1and1.com Reviews

About 1and1.com

1and1 is a web hosting company, servicing both personal and business websites. With the significant number of products and services they offer you can create a site without having any previous programming or design experience. There are many design options, applications and functions enabling you to maximize your site’s potential.

With the number of plans to choose from, there is something to meet everyone’s budget and needs. By signing up for a hosting plan, you may register a new domain or transfer an existing domain to them for no additional charge. In addition to designing a site, they have a local listing service, email exchange program, smart phone applications, dynamic cloud server and other server backup products, as well as ecommerce tools.

1and1 has attempted to make their control panel as user-friendly as possible so anyone can figure out how manage their accounts and even add applications. There is a wealth of information within their online resource guide; it entails step-by-step directions to help you build your site. For other help, you have access to their free customer support 24/7. An online forum is also available to communicate with other customers for assistance.

Although some of their products and services are non-refundable, the ones that are refundable have a 90 day money back guarantee. Payments to 1and1 must be made with credit card or PayPal account; the charges are set up on auto pay and charged monthly. They will automatically add charges for new services and features to the bill. To receive the discounted prices listed on their site you must sign up for a one year contract. Once the year is up, prices will increase to their regular rates, approximately 3 times the amount of the first year’s monthly rates.

The packages purchased on their site may be upgraded at any time. The amount of bandwidth is typically one of the products that often need to be upgraded. It might actually be in your best interest to start with more bandwidth from the get go. This increases the speed at which customers and visitors can load and view your site.

If you have customers making purchases through your site, you will also want to purchase their GeoTrust Dedicated SSL Certificate. With e-commerce, it is important to have a SSL certificate so your customers feel secure providing payment through your site.

Reviews can be found online that describes 1and1’s customer support, services, and billing system. The customer support has been noted to neglect the needs of their customers. Many of their customers have had hours, and even days, where their site was down.

Based on information found in the Better Business Bureau files, 1and1 has had many complaints regarding the difficulty they encountered trying to cancel domain hosting services. Some consumers allege they were billed for services that were never ordered. There isn’t anyone available in their customer service department to assist them nor is there anyone who can correct the billing errors, process refunds or issue credits.

1and1 has responded to and resolved most of the complaints but they have not fixed the factors contributing to the issues. The Better Business Bureau has given 1and1 a C because 927 complaints have been filed in the last three years and 346 complaints have been closed in the last year. With this data, the decision to use or not to use 1and1, as a web hosting service, should be clear.

1 ‘1and1.com’ Review
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Worst & Horrible = 1and1.com

Reviewed By Matthew on August 14, 2012, NY

Horrible service. Never ever go for 1and1 for domain services, even if they give free/money for buying their domain.

I bought a domain from them 10 months, then I wanted to transfer it to another domain registrar and I unlocked my domain for that. They unlocked my domain from their side and told me that the domain was unlocked, so they couldn’t do the transfer!!!

Unprofessional support. Someone from support says, “It is transferred already” and some other says “you have to re-initiate the transfer again”. Seems, they don’t have enough know-how about the procedures. Sure, they are answering your support calls from some out-sourcing companies in Philippians or some Asian countries. They don’t have much privilege to do anything for you. They can maximum escalate your call to a higher level. That’s it. So, don’t expect any miracles from support team.

After 6th day, I have re-initiated the domain transfer request again. So far they didn’t do the transfer. It’s the 8th day, I have been asking for release.

There are many cursing/experiences against 1and1 over in webpages/reviews from many users. Please give a read all those review and decide to buy anything from 1and1.

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