Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
It is so ironic that this company is called CARE.com, because they don't really CARE about using ethical business practices with their members. We were duped into the opt out automatic renewal monthly payment for 6 months of $35/month. Congrats to Care.com for duping a member out of $310. #1, why not make your automatic renewal an opt in process, rather than an opt out. In other words, your members have to check a box for wanting automatic renewal. #2, how difficult would it be to send an email every month to your members, reminding them that a payment is about to be processed. Also, use some common sense.........it is obvious to see that I haven't even logged on to the care.com site in about 6 months.....so why would I pay $35 a month for a service that I'm not even using? Care.com, google search "Care.com automatic renewal" and you will see lots of complaints from other members as well. If you want to stay in business, change your automatic renewal "policy".
P.S. CARE.com, do NOT slap me in the face further, like you continue to do with other members, stating your UNETHICAL policy. Change your unethical policy, and give all your customers their hard earned money back. Obviously it is an issue.
I posted at least 50 pictures on care.com and they won't approve even one! I kept trying and trying, it still didn't work! I even took new ones! This is ridiculous. You guys really need to set up a better way to do this because it's really pathetic!!!!!
A client who hired me through care.com ripped me off a shift's worth of work. When I complained to the deadbeat client and care.com, the deadbeat client wrote a false review of me on care.com. When I wrote a very nicely worded rebuttal to the false review, explaining that I was actually owed money and for month's by this client, care.com refused to let me post my rebuttal. Then, they cancelled my account. I know why. I was a free account, and the lying, thieving client's of care.com were paying customers. It's very clear. I am booked out solidly all the time. Today, I checked my client roster of about a dozen folks, and 100% of my regular, paying clients came from care.com's competitor's site. I guess it's no loss, but what a dirty little experience over such relatively little money. This is my LIVELIHOOD, and here I get stolen from, lied about, and care.com backs the crooked, lying thief. Very dishonorable. Further, some poor lady paid like fifty bucks for a background check on me the day before they cancelled my account, and now has no way to contact me. I bet she is TREMENDOUSLY pleased. Wow. Anyway, after reading all these cc fraud complaints on this site, I'm so glad I never gave care.com my cc#. Shudder, shudder! At least there's one positive to this trashy little story. What a dirty little experience. Ug. They should be called idon'tcare.com, because guess what? They don't...
I did find a babysitter through care.com. However, before registering for their service, be forewarned that they will try to deceive, trick and over charge you. Just look at all the complaints. If you give care.com your credit card number, I can almost guarantee you'll regret it.
Billing scam. Beware. And the service is not good either. Very expensive. They thrive on billing people continuously even if u sign up for a month. They say, it is in the fine print !!!!
If I could give no stars, I would. I signed up for one month of use, or so I thought. They have continued to bill me for months. There are no invoices/email of any kind sent. There is no notification whatsoever sent to you that the billing will continue. Apparently, if you don't cancel after a month, the will continually bill you. I have disputed the charges with my credit card. Care.com has agreed to credit me one month out of the many that they have billed. Beware of being scammed by them. Their billing practices are unethical and deceptive.
I am a "premium member" as a care giver which means I pay annual dues to the website to get job postings faster than the non paying members and I show up higher in search results to local families looking for help.
Everything was fine until I paid my annual dues a couple weeks ago but my background was not updated.
Not only was it not updated, but my social security number was suddenly coming up as "non verified" which makes me look like a liar I guess.
I tried to pay the $9 fee to update it.... four times... and got a message each time saying that there was an error and it wouldn't work.
However, I did get charged $9 four times on my bank statement....for a service I never got.
I've messaged the care.com 8 times now and still no response that is not completely automated.
I have filed a complaint with the better business bureau and will not be recommending the site to any more of my friends and family....I have gotten many people to join this site over the years and I am starting to regret sending them any business because when you're a paying customer and you need technical support....
THEY ARE NO WHERE TO BE FOUND WHEN YOU NEED THEM.
HANDS DOWN WORST CUSTOMER SERVICE I HAVE EVER NOT RECEIVED ANYWHERE FOR ANYTHING THAT I HAVE EVER PAID FOR.
Where does one begin with reviewing this company? I believe you start with the numerous complaints made on virtually every website discussing Care.com. I almost paid money to this site. I am so grateful to have read the reviews of others before I made such a mistake. As a business they have the right to charge a fee but the way they do it appears fraudulent to a majority of users. Customer service appears to be extremely poor and it also appears that they send people to review sites such as this posing as real members. The idea for care.com sounds wonderful but it ends up being anything but wonderful as a time and money wasting experience.
Both employer and potential employee must spend $40 to begin any sort of communication. Why would a job seeker have to pay money to get in contact with an employer? And what exactly are you getting for your money? As far as I can tell, you aren't getting a more qualified pool of applicants. And it appears by many of the comments here that many job seekers are finding false ads.
The form one fills out is entirely useless. The potential employee does not set the pay, the person doing the hiring does. Using five dollar increments is also ludicrous. This forces people to either set ridiculously low or high value to certain jobs. Realistic wages are not the norm for this site. I have seen a list of applicants most agencies would never hire for their lack of experience but who think they are entitled to $20-$25 an hour for babysitting. I think if many of these people would go searching for work at a hospital, school, or home health aide agency they are going to be in for a rude awakening.
Pay is almost always negotiated after the interview process and not before. Pay is determined by your experience and skill set. And in many cases when it comes to caregiving jobs, it will be an outside agency who sets the pay scale and not the parent or relative.
It also appears from member reviews that many applicants don't show up for their job and likewise employers from this site may ditch the applicant with little to no notice. This can happen in any job situation but it must be especially disheartening to those who have paid a hefty fee to either find a job or a caregiver.
I don't easily anger but the short-lived experience I have had on care.com has left me frustrated and disgusted. Care.com runs their business more like a dating service than a reputable job seeking site. It is my opinion that care.com preys on the vulnerable (those looking for help for their loved ones as well as care givers who are desperate for employment).
Not a good experience. I think I am going to put up some fliers at my local churches. At least it is free!
I have hired 2 fantastic pet sitters this year. The first one had a paid membership which made communication easy. The second time I posted a job, I got 9 applicants within 24 hours, and of those 9, one was able to sneak her email address in her response so we could email directly. Good thing that I found her to be the most qualified.
The website is awkward to use, but most of the applicants have been satisfactory. There was only one response of the ~15 across both jobs that was a definite no thank you.
I am glad for having found Care.com, and will continue using it and refer friends and family.
I have had a paid membership for several months. Care.com backgrounds checks on potential employees are basically worthless. Minors put in fake birthdays to appear over 18. Just too expensive for what you get.
I have signed up for care.com premium membership in September 2011. Apparently, somewhere on the website the fine print says that you'll be billed continuously on the monthly basis until you downgrade the membership. I have not noticed that and have been billed by care.com for almost two years now with no notifications or statements whatsoever. My mistake was using the credit card that is rarely used otherwise and being overwhelmed by a suicide in a family at the time, hence is the need for a nanny and negligence to check the credit card charges.
However, regardless of my failure to monitor family finances, care.com is an unethical and immoral company. Clearly, their system is set up to make revenue dishonestly, taking advantage of people instead of fairly charging customers for the services they use. Respectable companies ALWAYS notify their customers of recurring charges. Care.com doesn't care about reputation or customer loyalty.
There are dozens better and safer ways to find a babysitter. Care.com charged me $700 for using NONE of their services in the past 22 months. They didn't respond to my email either. Please don't contribute to this scam and don't let such shameful practices proliferate.
Ok in order to actual see the sitters/nannies you have to update and subscribe, however after months of not finding someone to meet my needs or provide background checks, I cancelled my subscription but I'm still charged for the remaining subscription. No contact number to verbally talk to a representative (only Email). Very expensive, after a while. Also several people I asked for a background check, none was provided. I'm assuming the sitter have to pay for that service?!?!
Using to find sitters, not impressed. Simple navigation is a pain. I am a "premium member" (wish I had read reviews before) and now have to remember to cancel. Simple things like blocking users (if facebook can do it, they should do...I mean to make it so certain users can't see that you are advertising again...they say ads are public and that's that...if you are in a small town you are out of luck!). Several times I have tried to reply to a sitter who has answered my ad and received the message "that "care.com does not recognize that user" - well, what???
Yes I have found a few people, but they don't have references or reviews available online, so it's no better than craigslist imo (which is also not great, but it's free - and has so far been more helpful...)
I have been on care.com for several months and have not gotten a single job. I get all these emails about job postings in my area and then i apply, and nothing. Nobody ever responds and it is because posters are charged for replying to you. If you are going to post a job, put your email address on it so that job seekers and email you directly. I deleted my account because it was such a joke.
dont join they will auto auto charge your credit card after you join one time.
I paid for 2 months of the membership and got in contact with a few different sitters but I didn't keep a separate file of their contact info since they had written it all down in their messages on the website. After I downgraded to the free service Care.com put xxx's on all of the contact info in the emails and said I would have to pay the monthly fee again to be able to use the info I had gathered. I don't feel I should have to pay a second time for information I had already purchased. I will never use them again and don't recommend anyone else should.
It isn't the service, it is the billing policy that is a racket. I don't trust this company.
I was a care.com member for about five months and every thing was going fine. I received many offers for a nanny postion. When people we’re interested in my profile Care.com did a background three times, ordered by other members and came out perfect. I am well educated from Poland and have a college degree in three different majors. I am an Excellent Nanny and house house managing references with long term work friendships with my bosses. My job ended because a handful of my employers moved to different states. Basically I am the perfect candidate for any nanny or house job. After, I took the job from care.com and then I quit after three months, not because I don’t like the girls (four) that I took care of or my responsibilities, I just never liked the mother and I decided to quit. She was so upset, and gave me a terrible review; even though she told me that I was the best and finally she was able to leave the girls and do another duties A Couple days after care.com closed my account with no exponation and reason. They mention something about complaint but they told me that they could do what ever they want. After that, I got email that I can reopen my account again, but I tried and I cannot. I’ve sent them an email to find out why this has happened, and they wrote back, that they made the decision and I cant ever open an account on care.com.I was surprised that every email or phone call was a different story about my account and this makes me very frustrated. I did some research about people who were removed from care.com, and I find out that most of them were foreign. Why is it that this should happen in U.S, where people from around the word and discrimination are prohibited? I would understand if they removed members, but they should have a reason, not like in countries where in communism the owners can do anything without explanation. I lived in U.S. for twenty four years, and I never had that bad of a experience here, and I hope that care.com will finally get the point that every person should be allowed to know why he or she is removed from the site
Both my Husband and I have tried to register with this site. My Husband actually managed eventually to be "Approved" by them. But not because he did anything wrong. He was advertising as a dog walker, so he put pics of himself on his profile walking his dogs. Those pics were " inappropriate" What? just regular pics of a dog walker walking his dogs. for a advert seeking a dog walker. Hmm, imagine that? what a shocking thing to post photo's of.
Today I decided to set up my own profile to advertise as a baby sitter and I was "disapproved" too. Apparently my REAL name and my REAL address were not real after all, or incorrect. I guess they know me better than I know myself!
I find this website very suspicious and I would say they are only interested in applicants who are willing to pay, because they seem to make it totally impossible for people to register and use the site for free. even though they advertise free access. You want to try before you buy right? especially on a site like that.
I have never been disapproved of anything in my life before and this totally dumbfounded me to be denied for what seems like nothing at all wrong.
I would not recommend care.com to anyone and I would say to anyone thinking about trying it. Do not bother, it is not worth the hassle and constant frustration. My husband has been using it for over a year and got nothing out of it at all.
BEWARE! and do something more productive, try old fashion newspaper advertisments instead !!
Worked for a customer for three days withing a two week time frame. Cust called on Monday to resched to Tues. No problem agreed to do.
After agreeing to this cust went on line and reposted job I was currently doing with and excessive amount of added duties. Politely responded could not handle what was wanted. Cust then proceeds to go on this hell bent revenge mode with email and text threats. Then six days since I was at the place of work client accused me of stealing from them. Called care.com to warn them of a brewing problem and was told if a cust posts a bad review you will have a chance to rebut any and all accusations. THIS IS AN ABSOLUTE FALSEHOOD. Care.com closed my account without ever hearing my side. DO NOT DEAL WITH THESE PEOPLE... THERE ARE MUCH BETTER OPTIONS OUT THERE, PERIOD!!