Alpine Access

Alpine Access BAD company   CO

6:33pm on Friday, October 30th, 2009 

I worked for them for over a year. It was AWFUL. Started us at 9.00 an hour, then in July 2009 lowered us to 8.00 an hour with Pay for performance bonuses which they miscalculated 98% of the time! I was lied to about getting paid health benefits. The system they use Citrix is a PITA - Always having problems and they try to say it’s my responsibility to have a working system! HA they just try to use that so they don’t have to pay tech time.... I even had statements from my computer tech and my ISP service saying it was NOT a problem on my end... It was a struggle everyday with them. When I gave notice, no one contacted me to do an exit interview or say 2 words to me. NOT recommended!

J   New Hampshire

8:24pm on Sunday, October 25th, 2009 

I am disabled, and work with Alpine and NTI on a disability work program...Alpine is the best, the new Alpine university is amazing and they offered me an opportunity to work from home, when I didn't think there was anyone out there that was legit.

carolina   sc

3:17am on Friday, October 23rd, 2009 

i applied for this job and was told at first that they had no job openings for my experience cuz i was a bilingual agent for other companies. the recruiter sent me an email appx. 1 week later and she told me that i had to pay $45 for a background/drug test. since i had paid over 100 for others i was prepared. sent in paperwork and was hired 2days later. i started training however after the first day of training my computer had a malfunction and had to return to the manufacturer. i was released of the job but placed on hold. i received various calls and emails confirming my employment. last week received the email i waited for and i had got back into the program. the recruiter and hr agent both assured me that i did not have to repay the money for the background check which i did not. now i am waiting to start training for my new at home job. they are nice and enjoyable people who care. thanks alpine access!!!

K**** D***   Florida

1:48am on Wednesday, July 22nd, 2009 

Anyone looking to work for Alpine should keep this in mind, "It's the worst job you never had"!

Anonymous   Colorado

1:16pm on Wednesday, July 15th, 2009 

This company works you to death, and pays $8.00 an hour, if you actually get paid for the time you work. Plan on reading and answering and studying up to a dozen emails a day on your own time "unpaid". Working at Wendy's pays much better and is less stressful.

MyNameHere   GA

8:53pm on Friday, July 10th, 2009 

Ok where do I begin with Alpine Access.........It was great from the start of course, your happy, your working from home and getting paid an hourly pay. Oh yea it's great......NOT!!! The pay is $9/hr, the JOB itself is not worth the pay. This is for the s****t program, NEVER WORK FOR THAT PROGRAM!!! There payroll department sucks BIG time!! I used to have to write them 4 times a day just to get a reply that week. Don't ever expect them to reply to you the same day because they won't. You have to make these stupid human connections with your customers (and this gets shoved down your throat all the time if you don't), and BTW there customers are so RUDE!! I mean RUDE, they call in b***hing all day every d**n day. It's always busy, back 2 back 2 back all day, with rude a** customers.Seriously I mean it, it's really back to back calls. On a good day your lucky to get 30 seconds in between calls.

Please don't miss a day, your TL will be on you like white-on-rice. They make you work on every single holiday (except for Xmas day). If you take off you get in trouble big time buck-o. We had to work on Easter (which I think is very offensive for them to MAKE us work on Easter). I know some people don't really do the whole Easter thing but hell some of us do, it's ridiculous they MAKE you work it.you have to do SOOOOOO much crap...oh my goodness it's just not work the pay, time or stress at all. The Team Leaders are...eh ok I guess. My Team Leader sucked big time. Don't know about any other but mine did. I remember when I first started working for them, and I was looking for reviews. And when I saw the negative reviews for them I thought yea right, you guys had to have done something for all of that to happen! NO! It's true, if you want to work from home check out Westathome,Convergys, etc...

You'll be happy...save yourself from the stress ahead! I know it's a workfromhome job, but I don't care it's just not worth it at all. The pay isn't worth it, having the job period isn't work it. I can't stress enough how important it is for you to know that....IT'S JUST NOT WORTH IT!! They suck soooo.....My advice..... look elsewhere.........

Angela   Indianapolis

9:54pm on Sunday, June 28th, 2009 

My problem with Alpine is that they require to work with them a good credit rating..This is something that some employers are doing and I feel that it is wrong. First of all, my husband has been disabled for yrs and unable to work. His credit isn't bad, it is just that since he has no job, he isn't spending money so he has no credit. In every other way, he is qualified for this company. He has an extensive background in customer service and was a manager for many yrs before he became disabled. He is very capable also with a computer and has a great phone manner and he is also a quick study. Still he is denied because of his non-existent credit? Whatever happened to having a qualified employee? This is an hourly position from home. He is not working with money or even handling money. Alpine , think about it!

frustrated   texas

9:52am on Tuesday, June 23rd, 2009 

absolutely the worst. i was denied employment with alpine because i did not provide them with accurate information. Well I did because the emails i received advised me to obtain "all" needed information before the phone interview.. Guess My 15+ years of computer & customer support experience was not what the were looking for..
BEWARE!!!!!!!!!!!!!!!!!

Debbie   Florida

5:18pm on Saturday, June 6th, 2009 

I had applied for a position with Alpine Access several times, but didn't hear anything back on my applications. I was "working" for LiveOps as an independent contractor making $0.25/minute each time I applied. Then, some big life changes came my way, including my LiveOps contract being terminated. So, I went back to all my old contacts and applied with Alpine again. This time, my application was answered within 48 hours. I had a phone interview with a recruiter and was scheduled for a drug test that they paid for. Once I passed the drug test, I forwarded all the required paperwork and the fee for the background check. After the paperwork was received, my recruiter emailed me all the time with job openings and available schedules. I was trying to find a schedule that would fit in with my daughter's so I would not need daycare. I finally accepted a CSR position with a major issuer of credit cards. I was in training for 30 days and was told by the trainer that there was no way they could train for every possible situation that came up, but there was always someone to help with any questions. Well, I graduated from training in December ($8.00/hr) and have been working part-time (20 hours per week) just as I was promised. When I graduated from my OJT period (6 weeks), my pay was upgraded to $9.00/hour. When my situation changed again and I needed a schedule change, I was able to receive more hours, still be part-time, and given the schedule I asked for. In addition to the $9.00 per hour, I am eligible for a number of bonuses that can make my pay as much as $10.00/hour and if I maintain those goals for 3 months, I receive the $1/hour bonus automatically. I have benefits that are really not bad for a part-time employee. I don't have to buy make-up, a wardrobe, gas, commute for 1 hour each way to work or have my child in daycare. If she is sick, she can stay home and I can still work. If I am sick, I am more inclined to try to work because I don't have to worry about dressing up and leaving the house. I have not seen anyone placed in a "jump on" role if they have complied with the requirements of notifying adherence properly. If you are going to miss more than 3 days, they ask for a physician's note. I had the same requirement working in the "outside" world. I already have a computer, cable isp and a phone line and I am paid for my "7 minute commute" which is logging into the applications and dialing in on the phone. I really believe that all the complaints listed above are from people that are unable to make the proper commitment about working from home. You have to have the correct discipline and treat the job just like you would any other. I LOVE working for Alpine Access. I do not have 1/16 of the stress I had in the "outside world" and I am able to accomplish more at home with the extra time. I can even use my paid breaks (which I NEVER received at the job I worked at for 19 years) to do a load of laundry or I can fold that laundry in between calls. If you truly NEED a job working from home, this is the place to go. But, if you don't have self-discipline, it will not work because you don't have 5 supervisors with different agendas breathing down your neck nor the corporate politics that is played into. You can earn a decent wage, make some new friends and have more time for your family. I hope my review instills some hope for others instead of all the nay-sayers from earlier reviews. Just remember, there are always 3 sides to every story....your side, their side and the truth!

X-Alpine Access Employee   USA

9:49pm on Sunday, May 31st, 2009 

I worked for Alpine Access for over 2 years and never missed a day. I was passionate about my job but unfortunately Alpine Access will not be passionate about you. The training is dull...and is not up to date. They promise you maybe 30 hours but be lucky if you get 8 hours sometimes... and then they schedule you sporadic even if you have 100% ratings and outstanding customer support..it got so bad that we weren't even allowed to talk about the weather in our supposedly adobe chat room that was created to have it more personal and fun...but that was BS... they put the whip to you and then began to tell you to not pacify the customer....just say I'm sorry at the beginning then show no mercy or compassion to the customer..just get your call done in less than 3 minutes..then the pay you will be stuck at $9.00 forever...but wait you have to get your own phone unlimited long/local distance, headset, computer, and fast internet...so if they only schedule you a few hours it doesn't really cover the cost. They force your hours so low that you are forced to quit so they won't give you ot. I was on the Office Depot Program...so all you Office Depot Customers we are taught to not really give a hoot about you...just get the call done in three minutes or less...

Anonymous   Anonymous

2:42pm on Wednesday, April 1st, 2009 

Where do i start?? well first i wish i had found this website after paying for the 45 dollars i found that my recruiter takes for ever to answer questions that bothers me for one since she was on top of everything before i gave anything. now i am scared because if this is the way they truly are in training and everything else i been reading then i dont know anymore. i need a job, but i dont like to be taken advantage of. geez! the 2 interviews were a little too detail dont bother me as i knew and was cohfident that i was goig to be fine. but i think that 45 is to much 20 is more reasonable!

Annonymous   Annonymous

3:10pm on Thursday, February 26th, 2009 

I think the training could be much better considering you've never been on their phone system or computer system PRIOR to your first call. I find that the pay doesn't match up to having to console customers all day. BEWARE they may say all positions start at $9.00/hour, but I'm aware of one that is $7.50/hour. I know you are getting to enjoy working from home, but come on you are dealing with fussy customers all day. They could at least set all pay to $10.00 and up. Be prepared to purchase two different headsets, have paperwork notarized and faxed, pay for a background check. It sounds good at first, but after training I am skeptical as to what will come.

Just another employee   Denver

5:57pm on Wednesday, February 11th, 2009 

Alpine Access is exactly what it claims to be, an at home work opportunity. The training is less than assuring. They put you on the phone lines without feeling totally ready to be bombarded with the endless possibilities of problems thrown at you daily. Also, there is NO support from your supervisors. Also, don't ever plan on moving up. They start at $9.00 an hour and that is where you will be in 6 years. There is little to no chance at advancement. Hours are scarce, and when they do sched. you to work a shift, if the call volume is low or less than they expected, the will make you "maditory" jump off. So, if you are to work 9am to 12, but they have too many people working because they can never scheduel right, they just bump you off. You are given a sched. for the following week on Thursday, sometimes as late as Friday, but just because it says you have 10 or 20 hours, dont ever expect to actually work that, unless they are busy, then they beg and plead for you to work more hours and offer no incentive to do so. They are pretty good about letting you tell them when you are willing to work, and will only scheduel you for those hours that you show available. Management is a joke. There is no one to take your comments, suggestions or problems to....no one is there to listen anyway. If you are happy taking the crumbs they throw your way, this may be just the job for you. They listen to most of your calls and are scored on a daily basis. Perfection is the goal. If there is a problem that is completly out of your control, it is still your fault and your responsiblity to fix it. Grab you magic wand and your crystal ball, you will need them for this dead end job. Expect to be able to read the customers mind, know everything they have ever ordered, where their lost order is and why is it 10 minutes late????? Have fun.

Kathy   Houston

12:24pm on Sunday, December 28th, 2008 

I love working for Alpine. They pay is good, the coaches and team leads are great. I have had no problems with this company. I've been with them now for about two years and would absolutely recommend them to anyone who wants to work at home.

Neicy   Wisconsin

5:33am on Thursday, November 27th, 2008 

UNDERHANDED COMPANY!!!I worked for them. There tech support messed up my computer. What they don't tell you is that you can only use your Explorer browser on your computer, or you will have problems with their programs. DONT LET THEM TOUCH YOUR COMPUTER!! The job was posted at 10.00 and hour, training was paid at 9.00. Well after I finished my training (30 days of training) and was working, received my first check, I was paid still 9.00 hr. They said it was a typo, and I was the only person that was not informed, and refused to pay me the 10.00 THEY posted the job for. I wondered why people were dropping out of the trainning class. They require too much of you for 9.00. They all work there underhanded plots together. I was working full time for them and got the flu (not unusual in the winter months). It was all upper respiratory and I could not work for a week. The wanted to cut me from full time to what they call a jump on position which you had to sit at your computer and pray they put you to work, but only for a couple of hours during rush hour. I filed unemployment and won the appeal I had to go through. All I had to do is shut up and allow them to make a total fool of themselves. I didn't even have to state my whole case. They think they can just do people any kind of way and get away with it. They are under-handed and unprofessional only use you for the Christmas holiday and then they want to cut down your hours to suit themselves. You don't get paid for all the time you are off line due to their computer malfunctions. And you have to constantly wait for one of their tech to sign you in and out, and you don't get paid for waiting. The manager I had would IM me while I was working with a customer and want to hold a conversation, when they can clearly see you are on a call. I work in a call center and my supervisor does not try to hold a conversation with me while I'm on a call so I can give my customers my utmost attention. They help who they want to help and leave others waiting if you aint kissing their behinds. My manager was a horrible manager, full of herself, and obviously could not make in the real world to supervise anyone. They may get some good reviews but you have to work for them to get the inside scoop or poop. Don't depend on them for much, you do better at McDonalds!

Fran   Anonymous

4:58pm on Tuesday, November 25th, 2008

I just heard about Alpine Access on my local news & they were saying this was a good company to work for.
I am looking for a stay at home part time job & I will definitely check it out.

sandra Beckner   annville Ky

10:23am on Monday, September 29th, 2008 

I would like to know more about this program, I need to work and have to stay home, please let me know about this program
thank you
sandra beckner
606-364-2275

Josh   PA

10:17pm on Sunday, May 11th, 2008 

This is the best actual work at home job I have ever found. It is one of the few jobs that will pay you hourly like any normal job, and dont require you to purchase anything from them to start working. Yes they do have some requirements like phones and computers but whats the big deal you allready have a computer if your reading this and most people stay up to date which would enclude a basic local land line. From what I have found is if you are trying to find a work at home job that would be just like a job that you travel to this would be it.