Cute and cheap clothes, free shipping, free returns, responsive customer service. What else could you ask for?
I just received the jacket I ordered from asos US site. I'm very impressed! I was nervous about ordering from this site, but I'm so happy I did. Customer service communication was great and shipping took less than a week. I received updated emails and everything throughout the shipping process. I was charged a fee through my bank for the currency exchange, but it was only around $9 for a $328 purchase. I never had to give any drivers license info or anything. The jacket I ordered was in perfect condition and I'm so happy! Thanks asos!
I placed an order with Asos and I received a confirmation email and everything. A few hours later they emailed me saying that my order was CANCELLED and that I needed to scan in my drivers license and other personal information. I placed this order with my credit card and it was being shipped to my billing address - nothing was out of the ordinary! I sent an email to their customer care asking WHY they needed all of this information and it took them 6 hours to reply saying that my email was being transferred to another department. After that it took another day and I got another email saying it would take another 12 hours. A full 2 days later I finally got a real response basically repeating that I needed to send in my personal billing statement and drivers license just to buy some clothes! Ridiculous! I'll be ordering from a company that doesn't require a background check just to buy some clothing!!! Goodbye Asos!
This company has the most horrible customer service I have ever experienced, and I shop online all the time. The repeatedly cancelled my order, take days to respond to an email and provide NO CONTACT PHONE NUMBER to call them to have any issues resolved. Do not waste time and energy ordering from this company, your money is better spent elsewhere.
The best I have been a customer for years and free shipping guys, no matter how much u buy.