and updated my ad from 2 1/2 years ago.
This afternoon I was kicked off for no apparent reason. Care.com said they have the right to do this and not tell me a reason why. I feel I am being discriminated against and so is my son. I have been on their site since 2009 and now I am not good enough?
I am very frustrated because the woman on the phone acted like I did something wrong. If someone or something is discrediting my name, I should have the right to know about it.
This is so senseless and wrong and now how do I find a childcare person for my special needs teen?
Care admits that 90% of its profit comes from unauthorized billing.
Last shareholder meeting it was said in layman's terms that that the aggressive marketing has proven to be effective and profits should be coming in 2016. In recent years care has taking a loss because of the explosion in expansion in 16 countries an merging with other companies. Care.com targets fist time users who will not see the auto renew billing and is cashing in on this fraudulent modern tactic that is illegal in many states yet still managed to fly under the radar with the 200$ million that has been invested.
Care.com...horrible excuse for a company
I recently joined care.com in hopes of finding a caregiver for my elderly mother. Two days later I received an email from them informing me that I had been removed from their site. I called them multiple times to ask why and they refused to tell me the reason. After reading up on this website/business, I would not hire anyone related to this site to care for my dog let alone a human loved one. This business should be shut down!
UNDER INVESTIGATION BY THE FEDERAL TRADE COMMISSION
Care.com has and a long laundry list of corrupt dirty business that is finally coming to light with the multiple class actions suits that are upon them. The Ceos are running scared and the shareholders and pulling out. The fall of this horrid company with be a celebratory day for many. CHEERS
Nothing but scams
If you're serious about being a babysitter or nanny, do NOT sign up with care.com. I have experience babysitting, and still could not find a job on care.com. I assumed people did not trust me, so I paid $60 for a background check. Still no job messages. So I paid $20 for a premium membership, which supposedly puts you up high in the search results, which would give you more job opportunities. Only ONE person messaged me, saying they needed me and blah blah, then said they would contact me that evening to continue discussing, but she left me hanging. Besides that person who couldn't get back to me, I got THREE texts/emails from different addresses that were very obviously scams. So long story short, I spent $80 trying to find a job, but only got scammed over & over again. CARE.COM is LITERALLY the WORST website I've ever had the misfortune of joining. Do not waste your time.
I put my profile on Care.com as a potential employee in early January, and have only received one job offer for a live in position, although my profile did not indicate availability for a live-in position. I have applied to several other hourly positions to no avail, yet... I see those same positions being offered over and over again. I realize I am not paying this organization to bump up my profile (as suggested by Care.com), but I did not think that to be necessary to obtain employment, as I can easily pass a background check I do not have to pay for, have sufficient experience, and come with an excellent reference from my previous employer in the state I moved from. So, I decided to see if Care.com charges both potential employers and potential employees, and they do. From my own personal experience with this website, I can only deduce it's more profit motivated than anything else, and if you don't pay them to "help" you get a job or a caregiver, you won't get a job or an employee. On that note... I would advise both potential employers and employees to go with an organization that has a good reputation, and pay them for either services or employees. They run background checks on their employees, and they don't charge their employees for it - which already makes them more professional. Employees are responsible for their own taxes - which already makes them more professional as people, and those organizations WILL make sure you're happy with your service, or find you a replacement - without going through the extra expense and hassle of this website. P.S. They have a whole web page dedicated to fake reviews that rave about their services. They should be shut down from this sham.
Care.com is merging with UBER to start UBERFAMILY a pilot program in NY and the woman who is the CEO of care.com said this in an interview!!!!
"age and die in grace" with UBER and Care.com
What an atrocious thing to say .. what an ugly thing to say .. neither company is really a COMPANY that provides a service, they are technology companies that use social network platforms .. there is a difference between those companies and an established service organization.
That is the most atrocious thing, even their usage of the word care is profane; it diminishes what care is and to say Care.com is merging with UBER to start UBERFAMILY a piolet program in NY
"age and die in grace" with UBER and Care.com
is disgusting to contemplate .. that is like the DirectTV customer vs DishNETWORK customer eating an egg salad sandwich you found on the bus.
They let people scam you
I recently got a Babysitter off of this website and she scammed me out of money. When I reported her to them they deleted my account and did absolutely nothing about the situation. Be very aware on this website
A complete scam.
After two months of paying for premium membership and contacting dozens of "employers" I didn't receive a single response and realized that those job ads were all fake. Dating sites use the same tactics. They create fake profiles that are too good to be true to encourage people to subscribe. Too bad I can't sue them as it would be impossible to prove that those people don't exist. Besides, I should have known better. Why would somebody in their sound mind pay for something that is available for free on Craigslist? Well, I learned my lesson the easy way. It only cost me 40 bucks :) One more thing, when I decided to cancel, I found it nearly impossible to find the right page. They hide it very well.
Unethical and Deceptive Practices!
First of all there is NO FREE MEMBERSHIP! However they try to mislead you it is not any sort of membership. You can browse the website for free(like you would do anyway) but it is not a membership. ALSO be very aware that each membership will bill you each month automatically!!! You have to contact them to cancel or they will snatch the money from your bank account.I tried to use this site last year. I found a helper for a one time job. But I could not use the site after that, customer service did not answer me, so I cancelled my membership. This time I tried giving it a second chance looking for a job. After I paid again for what they call a premium membership I can not apply for any jobs. After too many emails and ignorant responses from their customer service I am told I have to pay again for a separate membership to apply for a job. But they did offer me a 20% coupon off if I want to sign up again. The thing is there are online coupons for 35% off to join! I never trust a company that gives new customers a better deal than existing customers. It usually means they do not care about you once they have your money. Tried giving it a second chance but regret it. Who ever owns this site is getting filthy rich off of your money to run a second rate website.
What's Behind care.com's Deceptive Business Practices
This company (care.com) uses predatory, deceptive and fraudulent marketing techniques to advertise their business. It is a "Bait-and-switch" model. They advertise and actively promote their One Month Premium Membership. Once they have your credit card information, they continue to charge you without providing receipts until you happen to discover their deception.
In addition, the people they offer are clearly not properly vetted. I had to pick through some very questionable prospects to find a qualified person. The two people I finally hired were known to me through other sources - in other words, at the end of it I really hadn't needed care.com at all, though the time I lost dealing with emails and strange people can't be recovered.
Care.com is WELL AWARE that their "disclosure" is difficult if not impossible to find. If it was so clear, then there would not be hundreds or even thousands of complaints about unethical billing practices! If you were SO SINCERE about your apology, you would notify your "clients" EVERY SINGLE TIME you billed them, which you DO NOT DO. Other companies have no issue doing that; I pay Adobe, the Times, etc. monthly and I know it's happening because THEY REVEAL IT by supplying a receipt. Your practices ARE DECEPTIVE and fraudulent AND YOU WELL KNOW IT. Shame on you.
Care.com Promotes Abuse
Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around the country).
In the beginning of 2014, Barb worked for a Mullica Hill mother who was so abusive to Barb and all who serviced her home (e.g. home builder, landscape contractor, electrical contractor, painter, etc.) that Barb would come home in tears almost daily under her employ. After a couple months, Barb could no longer tolerate her abuse and gave her notice. That woman was so vindictive that she trashed Barb's reputation on care.com and with no chance to defend against allegations, Barb's work profile was immediately terminated from that major job resource without a venue to defend herself. Barb never quit a job in her life and that work ethic, aside from the baby's well-being, drove Barb's attempts to modify the behavior of a narcissistic mother who could prove a challenge to Freud himself were he alive today.
In conclusion, care.com maintains a pay-to-play subscription model that indirectly allows unethical individuals such as this Mullica Hill woman/employer to conjure 'God knows what' to destroy the reputation of hard working individuals who, I might add, are not provided a process to defend themselves (e.g. employers who pay the subscription fees are given unbridled autonomy to destroy the livelihood of whomever they please).
We remain hopeful that an astute law firm will take up this cause to force care.com to amend their one-sided termination policy. At the very least, and without mentioning names, care.com should do a quick search on Mullica Hill mother-employers who have drawn an inordinate number of complaints. Guaranteed that one name will stand out amongst all others and that her profile will warrant further investigation. Subsequently, the nanny profiles that this deranged individual has so callously destroyed should be immediately reinstated.
I welcome comments from the nannies who have been displaced by the above Mullica Hill mother/employer. The mere fact that I need not mention her name should reassure those affected that together, we can legally put a stop to her unscrupulous behavior. In the mean time, let's hope care.com fixes the gaping hole in their business model.
To Care or Not to Care
I utilized care.com to find a nanny. Although satisfied with the nanny I found, I did not read the small print and would consider this company to be "non-user friendly." They had my credit card and debited $79.00 a month after I found a nanny. When I finally caught-up to the charges, they stated it was too late for a refund and took $790.00 out of my pocket for nothing. I would be very leary of a company that relies on small print to be trustworthy of finding someone to take care of the most precious commodity, your children. Very unhappy with their policies and slippery ways of doing business. When you have a good product, you do not need to rely on such tactics.
BOGUS HOME CARE SEEKERS
My home care agency has been listed as a featured agency on Care.com for 3 months. Initially, we were very excitied about the listing believing that it would generate at least a few leads that will translate into new clients. Well lo and behold, we were wrong! We've applied to almost 100 listings of people seeking in home care for themself or a family member...and out of all those application, we received only one response...which was no, of course.
I find it inconceivable that we have not received one legitimate client out of all our applications. We are a reputable, licensed agency, in good standing with NYS, have pictues, reasonable rates, offer deals etc...yet nothing developed! I also don't like the fact that I have not idea of what the outcome with the potential clients ie..client chose another vendor, client no longer require care, client passed away...anything! This is why I came to the conclusion that the majority of these home care seekers are bogus! Even the law of averages should kick in at some point!
There must be some way that these potential customers can be verfied as I do not have money to give away!