CampingSurvival.com Reviews

I bought 8 solar lights that aren't working consistently. Sometimes they don't come on at all and I charged them according to directions. I tried to call the company, and they just hang up.

This may be my first review/bad review I've ever written. Camping Survival doesn't stand behind the product they sold me.

The first multiple times I called for help they were very polite but continually reassured me that trouble shooting would make everything better. After a month, it wasn't their problem anymore and told me to talk directly with Alexa Pure, which I did.

5 months later after Alexa Pure is giving me the same run around (I've spent, no joke, 35 hours either on the phone, trouble shooting or cleaning the product I bought) Alexa Pure said because I didn't purchase the product through them I had to deal with where I bought it from.

Each phone call is the same, the run around, me trying to be polite since it's not the person on the phones fault that their company won't help, then sending me a replacement part that will fail after less than a week! With the reassurance that if it doesn't work "this time" to call back and we'll figure something out.

Nope, I've had 4 or 5 replacement parts sent and the same thing each time. After 4 and a half months I get the explanation that their warranty is only good for 30 days, unopened and unused, lol. What?! How is someone suppose to know if it works if I cannot open it or try it!?

Then of course when you do open and try it they spend the next 6 months trouble shooting and sending the same replacement part over and over with no success. They would have saved money and time by just refunding me the first month like I wanted.

Noticed they had WaterBricks significant'tly cheaper than Amazon, and, after reading positive feedback on other "survivaly" sites, I decided to give'em a shot. Order arrived promptly, as advertised. No complaints here. I guess the real test is what happens when u DO havaprob w/an order, but, ifu never get to that point, why fight aboutit?