About Basic Talk
BasicTalk is new type of telephone service which uses your current high speed internet connection to provide customers with an affordable home phone service that is easier and cheaper than competitive providers.
Voice over Internet Protocol, or VoIP, is a type of phone connection which uses the internet to provide service rather than traditional phone lines. This type of phone service is quickly replacing traditional service, with a wide variety of providers like Ooma, RingCentral, and the well known Magic Jack.
Unlike other VoIP service providers, though, Basic Talk says that they do not charge users for the device necessary to make the phone/internet connection. Their BasicTalk Box is free of charge, and monthly service only costs $9.99 each month plus taxes.
Not requiring payment for the device and promising that $9.99 is the permanent cost of the service and not an introductory price, as well as no annual contracts, no hidden fees, and no extra charges for members that want to keep their previous phone numbers makes Basic Talk one of the cheapest VoIP options available.
Setting up Basic Talk is also incredibly simple, according to their website. They claim that all you need to do to successfully get service is to connect your BasicTalk Box to an open port on your Wi-Fi router.
Once the box is successfully connected, all you have to do is find and available home phone and plug it into the box. The website says that these are the only steps required to fully set up your phone.
Interested customers can purchase the service and the necessary equipment from their website, BasicTalk.com, or from a local WalMart which is a registered retailer and Basic Talk supplier.
And though the website says that you should be able to do everything yourself, they also provide regular Customer Service representatives to help you if you need support or have any questions.
If you have any experience with this service, please leave your Basic Talk reviews below.
3 ‘Basic Talk’ Reviews
NO SCAM HERE - Save $$$$$$
Besides the almost weeklong process of porting my number to BasicTalk - its the best deal going, I know of no other service that can replicate my old cable quality phone service for less that $13 a month(TAXES INCLUDED).
Anyone who can't set this up doesn't need to be driving a keyboard IMO.
Definitely a SCAM!
Basic Talk gave the option of transferring my old phone number to Basic Talk. I signed on on 12/18/13, gave them my former phone company account number, and asked them to transfer it. Time passed with no word from them then I get an email saying that I had not given them my former phone company's account number. They provided a link in the email for to do this, but the link gave a "Page Not Found" message. I called BT and they said that they would expedite (their word) transfer. I waited, and heard nothing again. Today I got an email from them saying that they could not transfer my old number until I provided my former account number. They included a link which again gave a "Page Not Found" message.
I DO NOT RECOMMEND BASIC TALK WHICH HAS PROVEN TO BE INCOMPETENT. Not only are they unable to fulfill a simple request, but they do not even bother to fix an important dead link on their website.
8 Attempts so far to set up "SUPER EASY" activation online, and 8 attempts to connect with LIVE CHAT
I bought the basictalk on 12/26. Tried to activate instore purchase 8 times so far. It won't let me get past the contact info/9ss page no matter what I try. Tried live chat 8 times also. Moving circle indicates it tries to connect but never does. If I can't get a response to emails I' returning this thing tomorrow. So far it has been a TOTAL waste of time and the total lack of customer service is probably a preview of things to come.