Carbonite Reviews

Carbonite
Based on 2 Reviews
Review It

About Carbonite

Computer problems can be devastating especially if your personal files or work files are lost, destroyed or deleted.  We have been increasingly led to rely on the information stored in our computers because it stores information and makes working and other tasks much simpler.

Carbonite is a service used to backup computers and restore your computer’s files whenever necessary.  It is programmed to automatically backup your files to Cloud and then transfer them to Carbonite’s secure data centers where they are stored.  As a precaution, your files are encrypted before they are copied from your computer and they remain encrypted after they are transferred.

Carbonite makes it easy and convenient to access you files online using your computer or through other computers.  It is also possible to access your files though Carbonite's Smartphone applications.  Additional features allow you to schedule backups at your convenience, monitor the status of backups, and manually add or remove files to the backup.  Carbonite also monitors your backups; they will notify you if they feel the need to bring something in your backup to your attention.

There is a 15-day trial for both the home and business plans.  Free customer support is included in all of the plans; the support can be upgraded to receive a shorter wait time to access help.  One drawback to the customer support is their hours of operation.  They do not have 24/7 customer support available, this may pose a problem for many users.
 
There are three home subscription options, each one only includes backup for one computer.  All of the home plans include unlimited backup.  The basic Home package works with Apple and Windows platforms, it costs $59.00/year.  The HomePlus Program is $99/year; it includes a backup of external hard drives and is only available for a Windows platform.  HomePremier is the highest level, it includes automatic backup of external hard drives and can only be used on a Windows platform.  The HomePremier edition costs $149/year, its two distinguishing features include automatic video downloads as well as the availability to have a copy of your backup shipped to you.
 
The three business plans include free installation and configuration, external and NAS backup and free customer support.  Small businesses can purchase Carbonitepro for $10/month with 20 GB of backup, additional backup can be purchased when need be.  The basic Business plan has 250 GB and costs $229/year and the BusinessPremier plan offers 500 GB of storage for $599/year.  Both Business and BusinessPremier customers can purchase additional storage, 50 GB for $46/year, and 100 GB for $89/year.  
 
You may end up as a customer for life because once you cancel you will no longer have access to your information; if you need data from a previous backup for any reason, it will not be available to you.

Related Articles

2 ‘Carbonite’ Reviews
Sort Reviews By:
Guest

Not For MAC Users!

Reviewed By DD on October 18, 2012, New Jersey

One Star is too much for Mac users. They had an upgrade which made my Intel Mac very sluggish and non responsive. I brought my computer to my local technicians who determined it was Carbonite. After many phone calls and emails Carbonite said they could not fix the problem and that I should just delete their program. My out of pocket expense was $550. Their response was, why did you bring it to a repair shop without authorization. They are a very poorly run company. Would not recommend trusting them with your data.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
No Comments Yet
Your Comment
Guest

Laggy, Slows Down Computer, Horrible Backup Speed

Reviewed By cyberLance on June 9, 2012, Charleston SC

I switched to Carbonite over a year ago. That was a mistake! The backup speed is very slow after you reach the first 50GB. The system often hangs, and customer service is absolutely horrible.

Did You Find This Review Helpful?
out of 0 People Found This Review Helpful
No Comments Yet
Your Comment

Leave a Review