BioTrust Reviews

About BioTrust

BioTrust, found online at BioTrust.com, is a new line of health supplements founded by nutritionists Josh Bezoni and Joel Marion that promises to include only top quality, all natural ingredients.

Josh and Joel created BioTrust in 2011 after learning that the health supplement industry in the United States is essentially unregulated. This means that not only do certain supplements not provide the results they promise, but some of them don’t even include the ingredients they promise.

As nutritionists who believe that nutritional supplements play an important role in people’s health, they decided to create a supplement line that not only has top quality, all natural ingredients, but that also is free from hormones, antibiotics, artificial sweeteners, coloring, flavors, and preservatives.

Their supplement line includes IC-5, which is their supplement for Advanced Insulin and Carbohydrate Management. Though many diets emphasize eating protein and reducing carbohydrates, BioTrust says that you should include carbohydrates in your diet, as long as your body is processing them correctly.

Their IC-5 supplement helps your body process carbs correct because it includes five different ingredients which BioTrust says has been proven to help your body maintain healthy blood sugar levels.

They also offer LeptiBurn, an advanced fat burning hormone supplement which increases your leptin levels, which helps your body burn fat. LeptiBurn includes six different ingredients which BioTrust says have all been shown to help your body burn fat.

A one month supply of any of BioTrust’s supplements range between $49.95 and $69.00, depending on what you are ordering. But all of their supplements purchase packages give you the option of purchasing two bottles and receiving a third bottle free, or purchasing four bottles and receiving two bottles for free.

BioTrust also offers a 1 year guarantee. If you return your empty or unused products within one year of the purchase date, you will receive your money back within 3 days.

If you have any experience with this product, please leave your BioTrust reviews below.

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240 ‘BioTrust’ Reviews
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1 Review

***100% Money Back Guarantee is a 100% LIE***

Reviewed By wendy shinsky on May 2, 2016, TX

Just this last weekend I ordered some products from this company (sold on what I was thinking was a Reputable and Honest Company).
FIRST-THE 100 % MONEY BACK GUARANTEE IS 100% BULL CRAP!!!!
SECOND- The buyer Does NOT get the opportunity to review the order before it is charged to your account. If customer service is unavailable (not in business hours when I ordered) your only recourse is to email them. I noticed an incorrect item was added on my order when the confirmation page showed after I was charged and I literally called and emailed them with 5 minutes of placing the order, asking that they remove the product and refund the amount of the product onto my card.
THIRD-They are quick to reply, which was nice. HOWEVER they answer just stating that they ship through a 3rd party company and cannot cancel or change and order once placed.
FOURTH-The options offered for compensation ARE NOT A 100% refund.
These were the choices given which to Biotrust constitute a 100% Money Back Guarantee
1. Either an immediate 25% credit of your total order can be credited back to your card (So why can't the full amount be credited back?)
2. A 50% credit of the total order amount (ie... if bill was $120-they would credit YOU $60) TO YOUR ACCOUNT WITH THEM FOR FUTURE PRODUCT PURCHASES FROM THEM)
3. An exchange of products for up to the amount of the product incorrectly added to the order. (This is the option I chose as I am praying the products are better than their customer service and still want to try the products).
None of this actually gave me what I or 99% of America would consider a 100% MONEY BACK GUARANTEE.
I sent an email response to customer service to let them know how unhappy I was and how DISHONEST this made Biotrust look and how Leary this made me of Biotrust all before I have even received a product. Again I did quickly receive an email from them stating they were sorry for the confusion. It stated that the Shipping was from a 3rd party company and unable to be changed or canceled and they confirmed they would be resending the product I wanted. From the details in their email, they also made it sound like it Was Supposed to be a great convenience to Me, that they were not going to charge me another shipping fee and from the wording made it sound as if I would normally have to PAY A RETURN SHIPPING CHARGE for any items actually returned to the company.
SO FAR, they seem Very Unethical and Dishonest in Biotrusts practices.
I will update my review on the Actual Products after I get them and have the chance to use them.
Lastly, You will get what seems like a million and one emails from them once you order something. The nice little books they show and will "send" you are NOT Actual Hard Copy type books (they are ebooks) you have to download. So if you prefer hard copied books or don't have a printer you’re just out of luck.
SO FAR I A VERY UNIMPRESSED WITH BIOTRUST.
************SO*******BEWARE*****WHEN ORDERING*****BE EXTREMELY CAREFUL AS THEY ARE VERY GOOD AT THE UPSALE OF PRODUCTS AND NOT MAKING THINGS CLEAR AND IT IS EASY (WHICH WORKS TO THEIR MONETARY ADVANTAGE) TO MESS UP YOUR ORDER AND NOT KNOW TILL AFTER YOUR MONEY IS BASICLY STOLEN(in my opinion)***********
I will state now, that I will be leaving this review on other sites as well to warn the masses before they get ripped off by the billing and selling practices of Biotrust. I am a real consumer and not a bot. I am on face book and you can find me by name and message me if you have any other questions.

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Tim
May 09, 2016

Hi Wendy,

I hope this finds you in the best of spirits, and I hope that you have enjoyed a nice week. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition, as well as a member of the BioTrust Science Team and Fitness Team.

I am remiss to read your review, and I’m terribly sorry to learn of your disappointment. My hope is that you allow me the opportunity to do everything I can to take care of you and ensure a completely positive all-around experience.

Before proceeding, I do want thank you and commend you on leaving such an elaborate review of your experiences. We graciously accept customer feedback with open arms, and while the majority of that is positive, we invite constructive criticism as well. After all, who better to tell us how we can improve than our customers. Our goal is to provide you not only with the highest quality, most efficacious products but also world-class customer service.

To speak to the theme of your review (i.e., money-back guarantee), we most certainly stand behind our products 100%, and your satisfaction is guaranteed. If you are unhappy with the products, we will promptly and cheerfully issue you a refund even on empty bottles. You can find the details of our return/exchange policy on our website; simply select the Return/Exchange Policy link from the bottom of any page on our site.

As noted there, in order to get said refund, we do require that empty and unused bottles be returned within 1 year accompanied by a return merchandise authorization number, RMA, which will allows our distribution center to associate the returned package with your account. If you decide to return the products immediately after receiving your order, you are more than welcome to do so. Just give our customer service team a call or e-mail, and one of our customer care specialists will cheerfully assist you.

That said, we know that you came to BioTrust for a reason, and I do hope that you allow us and our products the privilege of accompanying you on your journey to improved health and fitness. After all, you are protected by the one-year money back guarantee, and we will refund even empty bottles; so, it’s worth giving the scientifically-backed products a shot. I would like to make myself available to you as your own personal nutrition and exercise coach. I would consider it an honor to provide you guidance, support, accountability, and encouragement as you progress toward your goals. Please feel free to contact me directly at tskwiat@biotrust.com at your convenience.

Speaking to your concern about the e-mails, I’m very sorry to hear that you don’t find our daily health and nutrition tips to be beneficial to you. The overwhelming majority of our customers look forward to reading our newsletters, learning about the most recent research, and gathering advice on how they can improve their health and fitness. If you would like to unsubscribe, however, you are more than welcome to do so at any time. You can do so by accessing our Support portal on our website, or you can simply scroll to the bottom of any e-mail newsletter and select Manage Email Subscriptions to your preference.

With regard to our free reports, I’m sorry to learn about your disappointment. We spend an enormous amount of time and resources in creating these free resources for our customers. We do provide them in electronic format (i.e., eBook), as our customers have informed us that this is their preferred format. This also allows us to provide our customers with the information sooner, and it also allows us the opportunity to create more of these valuable resources faster.

With all of that being said, Wendy, I invite you to contact me at your convenience. We’re here for you, and our ultimate goal is to help you achieve yours. I look forward to the opportunity to make this right for you and turn your 2-star review into a 5-star experience!

My best,

Coach Tim

GLENDA ANDREASSI
May 18, 2016

YOU DO NOT STATE WITH YOUR 100% 1 YEAR MONEY BACK GUARANTEE THAT IF YOU DO NOT KEEP YOUR EMPTY BOTTLES YOU WILL NOT REFUND THE FULL AMOUNT. YOU KNOW I BOUGHT 3 BOTTLES. THAT IS WHAT YOU BILLED ME FOR A PRODUCT THAT DID NOTHING. NO WHERE ON MY RECEIPT DOES IT SAY KEEP YOUR EMPTY BOTTLES IN CASE YOU WANT TO RETURN. ON YOUR WEBSITE YOU STATE 5.Returns must be received in our offices within 1 year from billing date. All charges (excluding shipping and handling fees) are fully refundable 1 year from the billing date. Exchange requests must be received by our offices within 1 year from the billing date. YOU NEVER STATE IF YOU DON'T HAVE YOUR EMPTY BOTTLE NO REFUND. I FEEL THIS IS FALSE ADVERTISING. THE LAW STATES What Constitutes False Advertising? Advertisements that contain representations that are false, misleading, or deceptive are an unfair trade practice and illegal under state and federal laws. To be found guilty of false advertising, it must be shown that the advertisement was deceptive in nature. Proof that the ad actually harmed anyone is not important. Moreover, the intentions of the advertiser are irrelevant, including if the false or deceptive advertisement was a mistake. - YOUR GUARANTEE IS AS GOOD AS YOUR PRODUCT. I HOPE YOU STAND BY IT AND RETURN MY HARD EARNED MONEY.

May 20, 2016

I want everyone to know Biotrust went above and beyond to make sure I was 100% satisfied with their handling of my complaint. They are now working on making sure their customers are aware they must keep their empty bottles upfront, on your receipt, etc.to receive the money back guarantee. They handled this better than I could of hoped. THEY DO STAND BY THEIR GUARANTEE!!!

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1 Review

I really want to trust these guys.

Reviewed By Kaelin V. on March 17, 2016

I recently ordered one of their products from through a promotion because they said in the e-mail that they are giving away protein powder to "earn my trust". To be honest, I really want to trust these guys, and they also said specifically in the e-mail that NO FUTURE CHARGES WILL BE MADE. But then again, I'm a little bit skeptical on whether they will make future charges and if I am able to avoid them without waiting for the error to occur first. But even if it turns out to be a scam and I do end up being autoshipped, i can always dispute the charges, maybe even cancel my credit card.

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Tim
March 19, 2016

Hi Kaelin,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. I'm also here to be your personal nutrition and exercise coach and to make sure that your experience with BioTrust is completely positive and enjoyable. Please feel free to e-mail me at any time at tskwiat@biotrust.com.

Thank you very much for your recent order! We are confident that you are going to enjoy BioTrust Low Carb, which we strongly believe is the best-tasting, highest-quality protein supplement on the planet. I'm looking forward to hearing your feedback.

With regard to your concerns, auto-shipments/subscriptions are not required. With that said, we do offer our customers the opportunity to choose this option—which provides significant per order savings and free shipping on future orders—during the checkout process; however, customers can decline this option.

I had our Customer Service Department check our order history records, and we were able to locate one customer named "Kaelin V." I just want to confirm that you did NOT select the auto-shipment/subscription option during checkout, so you should not see any future charges or shipments.

Thanks again for your order, Kaelin. Please keep us posted with your feedback, and if there's anything that I can do to help you achieve your health and fitness goals, please do not hesitate to contact me directly.

Thank you,

Tim Skwiat

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1 Review

Auto Billing For A Product That Does Nothing.

Reviewed By Screanam on March 7, 2016

I bought a bottle of BrainBright on a promotion for $5. Fine. I took the whole bottle, didn't notice any changes or feel any different. OK, it's just another un-needed supplement.
My problem is the automatic recurred billing. It was to be a one time $5 charge on my card. I made certain of that. So regardless, They've been trying to re-bill me $39 for 3 months now. Fortunately, I put the initial order in with a Visa gift card that only had 6 dollars and change left on it. I'm extremely cautious when buying from these marketing companies that offer something for close to nothing in exchange for a credit card number. So it was no accident that I gave them an empty gift card. My suspicions were right on 2 counts. First the product doesn't do anything, and second, they were going to keep billing me. It's also no accident that they auto bill and auto ship. People get this stuff in the mail, and never get around to sending it back. By the time the get around to contacting customer service, they're already in for a couple months. Then have to go through a hassle to return the stuff.
Just go to GNC or even the supplement isle of your local CVS. They have what you really need, and it's a reputable corporation taking your money.

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Tim
March 19, 2016

Hi Screanam,

I hope this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition.

First off, please accept our apologies for the tardiness in responding to your review. We greatly appreciate you taking the time to share your feedback about your personal experiences; however, we are very sorry to learn that it has been anything short of superb and did not match our intention of providing you the best products and experience.

At BioTrust, we strive for excellence in all that we do, and it’s our goal to create a culture built on integrity, trust, and compassion. We truly appreciate our loyal and outstanding customers like yourself, and it’s our goal to provide a completely positive all-around experience for you. Along those lines, we value all feedback and welcome it with open arms, and while the overwhelming majority of that is positive, we accept constructive criticism just the same. Who better to tell us how we’re doing than our customers.

With that being said, it's important to note that BioTrust does not require auto-shipments/subscriptions nor does BioTrust charge customers for anything that was not selected by the customer during the checkout process. During the checkout process, we do provide customers the option of a monthly subscription—which involves significantly per order savings and free shipping—but that is completely optional, and the customer is more than welcome to decline that option. What's more, customers can cancel/reschedule their subscription at any time by contacting our Customer Service Department:

BioTrust.com (Support Tab)
Support@BioTrust.com
(800) 766 - 5086

With that in mind, if you do believe that you were wrongfully charged, I want to make this right for you, and I want to make sure that we refund you completely. Please contact me at tskwiat@biotrust.com so that I can make sure that you're completely taken care of.

With regard to the product itself, I'm very sorry to learn that it did not meet your expectations. There is an extensive body of peer-reviewed research demonstrating the safety and efficacy of the ingredients in the Brain Bright formula, and they are provided in efficacious doses.

In addition to the robust research on each of the ingredients demonstrating their efficacy and safety, we have also conducted a collection of randomized, crossover studies on the finished product itself. Researchers from the University of Tampa found that after supplementation with Brain Bright (for just one week), participants improved concentration and accuracy on tests for short-term memory by 240% (compared to placebo). What’s more, supplementation with Brain Bright also significantly improved performance on tests for reaction time, processing speed, and attention.

With that said, as individuals vary, so too do results. Along those lines, we do recommend that folks experiment with taking 1 - 2 tablets at a time to see what works best for him/her. Personally, I use 2 tablets at once on a daily basis to garner both the acute (e.g., focus, attention) and long-term (e.g., cognitive health) benefits.

Lastly, I do think it's important to point out that products at major retailers (including those mentioned) may not be pure and potent. In a recent study led by the New York Attorney General's Office, it was found that 79% of the products tested (from major retailers) did not meet label claims. Admittedly, the testing methodology used may be questionable; however, the point is that I do warrant caution with regard to the statement that you made in this regard.

BioTrust, on the other hand, is committed to the highest levels of Quality Control possible. We do extensive research and testing on each of the individual ingredients as well as the finished products. What's on the label is truly in the bottle; nothing more, nothing less. We conduct thorough microbiological testing to ensure purity and potency and to make sure that our products are free from contaminants.

With all of that said, I am very sorry to hear that you're not completely satisfied, and I want to do everything I can to assist you. Please do not hesitate to contact me at tskwiat@biotrust.com so that I can help make this right for you.

Thank you,

Tim Skwiat

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1 Review

Help phone

Reviewed By Larry Toler on December 19, 2015

I noticed several reviews that said they didn't receive any help when contacted by phone. I've been taking their products for about 3 months and have called them twice. I received immediate help and was kept on the phone until completely satisfied. Also,I messaged them on facebook with a problem and someone from Biotrust called me the next day. I don't have any complaints been one of the better company's that I have dealt with online

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2 Reviews

Nothng

Reviewed By Christy Crigler on September 22, 2015

Been using several of their products for a few months and no change. As a matter of fact! I feel worse than I ever have.

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Tim
October 05, 2015

Hi Christy,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I am remiss to read your review, and I want you to know that I'll leave no stone unturned in helping you and making sure that you are completely taken care of swiftly and to your satisfaction.

Our ultimate goal is to help you achieve yours, and I want you to know that I'll be here to guide and support you every step of the way. While all of our products are designed to work and are based on extensive amounts of peer-reviewed research, I do want to remind you that you’re always protected by our industry best 1-YEAR Money Back Guarantee, which entitles you to a refund or exchange. If you are interested, please contact our Customer Care Team at your earliest convenience:

(800) 766 - 5086
Support@BioTRUST.com

I'm concerned to hear that you mentioned that you're not feeling so great. Because individual responses to dietary supplements may be as unique as one's fingerprints, it is very important to us that we document any type of response that you deem unfavorable. With that in mind, I do encourage you to contact our Customer Service team at your earliest convenience to report how you've been feeling, as we take these matters very seriously.

Also, I'd like to make myself available to you for additional coaching support. You mentioned that you've noticed no change since you started using our products, and I'd like to explore this in a bit more depth with you. I'd like to get a better sense of what you're striving to accomplish (i.e., goals), as well as what products you're using.

Along those lines, I'd like to provide you with guidance in the areas of nutrition, exercise, stress management, sleep quality, etc., which may all have a significant impact on your overall health, body composition, and performance. If you would be so kind as to e-mail me at tskwiat@BioTRUST.com at your earliest convenience, I would greatly appreciate it.

I look forward to hearing from you soon, Christy, and to helping you achieve your health and fitness goals.

My best,

Coach Tim

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