45 ‘Big Fish Games’ Reviews
I've used BFG for several years and been happy with the service, but after my last purchase 2 months ago I noticed they continued to bill me each month since, without my knowledge or authorisation. When I looked at my account details, it clearly stated that my membership account was inactive. Customer service sent a standard response about monthly subscription, the wording of which suggested it was a mass mailout i.e. lots of people have been affected by the same 'problem'. Something has clearly changed in their business model, which now basically involves taking your money for nothing. STAY AWAY.
Your Payment Info is Not Secure!
History repeats itself with Big Fish. This is the Second Time our credit card was hacked.
The first time was in October/2013. The payment information on file at BFG for my wife’s account was compromised.
When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership, she received a condescending, unprofessional response from their Customer Support Staff. And as is typical with this firm, the response was filled with rhetoric, a hollow apology and of course a denial.
Nothing more. No offer to research the issue; no review; no nothing. As a result, she vowed never to purchase games from their site again.
Honestly, I thought she may have overacted. So in March/2015, thinking it was safe, I opened my own account at BFG. I foolishly thought that not joining their Game Club and purchasing games without having my payment information kept on file would be safer.
Well, I was wrong and as usual, my wife was right. My credit card information was compromised. Again a credit card that was used only to purchase games at Big Fish Games was compromised.
Coincidence? Hardly. Not BFG fault? You have got to be kidding!
Fool me once, shame on you. Fool me twice, shame on me. I will not be fooled again.
Stay far away from BFG. They may have the monopoly on PC Games, but there are other more reputable firms out there. Hopefully, more people will realize what scum they are and find other sites or more enjoyable activities to take up their time.
I know we have.
Not a free app
This game is not free it is the most expensive game out there, they say you can play for free but you can't they give you so few chips and all the games cost so much to play you only get a few spins a day, and if you say something bad about your experience with the game on their facebook fan page they delete you from posting so no one will see all the bad reviews. save your money there are loads of other games for free on facebook. if i could give this app zero stars i would,
Honest Company- But Has Issues
If anyone posts here about BFG being a scam and getting billed inappropriately, it means they are too stupid to read the clearly understandable terms of service.
If you choose to join the club you will be billed monthly and get a free game credit for each month. Which means all the people posting here who claim to have been billed for X months should have X number of game credits for free games on the website.
You can drop out of the club any time and keep playing your games already purchased games.
That said, BFG has gone down hill in the last year. No longer a forum where members can just chat with each other. No longer a Live Chat to contact Customer Service. Games for Macs are being released with technical issues.
I am borderline remaining as paying club member at BFG. There are really good deals but I feel quality of experience belonging to the website has declined rather dramatically.
Still- they are legitimate and 99.9% of those claiming this is a scam company simply did not bother to read the terms and should probably not be using the internet.
I have been buying and playing Big Fish games since 2012. I have never had a problem with them making unauthorized debits from my PayPal account. When I joined, I was given the option to become a member of their game club, in which they would deduct a payment every month, whether I purchased a game or not. I declined. I preferred to wait for the sales, in which games were often offered for nearly half off of the original price. Which is why I am genuinely puzzled about all the complaints on here. And no, I do not work for Big Fish. I wonder if people are not checking to see if they have mistakenly signed up for the club? Also, are the ones who are complaining checking their Pay Pal authorized payments? Here's how to cancel it: Here’s how to cancel a subscription or recurring payment:
1.Go to www.paypal.co.uk and log in to your account.
2.Click ‘Profile’ near the top of the page.
3.Select ‘My money'.
4.In the ‘My pre-approved payments’ section, click ‘Update'.
5.Select the merchant whose agreement you want to cancel and click ‘Cancel’.
6.Click ‘Cancel Profile’ to confirm your request
I hope this helps!
Big Fish games website is a Scam
they will charge you 10USD per month on your visa card wihtout let you know.. this is a scam website. dont give them your visa card number.
Big fish casino is rigged
Buying chip & gold packages from big fish casino, is like going to the bank, with drawling money, taking it home, ripping it up, and flushing it down the toilet!
The games don't pay, it's not uncommon to spin zeros 50 plus times on all slots.
Have you ever seen roulette drop nothing but red in 49 spin?
The more you spend the quicker you lose. 15 min before a sale, the already tight slots get tighter.
It's a nice setup, but ran by greedy executives, with zero marketing or customer service skills.
Save your time an money!
I bought one game in January 2012, and without my authorization and without me knowing it, Big Fish has been charging me £5.39/month for 23 months.
Theives pure and simple
I signed up for a game and realized they were debiting me monthly for some club. I canceled immediately in 2011. In 2013, they debit my account for 2.11 and then once that went through, immediately debited me for 265.00. I've disputed both with Paypal and my bank. This is pure theft and this company is dishonest and immoral.
I loved this company for a long time and used to support them with gusto. Until this morning I get a fraudulent charge for Big Fish Casino of $1.99 and a whopping $245 in the middle of the night.
Great Customer Service
I really like Big Fish. The company makes its terms of service and return/refund policies very clear, and if you do make a mistake -- as I have done -- their customer service department gets back to you immediately and solves the problem. Customer Service is amazing at Big Fish!
The games are very good -- the Grim Tales for Mac OS, though, have been pretty hit or miss: sometimes the hints work, sometimes not.
My advice? Try the games for an hour, of course, and know the terms of service before you buy.
Had not ordered a game in over 2 years. Then all of a sudden last night I get two emails from paypal stating that I had ordered Big FISH Casino Ruby. They charged me over $250. I have never played any gambling games. I just filed a dispute with Paypal and hope to get my money back. If this is such a great company, why can't we talk to a live person to see what is going on. This is completely crazy. Do NOT link your paypal with them, you could regret it one day!
I bought a gift certificate using PayPal nearly 2 years ago, and wake up this morning to find that they've charged fraudulently charged me over $300 for Big Fish Casino and Big Fish Casino Ruby. Apparently having purchased something once via PayPal gives them licence to submit more charges without having to verify with a password. I've now had to dispute the charges with PayPal, and will be filing a police fraud report.
Avoid like the plague.
saddens me to give what was once great so low a score
i had been a member since 2005, and for many years recommended BFG to all my friends,, having just cancelled my account in August 2013, i just can no longer do that, starting with "visually appealing prices for overseas people(they rounded up to make the price have the 99, at the end,) to gm after gm not working, to low quality ce games, to closing chit chat with 1 days notice, to auto putting the casino on everyones gm, to closing live chat (while at the same time saying its tempory) to firing so many, to having ftp games that have been out for a while as tgt....
this is not the company i fell in love with, not the company that worked out cs issues so fast it was like magic, not the company thay treated its customers with respect, i see people begging for help on thier fb page,,given the same copy paste answeres (if any)
i do not recommend bfg,,,any more
Stole my money
I caution you to be careful with this site. After purchasing one game from them (and after a game club mishap trying to cancel my account), someone using my account bought a casino basic and casino ruby package. They stole 251.98. Thankfully, paypal is on my side and refunded me the money or else is never be able to contact them to ask them how to get it back.
Playing over a year. Like today, you buy chips, in five minutes they're gone. It's like once you buy, they program your account to lose. "awareness" s just another word they use for stealing. Very few HOURS, if ou can find them, let alone days you can actuall play, win a little, and have fun.
Brilliant website and great customer service
I have been buying games from Big Fish for three years now, and I can confirm that there is definitely no scam. I started off buying just the occasional game, and then I decided to become a member of their Game Club, because I found it worked out better value, as I started to purchase more games. When you are buying a game from Big Fish if you are not yet a member, you are given two very clear options. You can choose to buy just the one game, or to sign up for the Game Club. You simply have to make sure that you have selected the right option. Anyone who thinks it's a scam must be rushing through the purchasing process. I don't why people can't just read things properly. It's really not difficult! Anyway, they have a fantastic selection of games, and constant sales, offers and deals. I have got countless games free or at low prices.
Also their customer service is fantastic. They really go out of their way to help you, and as quickly as possible. I had one game that I was unable to play because it kept asking for a security key, and the person at BFG who responded to the email I sent them not only provided me with the key for that game, but also keys for all the other games that I had downloaded from them over the past three years JUST IN CASE any of them should ever have the same problem! I mean how helpful is that?
It's interesting that the reviews on here are either very good or very bad; there's not many inbetween ones. I think the dissatisfied people are simply not reading the detail. It's amazing how many people can't be bothered to do this and then start complaining that they have been conned.
This is just too funny. Seriously BF if you gonna try and up your ratings can you please do it less obvious! We all know these 5 star ratings are coming from someone associated with BF, because why else would there be a 5 star rating right after a COMPLAINT!! Come on now.. ARE YOU THAT STUPID!! Yea your games are fun, but you rip people off!!
USED to be a good company- NOT ANYMORE- avoid this company
I've been a customer of Big Fish for 5 to 6 years. Most of that time they were fantastic! Their games were fun, safe and reasonably priced. In the last year thing have gone downhill fast. Lots of unresolved technical issues. I updated my system to Windows 8 and lost all my games. I spent 10 weeks emailing customer service to resolve the issue, even downgraded my system back to Windows 7 and could not get the games to activate. The emails kept telling me to do the same thing over and over (I sent them screen shots each time showing them I'd already done it) and when I complained I got a new instructions to change something in my computer to allow their activation. IT ERASED MY MASTER BOOT DRIVE! (In fairness Windows should have some sort of pop up that says don't delete this even if technical support says to- it's your freaking master boot drive). I had my hard drive rebuilt and managed to get a few games that were still working back on. Called customer support and demanded a refund for the rest. To trier credit they did so I felt I should I give them another chance. Now nothing works again and nothing new can be downloaded. I called again and found out that in the last few weeks they got rid of their live telephone support.If you're a Big Fish member you can contact online live chat support and maybe that will work.